--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Retail Core release notes for upgrades from Yokohama to Zurich # Combined Retail Core release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Core Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document is designed to assist ServiceNow customers in upgrading the Retail Core application from the Yokohama release family to Zurich. It provides a unified view of new features, changes, removals, deprecations, activation guidance, and other relevant information across these releases. The summary emphasizes preparation steps and highlights enhancements to help ensure a smooth upgrade experience. Show full answer Show less ## New Features * **Yokohama:** Introduction of a new Retail Portal experience that enables retail organizations to utilize self-service tools, track cases, and access key performance metrics through an optimized portal interface. * **Zurich:** No new features were introduced in this release. ## Changes, Removals, and Deprecations * No changes, removals, or deprecations were made to Retail Core features between Yokohama and Zurich. ## Activation and Installation Retail Core must be installed by requesting it from the ServiceNow Store. Customers should visit the ServiceNow Store to browse available applications and submit installation requests. The store also provides cumulative release note histories for all released apps, which can aid in understanding overall application updates. ## Additional Requirements and Compatibility * There are no new additional system requirements or changes in browser compatibility between Yokohama and Zurich. * No accessibility or localization updates were introduced in these releases. ## Key Outcomes for ServiceNow Customers * Customers upgrading from Yokohama to Zurich can expect a stable Retail Core environment with the enhanced Retail Portal experience introduced in Yokohama. * The Zurich release maintains existing features without introducing disruptive changes, ensuring continuity of service and ease of upgrade. * Activation through the ServiceNow Store streamlines deployment and access to application updates. Consolidated page of all release notes for Retail Core from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailcore-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Retail Core. {#dfrn3-retailcore-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Retail portal](https://www.servicenow.com/docs/access?context=rahi-retail-portal&family=yokohama&ft:locale=en-US) : Use the new Retail Portal experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Retail Core features. {#dfrn3-retailcore-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Retail Core features or functionality were removed. {#dfrn3-retailcore-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Retail Core features or functionality were deprecated. {#dfrn3-retailcore-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Core. {#dfrn3-retailcore-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Retail Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Retail Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Core, such as specific requirements or compliance levels. {#dfrn3-retailcore-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Core we have noted them here. {#dfrn3-retailcore-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Use the Retail Portal for an optimized and streamlined portal experience within your retail organization. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]