--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Privacy Management release notes for upgrades from Yokohama to Zurich # Combined Privacy Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Privacy Management Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document covers all updates to Privacy Management as customers upgrade from the Yokohama release to the Zurich release. It provides a complete view of new features, changes, removals, deprecations, activation steps, and other relevant information to help ServiceNow customers plan and execute their upgrade effectively. Show full answer Show less ## New Features * **Criticality Factors (Yokohama):** Introduced to evaluate risks in processing activities, automatically generating criticality scores within privacy assessments. This integration eliminates the need for separate criticality assessments, reducing privacy team workloads. * **Smart Assessments (Yokohama):** Enhanced assessment experience capturing data elements, information object attributes, and hierarchies directly within assessments, removing the need to update processing activities separately. Also extended to privacy case management action tasks with a configurable property to enable smart assessments. * **Information Object Categories (Yokohama):** Enables tagging and classification of information objects (e.g., biometric data, contact information) to improve regulatory compliance, business clarity, and data governance. * **Data Subject Management (Zurich):** Allows selection and definition of multiple data subject types per processing activity, capturing volumes, specific data elements, and locations for granular and scalable processing activity representation. * **Privacy Management Dashboard (Zurich):** Provides an integrated overview of privacy risk and compliance posture, including compliance scores, trends, criticality scores, risk heatmaps, global legal frameworks, and automated risk metrics for processing activities. * **New PIA and Screening Templates (Zurich):** Standardized Privacy Impact Assessment and Screening templates with predefined questions and workflows to ensure consistency, reduce manual effort, and support compliance. * **External Personal Data Rights (PDR) Form (Zurich):** A customizable, embeddable external-facing form for customers, ex-employees, and third parties to submit PDR requests (e.g., Right to Know, Delete, Correct, Opt-Out) securely via email verification without Employee Center access. * **Access Control by Legal Entity (Zurich):** Restricts team access to processing activities relevant to their legal entity, supporting privacy by design and reducing operational risks. * **Now Assist for Privacy Management (Zurich):** A separate plugin leveraging Generative AI to streamline privacy workflows by summarizing risk assessments, condensing issue details, and merging redundant control objectives, requiring role assignment for access. * **Privacy Case Reporting via Email (Zurich):** Enables employees to report privacy incidents directly through email for faster case handling and tracking. * **Impacted and Related Areas Configuration (Zurich):** Allows privacy case managers to add predefined business area types to privacy cases, enhancing contextual accuracy. * **Revamped Processing Activity Overview (Zurich):** Unified dashboard presenting key compliance and risk metrics (risk, compliance, criticality scores) for easier monitoring and prioritization. * **Coral Theme and Dark Mode (Zurich):** Introduces a fresh, brand-neutral default theme with an optional dark mode to improve user experience and accessibility on portals, web, and mobile. ## Changes * **Information Object Tagging (Yokohama):** Transition from using tag icons to the Data classification field for tagging information objects. * **Privacy Assessment Initiation (Yokohama):** Changed from redirecting to a new form to a pop-up window that captures all assessment details inline. * **Generative AI Skills (Zurich):** For new customers, designated AI skills are enabled by default upon installation; for existing customers upgrading, unconfigured skills are automatically enabled unless previously turned off. * **Processing Activity Layout (Zurich):** Vertical layout introduced for processing activity records to present data in a sequential, top-down workflow manner. * **Privacy Management Home Page (Zurich):** Redesigned with dedicated tabs for Processing Activity, Risk and Compliance, Operations, and Privacy Cases for improved readability and organization. ## Removals and Deprecations No features or functionality were removed or deprecated in either Yokohama or Zurich releases. ## Activation Information Privacy Management continues to be available through the ServiceNow Store. Customers should request installation via the ServiceNow Store and refer to its version history release notes for cumulative updates. No changes to activation processes were introduced between Yokohama and Zurich. ## Additional Information * **Accessibility:** The new Coral theme includes a dark mode option to reduce eye strain and improve readability on web and mobile platforms. * **Browser, Localization, and Highlight Information:** No updates or changes were noted for these areas between Yokohama and Zurich. ## Practical Benefits for ServiceNow Customers * **Enhanced Efficiency:** Integration of criticality factors and smart assessments reduces manual workloads and streamlines privacy compliance processes. * **Improved Compliance:** Information object categories, standardized templates, and detailed dashboards help ensure adherence to regulations like GDPR and CCPA. Consolidated page of all release notes for Privacy Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Privacy Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Privacy Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-privacymanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Privacy Management. {#dfrn3-privacymanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [\[Placeholder link text to key bundle-grc.configure-criticality-factors\]](https://www.servicenow.com/docs/access?context=configure-criticality-factors&family=yokohama&ft:locale=en-US) : Leverage criticality factors to evaluate the initial risks associated with processing activities. Integrate these factors into privacy assessments and automatically generate a criticality score upon assessment approval. These factors are also added to processing activities, enabling you to make updates at any time. Integrating these factors in a privacy assessment eliminates the need for a separate criticality assessment. This consolidation reduces the workload for the privacy teams. [Smart assessments](https://www.servicenow.com/docs/access?context=smart-assessments-in-privacy-management&family=yokohama&ft:locale=en-US) : Use the new and improved assessment experience that enables: * capturing the data elements, the information object attributes, hierarchies * building the assessment questionnaire This new experience enables responders to update all the necessary details within the assessments, eliminating the need to update the processing activity separately. [Configure categories](https://www.servicenow.com/docs/access?context=configure-information-object-categories&family=yokohama&ft:locale=en-US) : Implement Information object categories to tag and classify information objects effectively. For example, attributes like iris scans and fingerprints are often referred to as biometric data, or email addresses and phone numbers can be tagged as contact information. Information object categories enable you to categorize these information objects under these broader classifications. This approach is useful in the following ways: * Enhances compliance with regulations such as GDPR, CCPA, and so on by accurately capturing and tracking required data categories. * Improves clarity for business users, ensuring they can easily identify and work with terms they're familiar with while adhering to regulatory standards. * Streamlines data governance by creating a structured framework that supports both regulatory needs and business operations. [Smart assessment for privacy case management action tasks](https://www.servicenow.com/docs/access?context=accept-a-case-task&family=yokohama&ft:locale=en-US) : Use the new assessment experience of Smart Assessment Engine for privacy case action tasks. Only when an action task moves from the Draft to the Assigned state, the assessment can be sent. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. | | Zurich | [Data subjects](https://www.servicenow.com/docs/access?context=data-subjects&family=zurich&ft:locale=en-US) : Select and define the multiple data subject types for each processing activity. You can capture the volume of data subjects that were processed, the specific data elements that were collected from the users, and the user locations. With this feature, you get a realistic, granular, and scalable representation of your processing activities. [Privacy management dashboard](https://www.servicenow.com/docs/access?context=privacy-manager-dashboard&family=zurich&ft:locale=en-US) : Get an overview of your complete privacy risk and compliance posture from the Privacy Management dashboard so that you can quickly prioritize and remediate your processing activities. By looking at the Processing Activities, Risk \& Compliance, and Operations \& Case management sections, you can see the overall compliance score, trends, privacy criticality assessment scores, and risk heatmap. From the dashboard, you can also see information about the global legal framework to understand the regional obligations and the built-in risk metrics that automatically assess each processing activity. [New screening and PIA templates](https://www.servicenow.com/docs/access?context=privacy-mgmt-workflow&family=zurich&ft:locale=en-US) : Use the new Privacy Impact Assessments (PIAs) and Screening Assessment templates that provide standardized questions, evaluation criteria, and workflows so that you can perform a processing activity criticality and privacy risk assessment. With these new templates, you can ensure consistency, reduce manual effort, and support compliance with regulatory and organizational requirements. [PDR external-facing form](https://www.servicenow.com/docs/access?context=pdr-external-facing&family=zurich&ft:locale=en-US) : A new external-facing form for personal data rights (PDR) requests is now available, enabling customers, ex-employees, and third party individuals to initiate PDR requests directly from a company's website, without needing Employee Center access. The form allows users to submit various requests, including Right to Know, Right to Delete, Right to Correct, and Right to Opt-Out, with the flexibility to add additional request types as required. An email-based verification process ensures security before processing the PDR request. The PDR form is customizable and can be easily embedded on external sites. [Access control by legal entity](https://www.servicenow.com/docs/access?context=access-control-by-legal-entity&family=zurich&ft:locale=en-US) : The Access control by legal entity feature allows teams to access processing activities relevant only to their legal entity. This ensures teams view only their own records, maintaining adherence to the privacy by design principle. By limiting access according to legal entities, this feature reduces operational risks and enables organizations to manage privacy requests and regulatory compliance effectively. [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&family=zurich&ft:locale=en-US) : Now Assist for Privacy Management leverages GenAI to support privacy workflows by summarizing risk assessments, condensing issue details, and identifying redundant control objectives and merging them into a common control objective. Now Assist for Privacy Management is delivered as a separate plugin, requiring administrators to activate specific skills and assign the new sn_prm_gen_ai.user role to access these features. [Report a privacy case through email](https://www.servicenow.com/docs/access?context=add-issues-email&family=zurich&ft:locale=en-US) : Employees can now report privacy incidents directly through email, eliminating the need for complex forms or portals. This enhancement simplifies the reporting process, enabling faster case handling and efficient tracking of privacy issues. [Impacted and related areas configuration](https://www.servicenow.com/docs/access?context=configure-record-type-area&family=zurich&ft:locale=en-US) : The Record Type Configuration feature allows privacy case managers or analysts to add additional relevant business area types in impacted and related areas. When creating or updating a privacy case, users can select from pre-defined options to add these areas, ensuring that each case accurately reflects its business context. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Privacy Management features. {#dfrn3-privacymanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Tagging of information object tags](https://www.servicenow.com/docs/access?context=tag-io-with-pi&family=yokohama&ft:locale=en-US) : Use the Data classification field to tag information objects instead of using the tag icon. [Initiating privacy assessment](https://www.servicenow.com/docs/access?context=send-privacy-asmt-from-pa&family=yokohama&ft:locale=en-US) : When you initiate a privacy assessment from either an entity or a processing activity, you're no longer redirected to the Create new privacy assessment form, instead, a new pop-up window appears where you can specify all the assessment details. | | Zurich | [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Processing activity tab](https://www.servicenow.com/docs/access?context=processing-activity-tab&family=zurich&ft:locale=en-US) : The revamped Processing Activity overview page provides a unified dashboard that displays key compliance and risk metrics, such as risk scores, compliance scores, and criticality scores. This update makes it easier for privacy managers and analysts to assess the status of each processing activity, track open issues, and prioritize actions. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Layout for processing activity record view](https://www.servicenow.com/docs/access?context=processing-activity-homepage&family=zurich&ft:locale=en-US) : The vertical layout of a processing activity enables you to see the information in a top-down linear flow. With this layout, you can see the sequential representation of a data processing workflow. [Privacy management home page](https://www.servicenow.com/docs/access?context=privacy-mgmt-ws-privacy-compliance-manager&family=zurich&ft:locale=en-US) : The enhanced Privacy Management home page now has dedicated tabs for Processing Activity, Risk and compliance, Operations, and Privacy Cases. This updated layout helps to improve readability by organizing your reports into clearly defined sections. | [ ] ## Removed Between your current release family and Zurich, some Privacy Management features or functionality were removed. {#dfrn3-privacymanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Privacy Management features or functionality were deprecated. {#dfrn3-privacymanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Privacy Management. {#dfrn3-privacymanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Privacy Management, such as specific requirements or compliance levels. {#dfrn3-privacymanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workload for privacy teams. * Use the Smart Assessment Engine to capture details regarding information objects and hierarchies, updating all details within the assessments and eliminating the need to separately update processing activities. * Implement information Object (IO) categories such as biometric data, to align with regulatory classifications and bridge the gap between requirements and user understanding. * Empower privacy case analysts to perform assessments on privacy cases using the Smart Assessment Engine See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * A new external Personal data rights (PDR) request form enables customers, ex-employees, and third parties to submit PDR requests from a website with email verification. * Access Control by Legal Entity feature enables teams to access only processing activities relevant to their legal entity, maintaining privacy by design principle. * Now Assist for Privacy Management plugin uses Generative AI to streamline privacy workflows by summarizing assessments, condensing issues, and merging control objectives. * Reporting privacy incidents through email feature enables employees to report privacy incidents directly through email. * Impacted and related areas configuration allows privacy case managers to add custom business area types to privacy cases for better context. * Revamped Processing Activity overview page provides a unified dashboard showing key compliance and risk metrics for processing activities. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=zurich&ft:locale=en-US) for more information. | [ ]