--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Process Mining release notes for upgrades from Yokohama to Zurich # Combined Process Mining release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Yokohama to Zurich This document consolidates the release notes for ServiceNow Process Mining upgrades from the Yokohama to Zurich release families. It provides an overview of new features, changes, and important upgrade considerations to help you prepare and effectively leverage Process Mining capabilities in the Zurich release. Show full answer Show less ## Key Features Introduced from Yokohama to Zurich * **Now Assist-based Work Notes Analysis:** Enhanced analysis of work notes and comments around activity transitions to uncover operational reasons behind process changes. * **Process Configuration Builder:** A guided setup tool for efficient configuration and viewing of process configurations. * **Content Pack Importer:** Import and customize read-only process configuration templates to activate new features. * **Process Mining Evaluation Project:** Sample mining and limited features available for HR and Customer Service Management (CSM) teams without an entitlement; advanced features require a license. * **Access Control Updates:** Broader visibility in the try-out version with enhanced security. Shared project access and analytics insights are available without requiring the Process Mining role, though some data filters remain restricted based on user permissions. * **Performance Improvements:** Faster workspace loading via lazy loading of improvement opportunities and variants, pre-mining transition filters to reduce data scope, and improved workbench load times. * **Enhanced Transition Filters:** Support for OR clauses on steps, predicates like "is empty"/"is not empty," multi-value selection by text, and refined control over process map filtering. * **Process Mining Engine Enhancements:** Support for integer fields as activity definitions, grouping journal fields to measure agent response times, and ordering simultaneous activities on graphs. * **Additional Breakdown Capacity:** Ability to import up to 10 breakdown fields for detailed segmentation and analysis of external process data. * **ProcessMiningIntegrationAPI:** API availability to create, mine, and access Process Mining data programmatically. * **Zurich-specific Features:** * Opportunity Details Page: Now Assist-powered highlights to identify key drivers behind process patterns for faster decision-making. * Idle Time Analysis: Tracks and analyzes delays when cases are assigned to teams but not individual agents, helping identify inefficiencies and reduce bottlenecks. * Touchpoint Analysis: Identifies human involvement points in processes to improve workload distribution and operational efficiency. * Enhanced Data Security: Ability to mark projects as restricted to limit data access to owners and shared users only. * Project Sharing: Share projects via persistent links that remain valid across updates and remining. * Streamlined Automation and CIM Requests: Mandatory fields auto-populated when creating automation or Continual Improvement Management requests, accelerating time-to-action. * Integration with ServiceNow Playbook: Export analyzed processes (up to 5 routes) to ServiceNow Playbook for further refinement and automation, enabled by Now Assist. ## Changes and Usability Improvements * Introduction of card and list views for improvement opportunities on the Summary and Insights page for easier navigation. * Renaming scheduled tasks to improve identification and result tracking. ## Activation and Requirements * **Yokohama:** Process Mining activation required enabling the `snpo` plugin. * **Zurich:** Process Mining is available by default without additional activation steps. * No updates to browser requirements, accessibility, or localization were introduced in the Zurich release. ## Practical Implications for ServiceNow Customers Upgrading to the Zurich release enhances Process Mining with powerful new analysis capabilities, improved performance, and stronger data security. Customers can expect more precise control over process filtering, expanded API access, and integration with ServiceNow Playbook to streamline process improvement workflows. Additionally, new features such as idle time and touchpoint analysis provide deeper insights into operational inefficiencies and human workload distribution. Ensure to review pre- and post-upgrade tasks and leverage the Process Configuration Builder and content pack importer to efficiently activate and customize new features. The enhanced access controls and project sharing options help maintain data security while facilitating collaboration. Consolidated page of all release notes for Process Mining from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Now Assist based work notes analysis](https://www.servicenow.com/docs/access?context=worknotes-analysis&family=yokohama&ft:locale=en-US) : Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions. [Process configuration builder introduced](https://www.servicenow.com/docs/access?context=create-process-config&family=yokohama&ft:locale=en-US) : Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations. [Content pack importer introduced for process configurations](https://www.servicenow.com/docs/access?context=po-content-pack&family=yokohama&ft:locale=en-US) : Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only. [Process Mining evaluation project available for HR and CSM](https://www.servicenow.com/docs/access?context=evaluation-pm-inci-manag&family=yokohama&ft:locale=en-US) : Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license. [Access control (ACL) rules updated](https://www.servicenow.com/docs/access?context=access-control&family=yokohama&ft:locale=en-US) : The ACL rules have been updated for broader visibility on the try-out version while also increasing the security. * No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables. * Some breakdown filters or activity definitions are blocked for certain users based on the column access. [Process Mining performance improved](https://www.servicenow.com/docs/access?context=analyst-workbench-overview&family=yokohama&ft:locale=en-US) : The following improvements boost Process Mining performance and lead to quicker insights: * Introduced lazy loading of improvement opportunities and variants for faster workspace loading. * Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process. * Improved Process Mining workbench load time. [Transition filters enhanced](https://www.servicenow.com/docs/access?context=node-to-node-conditions&family=yokohama&ft:locale=en-US) : The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following: * Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions. * Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios. * Ability to select more than one value with a single click that contains a specific text. [Enhanced the Process Mining engine](https://www.servicenow.com/docs/access?context=set-activity-def&family=yokohama&ft:locale=en-US) : Key updates include: * Defining integer fields as activity definitions. * Grouping journal fields to identify how quickly an agent reacted to an assigned case. * Defining the order of simultaneous activities on the graph. [Additional breakdown capacity for Process Mining on external data](https://www.servicenow.com/docs/access?context=external-dataset&family=yokohama&ft:locale=en-US) : Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining. [API for accessing Process Mining data](https://www.servicenow.com/docs/access?context=define-workflow-model&family=yokohama&ft:locale=en-US) : Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation. | | Zurich | [Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US) : Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. [Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US) : Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. [Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US) : Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. [Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US) : Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. [Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US) : Share projects through a link that remains unchanged even when the project is updated and remined. [Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US) : When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. [Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US) : Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Usability improvements introduced](https://www.servicenow.com/docs/access?context=explore-process-mining&family=yokohama&ft:locale=en-US) : A few improvements are introduced for ease of usability. * View the improvement opportunities on the Summary and Insights page as a card view or list view. * Rename the scheduled tasks that help to identify and view a specific result. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Process Mining is available with activation of the sn_po plugin. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Process Mining is available by default. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=zurich&ft:locale=en-US). Important: Process Mining is available by default. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Now Assist based work notes analysis * Process configuration builder introduced * Content pack importer introduced for process configurations * Process Mining evaluation project available for HR and CSM * Access control (ACL) rules updated See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=yokohama&ft:locale=en-US) for more information. Important: Process Mining is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | * Generate highlights of the improvement opportunities in the Opportunity details page. * Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. * Analyze the workload of transitions and cases by using touchpoint analysis. * Enhance data security by marking projects as restricted. * Process Mining is integrated with ServiceNow playbook. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=zurich&ft:locale=en-US) for more information. | [ ]