--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Otto for Configuration Management Database (CMDB) release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Otto for Configuration Management Database (CMDB) release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Configuration Management Database (CMDB) Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with key information about upgrading the ServiceNow Otto for Configuration Management Database (CMDB) from the Yokohama release family to the Zurich release family. It summarizes new features, changes, removals, deprecations, activation details, and other relevant upgrade considerations to assist customers in preparing for and executing their upgrade smoothly. Show full answer Show less ## New Features * **Now Assist Skills and Workflows Activation:** From Yokohama onward, certain Now Assist skills, agents, and agentic workflows are automatically enabled by default for appropriate roles (e.g., ITIL roles on incident or change forms). This applies to new customers installing Now Assist products and existing customers upgrading starting with Yokohama Patch 11, where previously unconfigured skills are turned on automatically. * **Deduplication Template Preview:** When managing duplicate Configuration Items (CIs), users can preview the results of applying deduplication templates before running the actual remediation. This helps in selecting the most appropriate template confidently. * **Other Releases:** No new features were introduced specifically in the Zurich release. ## Changes * **Now Assist Usage Measurement Update:** Starting with Yokohama Patch 5, the usage measurement model transitioned from a 365-day look-back to a 365-day burn-down model resetting at the contract anniversary date. This provides a more accurate tracking aligned with customer contracts. * **Access Control for AI Agents and Agentic Workflows:** Customers can now configure Access Control Lists (ACLs) within AI Agent Studio to define who can discover and trigger AI agents and workflows. This includes setting their behavior as dynamic or AI users and specifying availability to authenticated or public users. * **Default Activation of Now Assist Skills:** Clarifies that newly installed Now Assist products enable designated skills by default for new customers, while existing customers upgrading from Yokohama Patch 11 have unconfigured skills activated automatically, with previously disabled skills remaining inactive. * **Zurich Release:** No changes recorded. ## Removals and Deprecations No features or functionalities were removed or deprecated between Yokohama and Zurich releases for ServiceNow Otto for CMDB. ## Activation Information ServiceNow Otto for CMDB is available through the ServiceNow Store. Customers can request installation via the store and refer to the store's version history release notes for cumulative information. No changes to activation procedures occurred in the Zurich release. ## Additional Requirements, Browser, Accessibility, and Localization No updates or new requirements related to additional prerequisites, browser compatibility, accessibility compliance, or localization were introduced between Yokohama and Zurich releases. ## Highlight Information * Yokohama Patch 11 introduced important changes such as Now Assist usage measurement updates and default activation of some Now Assist components, requiring additional role configurations for agentic workflows and AI agents. * New features like the "Summarize" function on CI forms and enhanced CI correctness scores improve data visibility and CMDB health monitoring. * The "Manage duplicate CIs" skill guides users through duplicate identification and remediation with task automation and preview capabilities. * No new highlights were introduced in the Zurich release. ## Practical Implications for ServiceNow Customers When upgrading from Yokohama to Zurich, customers should: * Review and complete all pre- and post-upgrade tasks to ensure a smooth transition. * Anticipate automatic activation of certain Now Assist skills and workflows, and verify role configurations to maintain appropriate access controls. * Utilize new capabilities such as deduplication template previews to improve CMDB data quality management. * Understand changes in usage measurement models for accurate license tracking. * Access ServiceNow Otto for CMDB through the ServiceNow Store for installation and version management. Overall, these updates enhance AI-driven CMDB management, improve data quality tools, and streamline operational processes, helping customers maintain an accurate and efficient CMDB environment. Consolidated page of all release notes for ServiceNow Otto for Configuration Management Database (CMDB) from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Configuration Management Database (CMDB) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Configuration Management Database (CMDB). {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Some Now Assist skills, agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Preview deduplication template results](https://www.servicenow.com/docs/access?context=now-assist-cmdb-mng-dupe-cis-skill&family=yokohama&ft:locale=en-US) : While you're working in the manage duplicate CIs skill, select Review existing templates to help you to decide which deduplication template to apply. Now Assist generates a summary of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Configuration Management Database (CMDB) features. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Configuration Management Database (CMDB) features or functionality were removed. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Configuration Management Database (CMDB) features or functionality were deprecated. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Configuration Management Database (CMDB). {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ServiceNow Otto for CMDB by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Configuration Management Database (CMDB), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Configuration Management Database (CMDB) we have noted them here. {#dfrn3-servicenowottoforconfigurationmanagementdatabasecmdb-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * Select Summarize on a CI form, in the workspace, or from any list to view a concise summary of key CI data directly on the form: discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests. * The 'Manage duplicate CIs' skill identifies duplicate CIs, populates remediation tasks, and then assigns the tasks to the appropriate group. You follow step-by-step guidance and can preview remediation results before selecting a template. The updated CI correctness scores enable the CMDB Health Dashboard to display accurate information. See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]