--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Retail Task Management Core release notes for upgrades from Yokohama to Zurich # Combined Retail Task Management Core release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Task Management Core release notes for upgrades from Yokohama to Zurich This consolidated release notes document helps ServiceNow customers prepare for upgrading Retail Task Management Core from the Yokohama release family to Zurich. It summarizes new features, changes, removals, deprecations, activation steps, and other relevant upgrade information across these releases. Show full answer Show less ## Key Features * **Retail Multi-Store Case (Yokohama):** Enables assignment of work from headquarters to multiple retail locations simultaneously using the multi-store case generator. This feature allows users to view and track these cases in the retail portal alongside other requests and monitor completion status across all assigned locations. No new features were introduced in the Zurich release. ## Changes, Removals, and Deprecations There are no reported changes, removed features, or deprecated features in either Yokohama or Zurich releases for Retail Task Management Core. ## Activation Information To activate Retail Task Management Core, customers must request installation through the ServiceNow Store. The app is available for download there, and customers should refer to the ServiceNow Store for version history and cumulative release notes. ## Additional Requirements and Compatibility There are no new or changed additional requirements, browser requirements, accessibility considerations, or localization information for Retail Task Management Core in either Yokohama or Zurich. ## Summary of Highlights The primary enhancement customers benefit from is the multi-store case generator introduced in Yokohama, which streamlines task assignment and tracking across multiple retail locations. No further updates or highlights were introduced in Zurich. Consolidated page of all release notes for Retail Task Management Core from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Task Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Task Management Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailtaskmanagementcore-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Retail Task Management Core. {#dfrn3-retailtaskmanagementcore-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Retail multi-store case](https://www.servicenow.com/docs/access?context=rahi-retail-multistore-case&family=yokohama&ft:locale=en-US) : Use the multi-store case generator to assign work from HQ to multiple retail locations simultaneously. View and track these cases in the retail portal alongside other requests, monitoring completion status across all assigned locations. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Retail Task Management Core features. {#dfrn3-retailtaskmanagementcore-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Retail Task Management Core features or functionality were removed. {#dfrn3-retailtaskmanagementcore-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Retail Task Management Core features or functionality were deprecated. {#dfrn3-retailtaskmanagementcore-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Task Management Core. {#dfrn3-retailtaskmanagementcore-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Retail Task Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Retail Task Management Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Task Management Core, such as specific requirements or compliance levels. {#dfrn3-retailtaskmanagementcore-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Task Management Core we have noted them here. {#dfrn3-retailtaskmanagementcore-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Assign work from HQ to multiple retail locations at once with the multi-store case generator. * View assigned tasks in the retail portal alongside other requests. * Track completion status across multiple locations assigned the same item. See [Retail Task Management](https://www.servicenow.com/docs/access?context=rahi-retail-task-management-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]