--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Field Service Management (FSM) Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with a unified view of updates, new features, changes, and important information for upgrading ServiceNow Otto for Field Service Management (FSM) from the Yokohama release to the Zurich release. It is designed to help you prepare for the upgrade by summarizing relevant details across these releases. Show full answer Show less ## Upgrade Preparation and Important Information * **Pre- and post-upgrade tasks:** Customers should carefully review and complete any required tasks before and after upgrading to Zurich to ensure a smooth transition. * **Availability:** ServiceNow Otto for FSM is available through the ServiceNow Store, and activation requires installing the ServiceNow Otto for FSM plugin. * **Dependencies:** The FSM application requires the Field Service Management product to be installed. * **Activation:** Now Assist features become available upon activating the Otto for FSM plugin, enabling AI-powered capabilities such as virtual assistants and conversational search. ## New Features, Changes, Removals, and Deprecations Between Yokohama and Zurich releases, there were no new features, changes, removals, or deprecations specific to ServiceNow Otto for FSM. This means Zurich maintains feature parity with Yokohama for this product. ## Highlighted Enhancements in Yokohama * **Now Assist enhancements:** Introduced integration of AI model providers like Google Gemini, Anthropic Claude, Now LLM Service, and Azure OpenAI to power Now Assist skills and agents. * **Virtual assistant on mobile:** Enabled Field Service technicians to access virtual assistants via the mobile app to summarize work order tasks and perform conversational searches. * **Customization capabilities:** Allowed cloning and customization of Now Assist skills and prompt editing through the Now Assist skill kit. * **Role configuration:** Additional role configuration is required for agentic workflows and AI agents to operate within Now Assist applications. ## Additional Notes * There were no updates related to browser requirements, accessibility, or localization for ServiceNow Otto for FSM between Yokohama and Zurich. * If a release did not contain updates for a particular section, the document explicitly notes "No updates for this release" to clarify the absence of changes. ## What This Means for ServiceNow Customers When upgrading from Yokohama to Zurich, customers can expect a stable ServiceNow Otto for FSM experience without feature disruptions or removals. The key capabilities introduced in Yokohama, especially around Now Assist and mobile virtual assistants, remain available and supported. Preparation should include reviewing activation procedures, ensuring Field Service Management is installed, and configuring roles for AI features. This ensures your FSM environment continues to leverage AI-driven productivity enhancements seamlessly after the upgrade. Consolidated page of all release notes for ServiceNow Otto for Field Service Management (FSM) from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Field Service Management (FSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Field Service Management (FSM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Field Service Management (FSM). {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Field Service Management (FSM) features. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Field Service Management (FSM) features or functionality were removed. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Field Service Management (FSM) features or functionality were deprecated. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Field Service Management (FSM). {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Field Service Management (FSM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The ServiceNow Otto for FSM application requires Field Service Management. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Field Service Management (FSM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Clone and customize skills. * Edit prompts using the Now Assist skill kit. Yokohama Patch 3 * Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist in Virtual Agent. * Use Now Assist in Virtual Agent for mobile to summarize work order tasks. * Explore conversational search in the Now Assist panel with results from Knowledge Base articles. See ServiceNow Otto for Field Service Management (FSM) for more information. | | Zurich | No updates for this release. | [ ]