--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Collaborative Work Management (CWM) Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes page assists ServiceNow customers in preparing for upgrades of the Otto for Collaborative Work Management (CWM) product from the Yokohama release family to the Zurich release family. It summarizes new features, changes, removals, deprecations, activation details, and other relevant upgrade information across these releases. Show full answer Show less The release notes confirm that there are **no updates, changes, new features, removals, or deprecations** specific to the CWM product itself between Yokohama and Zurich releases. ## Key Activation Information * **Now Assist for Collaborative Work Management** must be installed separately via the **ServiceNow Store**. * Customers can request Now Assist for CWM directly from the ServiceNow Store to enable AI-powered capabilities. * For cumulative release notes and app version history, customers should consult the ServiceNow Store documentation. ## Important Highlights from Yokohama Releases * **Yokohama Patch 3:** Introduced generative AI capabilities for CWM Docs, enabling automatic task creation from document context and AI-powered summarization and paraphrasing of content blocks or entire pages. These features improve efficiency in collaborative work management. * **Yokohama Patch 11:** Updated Now Assist usage measurement and enabled some skills, agents, and workflows by default. Additional role configurations are necessary to use agentic workflows and AI agents included with Now Assist applications. ## Additional Notes * There are no new browser, accessibility, localization, or additional requirements introduced between Yokohama and Zurich for CWM. * Pre- and post-upgrade tasks should be reviewed and completed as appropriate, although no specific tasks are noted for this product upgrade. ## What ServiceNow Customers Can Expect Upgrading from Yokohama to Zurich for ServiceNow Otto for Collaborative Work Management does not introduce new features or changes directly within the CWM product. However, customers benefit from prior Yokohama patches that introduced AI-enhanced assistance through Now Assist, which requires activation via the ServiceNow Store. Customers should ensure Now Assist is installed and configured correctly to leverage AI capabilities for task automation and document summarization, thereby streamlining collaborative work management processes. Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) features. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. * Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. See [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]