--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Resource Management Workspace release notes for upgrades from Yokohama to Zurich # Combined Resource Management Workspace release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Resource Management Workspace Release Notes for Upgrades from Yokohama to Zurich This consolidated guide covers the Resource Management Workspace (RMW) release notes for ServiceNow customers upgrading from Yokohama to Zurich. It provides a comprehensive view of new features, changes, and important upgrade information to help you prepare and leverage enhancements efficiently. No removals or deprecations occurred between these releases, ensuring continuity in functionality. Show full answer Show less ## Key Features * **Resource Assignment and Allocation Enhancements:** * In Zurich, you can now move assigned or unassigned resource assignments to different dates, facilitating alignment with project priorities and resource availability. * Effort allocation from unassigned resource assignments can be done via auto-assignment across all resources or partial assignment for selected resources. * Inline editing allows updating resource rates per assignment directly from the workspace view. * **Resource Board and Dashboard Improvements:** * The resource board supports advanced filtering, including string-type and boolean fields, with enhanced drill-down views showing types of operational work per resource. * Interactive widgets on dashboards enable custom views and management of resource allocation data. * Resource assignments and their parent assignments can be accessed and edited directly from the resource board. * **Heatmap and Utilization Insights:** * The resource allocation heatmap provides detailed columns for resource status (Approved, Pending), remaining capacity, and utilization to support efficient planning. * A total row aggregates utilization for approved and pending tasks, aiding quick assessment. * Resource assignments not synchronized with planning item timelines are identifiable via a new icon, with sync options available. * **UI and Theme Updates:** * The Coral theme is now the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled, offering a fresh, brand-neutral look. * A dark theme option is available for web and mobile, improving readability and reducing eye strain. ## Key Changes * New navigation menu and reporting dashboard landing page improve access to resource allocation details. * Enhanced row context menus with sub-labels and new options such as Move, Extend Assignment, and Rate Override improve usability. * Assign modal now includes a Preview button for real-time allocation simulation and options for manual or auto-assignment. * Additional fields such as Name, Ready for Review, and Notes enhance resource assignment creation and management. ## Upgrade Considerations and Activation * Before upgrading to Zurich, review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition. * Resource Management Workspace is available via the ServiceNow Store; installation requires requesting the app from there. * No new browser or accessibility requirements were introduced between Yokohama and Zurich, aside from the availability of the dark theme option. ## Practical Benefits for ServiceNow Customers * Enhanced flexibility in resource assignment scheduling and effort distribution supports better alignment with organizational priorities. * Improved visibility into resource status and utilization enables more informed resource planning and management decisions. * Customizable dashboards and interactive widgets empower users to tailor views to their operational needs. * The updated UI themes and dark mode improve user experience across devices. Consolidated page of all release notes for Resource Management Workspace from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Resource Management Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Resource Management Workspace to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-resourcemanagementworkspace-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Resource Management Workspace. {#dfrn3-resourcemanagementworkspace-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : View and access the resource assignments from high-level to get an overview of all the resource assignments, based on their states, completion dates, start dates, resources with allocations over their capacity, and resources allocations within their available. * Filter the resource board using the primary attributes and dates to build a custom view. * Edit the dashboard further to manage the data representation view of existing widgets or add new elements to build the required widgets. * Access the custom resource boards from dashboard using the interactive widgets to manage the allocations details. * Edit the Start and End dates, Task efforts, and Resource status for assigned tasks in the top tray using the inline editing feature. [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : * View the Resource status, Remaining capacity, and Utilization columns to the allocation heatmap modal to help resource managers to view detailed insights and the total efforts for Approved and Pending tasks. * Use the Total row in the heatmap modal to view the aggregate utilization for approved and pending tasks. * Update the resource status and the efforts for child assignments using the new modal. * Capture additional details required to the Project manager or Resource manager while creating a New Resource Assignment and New Operational Assignment using the following new fields. * Name * Ready for review * Notes * Access the assigned resource assignments or the parent resource assignment directly from the resource board view. | | Zurich | [Assign resource assignments](https://www.servicenow.com/docs/access?context=allocate-resources-rmw&family=zurich&ft:locale=en-US) : Allocate effort from unassigned resource assignments using the following ways: * Auto-assign work among all the available resources. * Partially assign work among for selected resources. [Move a resource assignment](https://www.servicenow.com/docs/access?context=move-ra-rmw&family=zurich&ft:locale=en-US) : Move any assigned resource assignment without actuals or an unassigned resource assignment to a different date to align the work with your project realignment, prioritization, or resource availability. You can move individual resource assignments based on your project or organizational priorities. [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=zurich&ft:locale=en-US) : * View the type of operational work that is assigned to a resource using the resource board drill-down view. * Filter your resource board using data grid filters to easily navigate and modify the resource assignments in the top tray. * Sync the resource assignments to align them with change in planning item dates. * Override resource rate for each assignment from the assigned work in the top tray. * Apply filters using string-type and boolean field values across the resource card top tray to view the required dataset. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Resource Management Workspace features. {#dfrn3-resourcemanagementworkspace-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [New navigation menu](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : * New Reporting dashboard landing page in Resource Management Workspace to view and access the resource allocation details. * Interactive widgets in Reporting dashboard to access the custom resource boards. [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : Added the following details in the resource allocation heatmap view. * The Resource status column to view Approved and Pending assignments. * The Remaining capacity column to view the remaining or over-allocated efforts. * The Utilization column to view the total efforts of approved and pending tasks. [Create resource assignments in Resource Management Workspace](https://www.servicenow.com/docs/access?context=create-ra-rmw&family=yokohama&ft:locale=en-US) : * Added the following fields to create resource assignment form. * The Name field provides a custom or identifiable name for resource assignment. * The Ready for review list to confirm if a resource assignment is ready for a Resource manager's review for allocation. * The Notes field to add any additional notes while creating a resource assignment. * Added the following fields in the row context menu of resource assignments in the top tray. * The Open Resource Assignment field to view and edit a specific assigned assignment. * The Open Parent Resource Assignment field to view and edit the parent assignment. * The Extend menu item and Extend Assignment modal to request an extension to a resource assignment. [New resource heatmap view](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) : The resource allocation heatmap view provides more relevant information such as resource status, remaining capacity, and utilization of resources which helps resource managers to plan efficiently and allocate the resources based on their availability, bandwidth, and work requirements. | | Zurich | [Using Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=zurich&ft:locale=en-US) : * Added the new Move option in the row context menu in the top and bottom tray of the resource board view. * Added sub-labels for the row context menu options in the resource board to better estimate the actions. * Updated Assign modal with options to auto-assign and manually assign the available resources * New Preview button in the Assign modal to see the real-time simulation of allocations for an assignment. * Added Resource not synced icon to identify and sync the resources assignments which are not aligned with the changes to planning item timelines. * New Rate override field to enable editing of resource rate using the inline editing feature. * New Resource rate field to edit resource rate from the workspace view for each resource. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Resource Management Workspace features or functionality were removed. {#dfrn3-resourcemanagementworkspace-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Resource Management Workspace features or functionality were deprecated. {#dfrn3-resourcemanagementworkspace-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Resource Management Workspace. {#dfrn3-resourcemanagementworkspace-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Resource Management Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Resource Management Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Resource Management Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Resource Management Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Resource Management Workspace, such as specific requirements or compliance levels. {#dfrn3-resourcemanagementworkspace-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Resource Management Workspace we have noted them here. {#dfrn3-resourcemanagementworkspace-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Access the new heatmap modal to view the resource status, remaining capacity, and utilization efforts of resource allocation. * Use the Name, Notes, and Ready for review fields while creating a New Resource Assignment. * Access the resource assignments and the parent resource assignment from the resource board. * Use the interactive dashboard to create and manage widgets to access the required set of resource data in board view. * Extend, adjust, and approve resource assignments using the row context menu from the side grid. See [Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Move an assigned or unassigned resource assignment to a different start date to align the work with your organization's prioritization cycle. * View the type of operational work assigned to a resource in the resource board drill-down view. * Allocate effort from unassigned resource assignments using the following ways --- auto-assign work among all the available resources, or partially assign work among for selected resources. See [Resource Management Workspace](https://www.servicenow.com/docs/access?context=using-rmw&family=zurich&ft:locale=en-US) for more information. | [ ]