--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Regulatory Change Management release notes for upgrades from Yokohama to Zurich # Combined Regulatory Change Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Regulatory Change Management Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document aids ServiceNow customers in understanding upgrades and enhancements to the Regulatory Change Management (RCM) application from Yokohama through to the Zurich release. It summarizes new features, changes, deprecated functionality, and important upgrade considerations to help organizations manage regulatory compliance more efficiently and with better visibility. Show full answer Show less ## New Features * **Regulatory Alert Summarization:** Converts detailed regulatory updates into concise, business-focused summaries to reduce interpretation time and ensure critical details are not missed. * **AI-Powered Regulatory Mapping:** Uses artificial intelligence to automatically link incoming regulatory changes to internal business operations like citations and control objectives, streamlining compliance tracking and reducing manual effort. * **Recommendation Contexts and Templates:** Enables creation of decision templates with contextual insights to improve and standardize enterprise decision-making related to regulatory changes. * **Impact Radius Extension:** Identifies and links impacted business areas such as policies, risks, and controls to regulatory alerts, facilitating review and triggering change management programs with clear ownership. * **Regulatory Assessments:** Introduces a related list for regulatory alerts powered by the Smart Assessment Engine, allowing users with the appropriate roles to track assessment completion status. * **Multiple Regulatory and Import Tasks:** Allows adding multiple regulatory tasks or source document import tasks to a single alert, enhancing task organization, traceability, and accountability. * **Regulatory Task and Alert Closure:** Supports manual and automatic closure of regulatory tasks and alerts once all associated actions and approvals are complete, improving compliance lifecycle management. * **Action Task Management:** Enables reopening action tasks upon rejection, independent work on action tasks without requiring manager approval, and flexible task workflows governed by role-based access controls. * **Coral Theme and Accessibility:** Introduces a new default Coral theme with brand-neutral illustrations and a dark theme option for improved user experience and accessibility in web and mobile interfaces. ## Changes * **Now Assist Skills Activation:** Certain Now Assist skills are now enabled by default for new and upgrading customers to simplify setup. * **Usage Measurement Update:** Transition from a 365-day look-back to a burn-down model aligned with contract anniversaries for Now Assist usage. * **Task Form Updates:** Removal of compliance and risk category sections, replaced by impacted area fields to better capture relevant impact data. * **Improved Regulatory Alert Overview:** Addition of drop-down menus and widgets to track regulatory assessments and associated tasks, enhancing visibility and progress tracking. * **Role Enhancements:** Feature administrators can now complete some tasks previously limited to broader administrators, improving operational flexibility. * **Default Column Configuration:** Updated default columns for regulatory and action tasks to improve usability and highlight key information. * **Regulatory Task and Source Document Import Workflow:** Defined clear state progressions and introduced optional approval steps for more adaptable compliance processes. * **Action Task Creation Flexibility:** Ability to create action tasks during multiple regulatory task states supports efficient task breakdown and execution. ## Deprecations and Removals No features or functionality were removed in these releases. Some deprecations include hiding the related documents list for regulatory alerts and removal of entity class configuration for assessments to streamline processes. ## Upgrade Considerations * Review and complete pre- and post-upgrade tasks to ensure a smooth transition to Zurich. * Regulatory Change Management and ServiceNow Otto for IRM apps must be requested and installed via the ServiceNow Store. * Familiarize with new workflows and role permissions to optimize compliance task management post-upgrade. ## Practical Benefits for ServiceNow Customers * **Increased Efficiency:** Automated AI-driven mapping and summarization reduce manual compliance workload and speed up regulatory analysis. * **Enhanced Visibility:** New dashboard widgets and assessment tracking enable better monitoring of compliance status and task progress. * **Improved Accountability:** Multiple task management, clear workflow states, and role-based controls ensure responsibilities are assigned and tracked effectively. * **Better User Experience:** The Coral theme and dark mode options improve accessibility and user engagement across web and mobile platforms. Consolidated page of all release notes for Regulatory Change Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Regulatory Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Regulatory Change Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-regulatorychangemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Generating a summary of a regulatory alert](https://www.servicenow.com/docs/access?context=create-a-summary-of-a-reg-alert&family=yokohama&ft:locale=en-US) : Transform your detailed regulatory information into concise, business-focused summaries that emphasize the most critical changes and impending deadlines. You can significantly cut down the time that is required to interpret complex updates, ensuring that no vital details are overlooked. By streamlining compliance processes, your organization becomes more efficient and minimizes the risks. [Regulatory mapping with AI](https://www.servicenow.com/docs/access?context=recommendations-for-a-regulatory-alert&family=yokohama&ft:locale=en-US) : Leverage artificial intelligence to help your organizations identify, track, and manage regulatory requirements that are specific to their industry. AI automates the mapping of incoming regulatory changes to internal business operations, such as citations and control objectives, making it easier to ensure compliance. By analyzing the incoming regulatory changes and vast amounts of internal regulatory data, AI highlights the relevant policies for association and mapping, which helps your organization to streamline the compliance process and reduce manual effort. [Recommendation contexts and templates](https://www.servicenow.com/docs/access?context=recommendation-contexts&family=yokohama&ft:locale=en-US) : Enable your administrators to use a framework engine to create decision templates for primary records. This framework simplifies the enterprise decision-making processes and includes the configurable user interface elements that provide contextual insights and improve the display of these elements. By integrating this framework, your organization can help to ensure that every recommendation is both relevant and informed. [Impact radius extension](https://www.servicenow.com/docs/access?context=add-impacted-area-reg-alert&family=yokohama&ft:locale=en-US) : Identify the impacted areas of your business operations, such as the citations, control objectives, policies, risks, controls, and authority documents, that you can add to a regulatory alert. You can then conduct a review for implementation acceptance that triggers a change management program by assigning ownership and accountability through a Change Task. Additionally, an existing dashboard was improved so that you can get a clear overview of the impacted business operations. [Regulatory assessment for a regulatory alert](https://www.servicenow.com/docs/access?context=regulatory-assessment-in-rcm&family=yokohama&ft:locale=en-US) : View the new Regulatory assessments related list for a regulatory alert. This list displays the uniquely generated regulatory assessments that are powered by the Smart Assessment Engine application so that you can analyze and track the completion status for compliance users. Your users with the sn_grc.business_user role can work on these assessments. | | Zurich | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm-rn&family=zurich&ft:locale=en-US) : You can review the ServiceNow Otto for Integrated Risk Management (IRM) release notes for full descriptions of the Now Assist in Regulatory Change Management (RCM) features. [Add multiple regulatory tasks](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Add multiple regulatory tasks to an alert. Each task can represent a distinct area of impact or required action. By organizing work into separate change tasks, your teams can assign responsibilities, track progress, and manage dependencies more effectively. [Add multiple source document import tasks](https://www.servicenow.com/docs/access?context=source-document-import-tasks&family=zurich&ft:locale=en-US) : Associate multiple source document import tasks with one regulatory alert to simplify the management and tracking of your regulatory content ingestion. Each import task adds the relevant documents to the regulatory library to help ensure that all source materials that are related to the alert are accurately captured and organized. You can help to improve traceability throughout the regulatory change management process. [Close a regulatory task](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Close a regulatory task automatically when it's approved. You can also manually close a regulatory task while it's in the Implementation state, if all the associated action tasks are completed and closed. By closing a task manually, you get flexibility in managing the regulatory changes that don't require formal approval workflows. [Reopen action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Reopen the action tasks for a regulatory task when it's rejected and transitions back to the Implementation state. You can review and rework the tasks to address the feedback or incorporate the updated requirements. You can also modify and resubmit the reopened action tasks so that the implementation aligns with regulatory expectations before you resubmit the change task. [Close a regulatory alert](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : Close a regulatory alert manually after all the associated regulatory tasks are complete. By closing the alert, you help to ensure accurate record-keeping by signaling that a compliance life-cycle for the specific regulatory alert is complete. [Work on action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Initiate and complete the action tasks independently without requiring prior approval from users who are assigned with the `sn_grc_reg_change.manager` role. You can execute assigned responsibilities in a timely manner and reduce unnecessary approval bottlenecks. The access to action tasks remains governed by user permissions and role-based access controls to ensure proper accountability and oversight. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Regulatory Change Management features. {#dfrn3-regulatorychangemanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes on the action task form](https://www.servicenow.com/docs/access?context=create-action-task-using-ws&family=yokohama&ft:locale=en-US) : The Category: Compliance section and the Category: Risk section on an action task form have been removed. They're replaced by the Impacted area table field and the Impacted area field. [Assess impact](https://www.servicenow.com/docs/access?context=assess-impact-of-reg-change-using-ws&family=yokohama&ft:locale=en-US) : The Initiate Impact Assessment button is now called the Assess impact button. [Overview page of regulatory alerts](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=yokohama&ft:locale=en-US) : The Overview page for regulatory alerts includes a drop-down menu that enables you to track the progress of a regulatory assessment. Additionally, you can view the counts of completed, open, and overdue regulatory assessments. [Home page updates for Regulatory Change Management](https://www.servicenow.com/docs/access?context=rcm-workspace-for-managers&family=yokohama&ft:locale=en-US) : On the Regulatory Change Management home page, within the Tracking section, a new drop-down menu has the Regulatory Assessments or Risk Assessments options. With these options, regulatory change managers can see the number of open and overdue assessments to help them efficiently monitor the status of their assessments. [Regulatory assessments in the Tasks pane](https://www.servicenow.com/docs/access?context=regulatory-assessment-in-rcm&family=yokohama&ft:locale=en-US) : The Tasks pane in the Compliance Workspace now displays all the Regulatory assessments. | | Zurich | Administrator role enhancements : After upgrading to version 21.1.x, if you have a feature admin role you can now complete tasks that were initially reserved for users with the broader administrator role. Read-only field enhancements : Starting with version 21.1.x, the following Regulatory Change Management plugins have security enhancements for read-only fields in this release: * GRC: Taxonomy management \[com.sn_grc_taxonomy\] * GRC: Regulatory Change Management integration with RSS Feeds \[com.sn_grc_rcm_rssfeed\] * GRC: Regulatory Change Management \[com.sn_grc_reg_change\] * GRC Case Management Core \[com.sn_grc_case_mgmt\] * GRC integration with Thomson Reuters Regulatory Intelligence \[com.sn_grc_int_tr\] * Regulatory Agency Library \[com.sn_reg_body_mgmt\] Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Default column list](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Starting with the Zurich release, the default column configuration for regulatory tasks and action tasks, linked to a regulatory alert, has been updated. This change enhances usability and ensures better visibility of the key information that is relevant to each task type. [Tasks widget](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : The overview page of a regulatory alert includes a newly added Tasks widget that enables you to get more visibility into related activities. This widget displays the total number of associated action tasks and change tasks that are linked to the specific regulatory alert. By using this widget, you can assess the level of effort that is required for compliance. [Workflow of regulatory task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A regulatory task progresses through the following states: * New * Work In Progress * Implementation * Awaiting Approval (optional) * Completed While in the Implementation state, requesting approval is optional. If all associated action tasks are completed, the regulatory task can be closed directly from the Implementation state without requiring additional approval. [Workflow of source document import task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A source document task progresses through the following states: * New * Ready to Import * Work In Progress * Implementation * Completed. [Create action tasks](https://www.servicenow.com/docs/access?context=manage-reg-action-tasks&family=zurich&ft:locale=en-US) : You can create action tasks for a regulatory task when the task is in any of the following states: * New * Work in Progress * Implementation You can now break down a regulatory task into smaller, manageable components so that you can more efficiently track and execute the required activities. You can plan, assign, and monitor tasks now in a structured manner that supports your compliance objectives and regulatory requirements. | [ ] ## Removed Between your current release family and Zurich, some Regulatory Change Management features or functionality were removed. {#dfrn3-regulatorychangemanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Regulatory Change Management features or functionality were deprecated. {#dfrn3-regulatorychangemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | * Related documents related list will be hidden for both the workspace and classic view for a regulatory alert. * The entity class configuration has been removed and is no longer necessary for conducting an assessment. You can select the entities now when you send the risk assessment. * Starting with the Yokohama release, all open assessments for a regulatory alert, whether they're risk assessments or regulatory assessments, aren't marked as canceled and remain open even after an alert is marked as applicable. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Regulatory Change Management, such as specific requirements or compliance levels. {#dfrn3-regulatorychangemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Summarize a regulatory alert by using the Now Assist summarization skill. * Use Regulatory mapping with AI to help organizations identify, track, and manage regulatory requirements that are specific to their industry. * Set up a recommendation context. * Analyze the potential impacts of a new regulation to assess whether it's likely to achieve the required business or regulatory compliance objectives. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Review changes to Now Assist usage measurements. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Add multiple regulatory tasks or source document import tasks to a regulatory alert to manage the associated compliance activities efficiently. You can help to ensure that each task aligns with the regulatory requirements to maintain structured tracking and accountability. * Close a regulatory task during the Implementation state after you verify that all required actions and documentation are complete. You can also confirm that no pending activities remain before you close a task. * Change the workflow of a regulatory task to reflect the updated compliance procedures or organizational processes. * Create action tasks when a regulatory task is in the New, Work in Progress, or Implementation states to drive progress. You can also assign responsibilities to help ensure that the compliance actions are executed in a timely manner. * Close regulatory alerts manually when all associated tasks and compliance obligations have been successfully addressed. You can verify that each related item meets the closure criteria before confirming that the alert is resolved. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]