--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Platform Analytics experience release notes for upgrades from Yokohama to Zurich # Combined Platform Analytics experience release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Platform Analytics experience release notes for upgrades from Yokohama to Zurich This consolidated release notes document guides ServiceNow customers upgrading the Platform Analytics experience from Yokohama to Zurich. It highlights important upgrade tasks, new features, changes, and improvements to help you prepare and make the most of the Platform Analytics experience enhancements introduced through these releases. Show full answer Show less Key upgrade notes include automatic migration of compatible analytics assets introduced in Yokohama and the conversion of homepages to Core UI dashboards in Zurich, reflecting the deprecation of previous homepage formats. ## Key Features * **Yokohama Highlights:** * Conversational generation of data visualizations using Analytics Generation via the ServiceNow Otto for Creator app. * Filter groups with shared controls to improve performance on big data use cases. * Support for multiple breakdown levels on indicators using CDC-based data snapshots (requires RaptorDB Professional). * Box plot visualizations to display data distributions including medians and quartiles. * Target suggestion cards alerting to missing target values and dates in dashboards with Target Insights active. * **Zurich Highlights:** * Enhanced List component replacing List - Simple with support for pagination, exporting, and consistent configuration. * Indicator library improvements allowing creation, editing, and migration to data snapshots with detailed usage statistics. * Data filtering and drill-down capabilities extended to Usage Insights data visualizations. * Coral theme introduced as the default UI for new portal, web, and mobile experiences with dark mode options. * Consistent header and border configuration for dashboard components and improved accessibility. * Options to choose drill-down targets between Platform Analytics or Core UI lists. * Dashboard library now shows usage statistics to identify stale or inactive dashboards. * Export individual data visualizations as PNG or JPEG images. * Support for Platform Analytics even when Next Experience UI is disabled, embedding Core UI dashboards in iframes. * Migration Center enhancements allowing partial migration by dashboard owners and support for geomap migration. * Support for analyzing external data sources via Workflow Data Fabric tables. ## Key Changes and Improvements * Improved migration scripts for better transition from Core UI to Platform Analytics, including migrating dashboard groups, Pareto charts, and list settings. * Enhancements to data visualizations to match Core UI capabilities, such as box plots, filtering per metric, sorting options, and business calendar support. * Performance improvements through prefetching dashboard layout and batching data calls for multiple visualizations sharing data sources. * New edit lock feature on dashboards to prevent concurrent editing conflicts. * Indicator scorecard data caching for faster performance. * More efficient grouping options controlling maximum group elements retrieved. * Improved user experience with visual markers on time-series charts and flexible group-by options for multiple metrics. ## Upgrade and Activation Guidance Before upgrading to Zurich, review pre- and post-upgrade tasks carefully to ensure smooth migration of analytics assets and dashboards. Homepages opened prior to upgrade will convert to Core UI dashboards automatically. The Platform Analytics experience is active by default in both Yokohama and Zurich releases. Additional activation may be required for dependent features such as Performance Analytics and Process Mining. ## Other Considerations * **Deprecations and Removals:** No features were removed or deprecated between Yokohama and Zurich. * **Accessibility:** Dashboard overview and filter components support reflow at 400% zoom as of Yokohama. * **Localization and Browser Requirements:** No updates or changes were noted. ## Why This Matters for ServiceNow Customers This upgrade enables customers to leverage a unified, AI-assisted analytics workspace with enhanced data visualization, improved performance, and better integration with Core UI features. The migration improvements and consistent UI theming simplify adoption and broaden analytics capabilities while maintaining a seamless user experience. Customers can expect more efficient dashboard management, advanced filtering and breakdown options, and enhanced export and collaboration tools to accelerate data-driven decisions. Consolidated page of all release notes for Platform Analytics experience from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Platform Analytics experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Platform Analytics experience to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-platformanalyticsexperience-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : If you had previously migrated your analytics assets to Platform Analytics, assets that were in compatibility mode but are newly supported in Yokohama are migrated automatically. | | Zurich | Upgrade information : On upgrade, any homepages on your instance that have been opened are migrated to Core UI dashboards, which are visible in the dashboard library. For more information, see [Homepage deprecation](https://www.servicenow.com/docs/access?context=homepage-deprecation-help-tool&family=zurich&ft:locale=en-US). Simple lists are all converted to the new List element on upgrade. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Platform Analytics experience. {#dfrn3-platformanalyticsexperience-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Generate data visualizations conversationally](https://www.servicenow.com/docs/access?context=analytics-assist-landing-page&family=yokohama&ft:locale=en-US) : Generate Platform Analytics artifacts from conversational interactions using Analytics Generation. Analytics Generation is part of the ServiceNow Otto for Creator application. [Implement filters in groups](https://www.servicenow.com/docs/access?context=create-filter-group&family=yokohama&ft:locale=en-US) : Create filter groups with shared apply, clear, and reset buttons. Filters in a group appear in their own container. Grouping filters reduces the number of calls and improves performance compared to cascading filters for big data use cases. [Apply multiple levels of breakdown to an indicator](https://www.servicenow.com/docs/access?context=multi-level-breakdowns&family=yokohama&ft:locale=en-US) : Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration. [Show the distribution of data in box plot data visualizations](https://www.servicenow.com/docs/access?context=create-dv-box-plot&family=yokohama&ft:locale=en-US) : Show the median and lower and upper quartiles of numeric data along with outliers by using box plots. You can also compare the distribution of different groups of this data. [Target suggestion cards](https://www.servicenow.com/docs/access?context=proactive-analytics&family=yokohama&ft:locale=en-US) : Be notified of missing target values and review dates for indicators. If you have target Insights active for your dashboard, Target suggestion cards alert you to the missing values and provide an easy way to fix them. | | Zurich | [View, share, and export table records in the List component](https://www.servicenow.com/docs/access?context=create-dv-analytics-list&family=zurich&ft:locale=en-US) : Take advantage of the improved list capabilities of the List element, which replaces List - Simple. The List supports pagination, export from dashboards, export to comma-separated values, and alternative group by. It also provides a consistent configuration experience with other data visualizations. [Create indicators and migrate to data snapshots in the indicator library](https://www.servicenow.com/docs/access?context=your-kpis&family=zurich&ft:locale=en-US) : * Manage indicators from the indicator library, including links to create and edit indicators. * Activate data snapshots conveniently, opening up the possibilities of applying multiple levels of breakdown to your indicators. See statistics on recent views and updates in tiles. * If data snapshots are activated for the instance, see how many indicators are eligible and have already had data snapshots enabled. * Show columns for any field on indicator records, as well as usage information. [Drill down to application overviews for Usage Insights](https://www.servicenow.com/docs/access?context=visualization-drilldown-in-config-ws&family=zurich&ft:locale=en-US) : Navigate to individual application overviews for Usage Insights from data visualizations. The Go to data view chart interaction is now supported for Usage Insights data and takes the viewer to these overview pages by default. [Filter data in Usage Insights](https://www.servicenow.com/docs/access?context=filter-user-list&family=zurich&ft:locale=en-US) : Filter Usage Insights data on default and custom Usage Insights properties. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Platform Analytics experience features. {#dfrn3-platformanalyticsexperience-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Migration center flow UX improved](https://www.servicenow.com/docs/access?context=data-migration-perform&family=yokohama&ft:locale=en-US) : * A confirmation modal is displayed when Start moving or Activate is selected. * Bulk migration can be retriggered after source artifacts are changed. * The creation of new analytics artifacts can be blocked when bulk migration starts. Percent information added to tooltips : Tooltips in geomap, vertical and horizontal bar, heatmap, and bubble visualizations now include percentages when applicable. [Migrate more features to Platform Analytics from the Core UI](https://www.servicenow.com/docs/access?context=data-migration&family=yokohama&ft:locale=en-US) : Migration scripts are improved to support more features. All migration script improvements are applied automatically on upgrade to content that was previously migrated in compatibility mode. * Data table configurations are migrated from the Core UI to Platform Analytics data visualizations. * Dashboard groups are migrated to dashboard categories. * Pareto charts are migrated. * List component border changes are migrated. * Follow/unfollow filter settings are migrated for Lists. [Use more Core UI features in Platform Analytics](https://www.servicenow.com/docs/access?context=data-mig-unmigrated-content&family=yokohama&ft:locale=en-US) : Several data visualizations have been enhanced to match the capacities in Core UI reports and widgets. The migration script supports these enhancements. Each of these enhancements has an entry in the release notes with links to the product documentation. * Use the new Box plot data visualization. * Configure Follow filters per metric on bar or time series visualizations with multiple metrics. * Sort values by name, report range, and element order on time series visualizations of table data. * Choose an aggregate or separate view of breakdown elements on time series visualizations of indicator data. * Select dates from business calendars on time series visualizations. [Trend by Business calendars in time series data visualizations](https://www.servicenow.com/docs/access?context=config-dv-time-series-table-data&family=yokohama&ft:locale=en-US) : Business calendars are a Trend by option for table data sources on time series visualizations. (Core UI feature gap) [Use a Fiscal calendar in date filters](https://www.servicenow.com/docs/access?context=create-date-filter-workspace&family=yokohama&ft:locale=en-US) : If your instance has Fiscal calendars installed, you can choose relative data ranges from that calendar. Export [dashboards](https://www.servicenow.com/docs/access?context=export-pae-dashboard-ppt&family=yokohama&ft:locale=en-US) and [data visualizations](https://www.servicenow.com/docs/access?context=export-visualization-vd&family=yokohama&ft:locale=en-US) to PDF and PPT : Export dashboards and data visualizations to PDF or Microsoft PowerPoint files at will or in [scheduled emails](https://www.servicenow.com/docs/access?context=schedule-export-dboards-data-viz&family=yokohama&ft:locale=en-US). [Show breakdown elements separately on time series visualizations of indicators](https://www.servicenow.com/docs/access?context=config-dv-time-series-ind-data&family=yokohama&ft:locale=en-US) : Show multiple elements in the chart separately rather than as an aggregate value by turning on the Show filter as separate series option. (Core UI feature gap) [Lock editing on dashboards](https://www.servicenow.com/docs/access?context=edit-db-in-ac&family=yokohama&ft:locale=en-US) : Ensure that only one person can have a dashboard open for editing at one time through the edit lock on dashboards. If you are locked out of editing a dashboard, you see who the current editor is. [Access indicator record or scoresheet](https://www.servicenow.com/docs/access?context=access-indicator-record-scoresheet&family=yokohama&ft:locale=en-US) : Navigate either to the record of the indicator you are exploring or its scoresheet through KPI Details. Appropriate roles are required. [Export records that underlie an indicator from KPI Details](https://www.servicenow.com/docs/access?context=kpid-record-list-actions&family=yokohama&ft:locale=en-US) : With Show records activated in KPI Details, you can export the list of records in one of several formats, either as a local download or as an email attachment. [Hide axes for bar visualizations](https://www.servicenow.com/docs/access?context=create-dv-bar-ac&family=yokohama&ft:locale=en-US) : Control the display of axes on bar charts. On horizontal bar charts, you can hide the y-axis. On vertical bar charts, you can hide the x-axis. [Cache indicator scorecard data](https://www.servicenow.com/docs/access?context=data-caching-pa&family=yokohama&ft:locale=en-US) : Indicator scorecards now support data caching. [Group by elements more efficiently in data visualizations](https://www.servicenow.com/docs/access?context=select-group-runtime&family=yokohama&ft:locale=en-US) : Specify the maximum number of elements in a Group By you want to retrieve through the Max number of groups option. Previously, all elements from the database were retrieved and then sorted. [Prefetch dashboard layout](https://www.servicenow.com/docs/access?context=configure-dashboard-data-broker&family=yokohama&ft:locale=en-US) : If you have a dashboard component on a page in your own workspace, improve performance by using a preset to configure a data broker that pre-fetches static JavaScript, such as layout. [Call multiple visualizations together](https://www.servicenow.com/docs/access?context=local-data-instance-multi-viz&family=yokohama&ft:locale=en-US) : For a technical dashboard, if you have multiple data visualizations of the same type calling the same data source, configure a data resource to make a single call for all of them. [Improvements to time-series visualizations](https://www.servicenow.com/docs/access?context=config-dv-time-series-table-data&family=yokohama&ft:locale=en-US) : * Simplify identifying specific values on line, spline, area, or step charts through the Show markers option, which displays a symbol at each data point. * Sort by name, report range, group bucket, and element order. (Core UI feature gap) [Improvements for visualizations that show multiple metrics](https://www.servicenow.com/docs/access?context=chart-options-multi-metrics&family=yokohama&ft:locale=en-US) : * In time series visualizations, provide viewers an alternative group by, where the viewer chooses the group-by value at runtime, for up to 3 data sources. (Core UI feature gap) * Set whether individual metrics follow filter components on the page or dashboard in both bar and time series visualizations. (Core UI feature gap) | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Consistent header and border configuration](https://www.servicenow.com/docs/access?context=add-elements-to-a-dashboard&family=zurich&ft:locale=en-US) : Dashboard components now have header and border configuration options that are consistent with data visualizations and each other.Component icons have consistent coloring for improved contrast and accessibility and are consolidated in the same corner. [Select whether to drill down to Platform Analytics or Core UI lists](https://www.servicenow.com/docs/access?context=visualization-drilldown-in-config-ws&family=zurich&ft:locale=en-US) : Decide whether data view chart interactions for data visualizations on an instance drill down to Platform Analytics or Core UI record lists. This choice applies only on the Platform Analytics experience. [View usage information in the dashboards library](https://www.servicenow.com/docs/access?context=dashboards-for-admin-users&family=zurich&ft:locale=en-US) : For analytics managers, the dashboard library now contains usage statistics, such as the number of dashboards not viewed in one year and the number of dashboards deactivated for more than three months. [Export data visualizations from dashboards to PNG and JPEG](https://www.servicenow.com/docs/access?context=export-data-vis-from-dboard&family=zurich&ft:locale=en-US) : Export individual data visualizations as a viewer to a graphic file. [Platform Analytics experience is supported even when Next Experience UI is disabled](https://www.servicenow.com/docs/access?context=data-migration-perform&family=zurich&ft:locale=en-US) : You can migrate to Platform Analytics even if Next Experience isn't enabled. Core UI dashboards are embedded in iframes. [Migration Center changes](https://www.servicenow.com/docs/access?context=data-migration&family=zurich&ft:locale=en-US) : * Dashboard owners can perform partial migration on their own dashboards. * Geomap migration supported. * Interactive filter check box option. * Export to CSV from lists is supported. [Data visualizations and filters support Workflow Data Fabric tables](https://www.servicenow.com/docs/access?context=workflow-data-fabric&family=zurich&ft:locale=en-US) : Perform data analysis on external data fabric sources. | [ ] ## Removed Between your current release family and Zurich, some Platform Analytics experience features or functionality were removed. {#dfrn3-platformanalyticsexperience-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Platform Analytics experience features or functionality were deprecated. {#dfrn3-platformanalyticsexperience-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Platform Analytics experience. {#dfrn3-platformanalyticsexperience-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : The Platform Analytics experience is active by default. However, some additional steps might be required. * To use indicator data sources, you might need to activate Performance Analytics. * To use Process Mining with the Platform Analytics experience, you might need to activate Process Mining. | | Zurich | Activation information : Platform Analytics experience is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Platform Analytics experience we have noted them here. {#dfrn3-platformanalyticsexperience-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Platform Analytics experience we have noted them here. {#dfrn3-platformanalyticsexperience-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Platform Analytics experience, such as specific requirements or compliance levels. {#dfrn3-platformanalyticsexperience-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Dashboard overview and Filter components now support Reflow at 400% zoom. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Platform Analytics experience we have noted them here. {#dfrn3-platformanalyticsexperience-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Platform Analytics experience we have noted them here. {#dfrn3-platformanalyticsexperience-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Effortlessly create bold, meaningful data graphics by and refining the results in an AI-powered conversational interface. * Speed up the process of turning insights into actions with dynamic new features like suggested performance targets and more powerful data filtering. * Share data insights more broadly with enhanced Microsoft PowerPoint support. See [Platform Analytics experience](https://www.servicenow.com/docs/access?context=par-workspace&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Collaborate on data-informed decisions through an AI-assisted, interactive explorer that serves as a centralized workspace, where you can create and share data visualizations on the fly. * Manage Performance Analytics indicators more conveniently, with access to editing, creation, and migration from within the Platform Analytics experience. See [Platform Analytics experience](https://www.servicenow.com/docs/access?context=par-workspace&family=zurich&ft:locale=en-US) for more information. | [ ]