--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Add-in for Microsoft 365 release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Add-in for Microsoft 365 release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Add-in for Microsoft 365 Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes page provides essential information for ServiceNow customers upgrading the ServiceNow Add-in for Microsoft 365 from the Yokohama release to the Zurich release. It summarizes new features, changes, activation instructions, and requirements relevant to the upgrade process, ensuring customers can prepare and implement the update effectively. Show full answer Show less ## New Features * **Create a manifest file:** Define configurations you want to enable for the add-in, improving customization. * **Map email fields to catalog items and forms:** Automatically populate catalog forms or ServiceNow forms based on fields extracted from emails or meeting invites, streamlining request submissions and data entry. * **Configure single sign-on (SSO):** Allow employees to access the add-in seamlessly across Microsoft 365 apps without signing in separately to Employee Center, enhancing user experience and security. *Note:* The Zurich release itself does not introduce new features beyond those already present in Yokohama. ## Changes, Removed Features, and Deprecations There are no changes, feature removals, or deprecations between Yokohama and Zurich releases for the ServiceNow Add-in for Microsoft 365. ## Activation Information To activate the add-in, request it through the ServiceNow Store. The store hosts all available ServiceNow apps and provides details on installation and submission requests. This is crucial for enabling the add-in functionality within your Microsoft 365 environment. ## Additional and Browser Requirements * **Microsoft Outlook version:** The add-in requires Microsoft Outlook 2019 or later versions. * **Browser requirements:** No updates or changes have been noted for browser compatibility. ## Accessibility and Localization No updates or changes related to accessibility compliance or localization have been reported for this upgrade. ## Highlights from Yokohama Release (Relevant for Zurich Upgrades) * Access and submit requests on any catalog form directly within Microsoft 365 apps via Employee Center integration. * Load and navigate ServiceNow forms from Microsoft 365 apps. * Auto-populate ServiceNow catalogs or forms by mapping message or appointment fields from Microsoft Outlook. * Support for extension points in message and appointment read and compose modes. ## Summary for ServiceNow Customers Upgrading from Yokohama to Zurich for the ServiceNow Add-in for Microsoft 365 involves no additional feature changes but benefits from previously introduced capabilities such as manifest configuration, field mapping from emails, and SSO setup. Customers should ensure they meet the Outlook version requirement and activate the add-in via the ServiceNow Store. This upgrade consolidates and maintains existing integrations that enhance productivity by embedding ServiceNow functionality seamlessly within Microsoft 365 applications. Consolidated page of all release notes for ServiceNow Add-in for Microsoft 365 from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Add-in for Microsoft 365 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Add-in for Microsoft 365 to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Add-in for Microsoft 365. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Create a manifest file](https://www.servicenow.com/docs/access?context=create-ms365-addin-manifest&family=yokohama&ft:locale=en-US) : Create a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365. [Map email fields to a catalog item](https://www.servicenow.com/docs/access?context=map-email-catalog&family=yokohama&ft:locale=en-US) : Map fields from an email or meeting invite to copy and auto-populate a catalog form. [Map email fields to a form](https://www.servicenow.com/docs/access?context=map-email-form&family=yokohama&ft:locale=en-US) : Map fields from an email or meeting invite to copy and auto-populate a ServiceNow form. [Configure single sign-on for ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/access?context=configure-sso-sn-addin-ms365&family=yokohama&ft:locale=en-US) : Enable employees to access the add-in from any Microsoft 365 app without having to sign in to Employee Center. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Add-in for Microsoft 365 features. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Add-in for Microsoft 365 features or functionality were removed. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Add-in for Microsoft 365 features or functionality were deprecated. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Add-in for Microsoft 365. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ServiceNow Add-in for Microsoft 365 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Add-in for Microsoft 365 is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You must have Microsoft Outlook 2019 or a later version to use ServiceNow Add-in for Microsoft 365. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Add-in for Microsoft 365, such as specific requirements or compliance levels. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Add-in for Microsoft 365 we have noted them here. {#dfrn3-servicenowaddinformicrosoft365-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Access any catalog form in Employee Center and submit requests within Microsoft 365 apps. * Load any ServiceNow form or navigate to a link in Employee Center. * Map message or appointment fields in Microsoft Outlook to be auto-populated in ServiceNow catalogs or forms. * Configure extension points to support messages and appointments in read and compose modes. See [ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/access?context=sn-addin-for-ms365&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]