--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Public Sector Digital Services release notes for upgrades from Yokohama to Zurich # Combined Public Sector Digital Services release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Public Sector Digital Services Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers in the Public Sector with essential information on upgrading from the Yokohama release to Zurich. It combines all cross-family updates, new features, changes, and important upgrade considerations for Public Sector Digital Services (PSDS), helping customers prepare and optimize their upgrade experience. Show full answer Show less Key upgrade notes indicate that some CRM Workspace menu labels revert to default Customer Service Management (CSM) labels post-upgrade. Customers can manually relabel these items for public sector use via Guided Setup under Constituent Service Administration. ## Key Features * **Grants Management Enhancements:** * **Yokohama:** Introduced streamlined grant application intake and screening, self-service Grants Portal with guided intake and save/resume capabilities, and program setup guided steps. Agencies can securely share citizen and agent data with Service Exchange and collaborate across instances using Service Bridge. * **Zurich:** Added top-level Funding Program management to allocate budgets and timelines that flow to linked grant programs. Grants Management Evaluation \& Decision portal enables merit review workflows with scoring, task tracking, and internal sharing. Reviewer Service portal allows merit reviewers to monitor and score applications. Applicants can view results, download decision letters, and accept or decline awards via the new Results tab in the Grants Portal. * **Agentic AI for Information Requests:** Automates fee definition and waiver assessments for public information requests, integrating with case management and agency-specific criteria to streamline processing. * **ServiceNow Otto Chat Summarization:** Employs generative AI to auto-summarize chat interactions for case records, enhancing agent efficiency in proposing resolutions. * **UI and Theming Updates:** The Zurich release introduces the Coral theme as default for portals and mobile/web experiences, including a dark mode to improve readability and reduce eye strain. Constituent Service Portals have enhanced UI components for better accessibility, dynamic data rendering, and improved filtering. * **Constituent Service Dashboard:** Migrated to Next Experience Platform Analytics, enabling role-based visualization of real-time and historical data to support informed decision-making. ## Key Changes and Enhancements * CRM Workspace menus revert to original CSM labels after upgrade; manual relabeling is required. * Grants Management program setup now allows adding new contacts and auto-removal of program announcements to better manage program lifecycle. * Grant proposal submissions can be disabled after proposal close dates to maintain process integrity. * Legacy widgets in constituent portals replaced with configurable, standardized widgets for improved performance and backward compatibility. ## Activation and Installation Public Sector Digital Services applications are available via the ServiceNow Store. Customers must request and install these applications from the store and configure them as outlined in the product documentation. This process applies across Yokohama and Zurich releases, ensuring customers can access the latest features and updates. ## Accessibility and Localization The new Coral theme supports a dark mode option for web and mobile, enhancing accessibility and user comfort. There are no additional localization or browser requirements introduced between Yokohama and Zurich. ## Removed and Deprecated Features No features have been removed or deprecated between the Yokohama and Zurich releases for Public Sector Digital Services. ## Practical Benefits for ServiceNow Customers * Streamlined grant management with enhanced budgeting, review, and award workflows improves operational efficiency. * Agentic AI automates routine fee and waiver processes, reducing manual effort and errors. * Improved collaboration across agencies via Service Bridge enhances citizen service delivery. * Modernized UI and analytics empower users with better data insights and a more accessible experience. * Post-upgrade manual relabeling ensures public sector terminology remains consistent and relevant. Consolidated page of all release notes for Public Sector Digital Services from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Public Sector Digital Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Public Sector Digital Services to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-publicsectordigitalservices-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : After the upgrade, certain public sector menus and menu items in the CRM Workspace revert to their original CSM label names. You can relabel these items for public sector use by updating the labels for the Customer, Accounts, and Service Organizations UX list category records. For more details on relabeling, navigate to AllConstituent ServiceAdministrationGuided Setup, and select Configurable Workspace for Public Sector Digital ServicesCustomize Workspace Labels Manually. | | Zurich | Upgrade information : After the upgrade, certain public sector menus and menu items in CRM Workspace revert to their original CSM label names. You can relabel these items for public sector use by updating the labels for the Customer, Accounts, and Service Organizations UX list category records. For more details on relabeling, navigate to AllConstituent ServiceAdministrationGuided Setup, and select Configurable Workspace for Public Sector Digital ServicesCustomize Workspace Labels Manually. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Public Sector Digital Services. {#dfrn3-publicsectordigitalservices-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Grants Management](https://www.servicenow.com/docs/access?context=using-public-sector-digital-services&family=yokohama&ft:locale=en-US) : Simplify and streamline Grant application intake and screening​ with Grants Management:​ Intake and Screening, a part of Grants Management. Improve self-service with a Grants Portal that streamlines finding, applying for, and tracking grants, with added features such as guided intake, and a save, resume, and export functionality. Set up and manage grant programs easily with guided steps​ using Grants Management: ​Program Set Up​, which guides grant program managers through the process of creating, publishing, and managing grant programs.​ [Communicate and share citizen and agent data securely between agencies using Service Exchange for Public Sector Digital Services](https://www.servicenow.com/docs/access?context=servicebridge-psds-exploring&family=yokohama&ft:locale=en-US) : Connect multiple ServiceNow instances to provide seamless support and service experiences across the Public Sector​ using Service Bridge for Public Sector Digital Services. Service Bridge enables unified case collaboration across agencies, streamlined approval workflows for funding distribution, and real-time crisis coordination with dynamic task management. Agencies can share citizen \& agency data securely through ​compliance-driven access.​​​ [Post-chat summarization in ServiceNow Otto for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-chat&family=yokohama&ft:locale=en-US) : Condense chat records into short summaries using the chat summarization skill in the ServiceNow Otto for PSDS application. Agents can use the chat summarization skill to generate chat records for a case, auto-populate the chat summary into the Interaction section of the case record, and obtain a summary of the main points discussed during the chat, helping them propose a case resolution. The ServiceNow Otto for PSDS application brings generative AI chat summarization to Public Sector Digital Services. | | Zurich | [Grants Management Funding Program](https://www.servicenow.com/docs/access?context=psds-using-grants-management-playbook&family=zurich&ft:locale=en-US) : Create a funding program, which serves as the top-level container from which individual grant programs are created and derive their budget allocations. Grant program managers can create a new funding program, or start by copying data and configurations from an existing funding program, using the funding program ID. From this funding program, admins can create grant programs directly, set and update the duration and overall budget, and ensure budgets flow down logically to individual grants. Each grant program is associated with a single funding program via the funding program ID. All grant programs linked to a specific funding program share the cumulative budget of that funding program, and their start and end dates fall within the funding program's duration. [Agentic AI](https://www.servicenow.com/docs/access?context=agentic-ai-psds-explore&family=zurich&ft:locale=en-US) : Define the fees for information requests and autonomously assess waivers against an agency's criteria​. You can automate the process of synthesizing similar information requests and associated fees, and apply those fees to cases​. Your case fields are automatically filled in and integrated into the Information Request Administration workflow and ServiceNow's AI framework. [Grants Management Evaluation \& Decision​](https://www.servicenow.com/docs/access?context=psds-using-grants-management-playbook&family=zurich&ft:locale=en-US) : Simplify and streamline your grant application decisions​ with Grants Management:​ Evaluation \& Decision. You can review, score, and manage proposals for grant programs in the Merit Review portal and define a funding proposal for a grant program by using the Grants Workspace. You can share this information internally with the grant program director.​ Grant program managers can define the merit review framework criteria, assign a reviewer group to each application, create, and track merit review tasks. Grant program managers can use document templates to compose letters that inform the applicants of results, with template options for Award, Rejected (Ineligible), and Rejected (Decline). [Grants Management Reviewer Service portal](https://www.servicenow.com/docs/access?context=psds-gmp-using-merit-review-portal-agent&family=zurich&ft:locale=en-US) : Enable your merit reviewers to track, score, and monitor grant applications via a dedicated Reviewer Service portal. The merit reviewers can capture and aggregate scores across the Grant Proposal review framework​ in the Grants Workspace. A score and rationale can be summarized as part of the application proposal result.​ | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Public Sector Digital Services features. {#dfrn3-publicsectordigitalservices-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Constituent Service Dashboard Migration to Platform Analytics](https://www.servicenow.com/docs/access?context=constituent-services-dashboard&family=yokohama&ft:locale=en-US) : The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Yokohama release. The dashboard migration to Next Experience enables you to visualize historical and real-time process statistics in role-based dashboards, which enable individual stakeholders to make informed decisions. The new dashboard can be accessed by navigating to AllPlatform AnalyticsLibraryDashboards. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Enhancements to Constituent Service Portals](https://www.servicenow.com/docs/access?context=portals-psds-exploring&family=zurich&ft:locale=en-US) : UI Enhancements have been made to all Public Sector Digital Services constituent portals by replacing legacy widgets (for example, portal banners, data lists) with standardized, CSM Configurable Widgets and components. The update ensures backward compatibility, migration guidance, usage analytics, and provide training for admins, and also enables dynamic data rendering, better filtering, and improved accessibility across service flows. [Enhancements to Grants Management: Program Setup](https://www.servicenow.com/docs/access?context=psds-using-grants-management-playbook&family=zurich&ft:locale=en-US) : In the Grants Management: program setup, grant program managers can now add new points of contact for the applicants to the grants program in the Define Program stage. In the Publish Program stage, new fields have been added for program announcement removal. Grants program managers can now set grants programs to auto-remove at a defined date, and set application close to disable new applications from being submitted through the Grants Management portal. [Enhancements to Grants Management portal](https://www.servicenow.com/docs/access?context=psds-gmp-using-grants-mgmt-portal&family=zurich&ft:locale=en-US) : Enable grant program managers to turn off new grant proposal submissions after the proposal close date. Applicants can no longer submit proposals after the proposal close date, keeping the process on schedule and helping prevent late submissions from being reviewed. Enable applicants to review and download the results letter and merit review summary (where applicable) of their grants application, as well as accept or decline their award, all within the new Results tab of the Grants Management portal. Notify constituents about a pending award decision through the portal. [Constituent Service Dashboard Migration to Platform Analytics](https://www.servicenow.com/docs/access?context=constituent-services-dashboard&family=zurich&ft:locale=en-US) : The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a ServiceNow AI Platform® feature that is active by default when you load or upgrade to the Zurich release. The dashboard migration to Next Experience enables you to visualize historical and real-time process statistics in role-based dashboards. Access the new dashboard by navigating to AllPlatform AnalyticsLibraryDashboards. | [ ] ## Removed Between your current release family and Zurich, some Public Sector Digital Services features or functionality were removed. {#dfrn3-publicsectordigitalservices-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Public Sector Digital Services features or functionality were deprecated. {#dfrn3-publicsectordigitalservices-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Public Sector Digital Services. {#dfrn3-publicsectordigitalservices-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Public Sector Digital Services](https://www.servicenow.com/docs/access?context=configuring-public-sector-digital-services&family=yokohama&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Public Sector Digital Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configure](https://www.servicenow.com/docs/access?context=configuring-public-sector-digital-services&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Public Sector Digital Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Public Sector Digital Services, such as specific requirements or compliance levels. {#dfrn3-publicsectordigitalservices-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Public Sector Digital Services we have noted them here. {#dfrn3-publicsectordigitalservices-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Review requests for grants, and create new grant programs using Grants Management. * Connect multiple ServiceNow instances to provide seamless support and service experiences across the Public Sector using for Service Bridge for Public Sector Digital Services. * Utilize the Chat summarization skill, powered by Now LLM, to auto-generate chat summaries for customer-agent interactions in the ServiceNow Otto for Public Sector Digital Services (PSDS) application. See [Public Sector Digital Services](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Create funding programs to establish top-level budgets and timelines that flow down to associated grant programs. * Simplify and streamline the grant application decisions with Grants Management: Evaluation \& Decision. * Enable merit reviewers to track, score, and monitor grant applications via a dedicated Reviewer Service portal. * Enable applicants to review and download the results letter and merit review summary of their grants application, and accept or decline their award, all within the new Results tab of the Grants Management portal. * Define fees for and autonomously assess fee waivers against agency-defined criteria for information requests with the Help manage public information requests agentic AI Agent, part of the Public Sector Digital Services AI Agent Collection application. See [Public Sector Digital Services](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then