--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Zurich # Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Recommended Actions for Operational Technology Service Management (OTSM) Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document supports ServiceNow customers in preparing for upgrades of the Recommended Actions for Operational Technology Service Management (OTSM) application from the Yokohama to the Zurich release family. It highlights new features, changes, deprecated functionality, activation instructions, and important considerations to ensure a smooth transition and enhanced operational technology incident resolution experience. Show full answer Show less ## Key Features * **Apply Recommended Actions to OT Incidents:** Both Yokohama and Zurich releases enable users to view relevant recommended actions that assist in resolving operational technology incidents effectively. * **Contextualize External Documents (Zurich):** Introduces the ability to contextualize external documents within the Industrial Workspace, providing explanations about the relevance of these documents to a specific OT incident. * **Now LLM Service Deprecation (Zurich Patch 11):** The Now LLM Service is no longer the default language model provider for new or inactive AI assets; a third-party large language model (LLM) is now the default, though manual selection of the Now LLM Service remains available. * **User Interface Enhancements:** * The Recommended Actions button was added to the Industrial Workspace in both Yokohama and Zurich to facilitate quick access to recommendations for OT incidents. * The Contextualize UI action was added in Zurich to assist with understanding external document relevance. * The new Coral theme, now default for portals and mobile/web experiences with Next Experience or Core UI enabled, offers a fresh, brand-neutral design with an optional dark mode to improve usability and reduce eye strain. ## Activation and Installation Recommended Actions for OTSM and the AI Enhanced Recommended Actions for OTSM are available via the ServiceNow Store. Customers should request installation through the ServiceNow Store interface. The release notes include cumulative version information and store-related details to assist with app management. ## Additional Information * **Browser and Accessibility:** There are no updated browser requirements, but accessibility improvements include support for the dark theme option introduced in Zurich Patch 1 to enhance readability and reduce eye strain. * **Localization and Highlights:** No new localization updates were introduced. Relevant actions continue to be displayed based on incident context, improving user guidance and operational efficiency. * **ServiceNow Otto AI Platform:** The conversational AI platform integrated into ServiceNow workflows has been renamed to ServiceNow Otto®, enhancing agent capabilities and enabling autonomous orchestration across channels and systems. ## Upgrade Recommendations Before upgrading to Zurich, customers should review and complete the recommended pre- and post-upgrade tasks outlined in the release notes. This preparation ensures the effective adoption of new features, UI enhancements, and updated AI model configurations, minimizing disruption and maximizing operational technology incident management efficiency. Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM). {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US) : Use Recommended Actions to see relevant actions that can help resolve your OT incidents. | | Zurich | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=zurich&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident. [Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=zurich&ft:locale=en-US) : Use Recommended Actions to see relevant actions that can help resolve your OT incidents. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Recommended actions button](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US) : The Recommended actions button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident. | | Zurich | [Contextualize UI action](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=zurich&ft:locale=en-US) : The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Recommended actions button](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=zurich&ft:locale=en-US) : The Recommended actions button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident. | [ ] ## Removed Between your current release family and Zurich, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM). {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Recommended Actions for OTSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : **[Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Display relevant actions to users based on the context of an OT incident record. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=yokohama&ft:locale=en-US) for more information. | | Zurich | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident. Zurich Early Availability * Display relevant actions to users based on the context of an OT incident record. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=zurich&ft:locale=en-US) and [AI Enhanced Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&family=zurich&ft:locale=en-US) for more information. | [ ]