--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Otto for Strategic Portfolio Management release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Otto for Strategic Portfolio Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Strategic Portfolio Management Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document outlines the updates, new features, changes, and important upgrade information for ServiceNow Otto for Strategic Portfolio Management (SPM) from the Yokohama release family to the Zurich release family. It is designed to assist ServiceNow customers in preparing for and understanding the impact of upgrading to Zurich, including enhancements in AI capabilities, user interface improvements, and changes to usage measurement and access control. Show full answer Show less ## Key Features * **Now Assist Skills Enhancements:** AI-driven skills such as "Identify Similar Records" help detect existing related demand records by comparing key fields, improving demand management efficiency. * **Target Generation Skill:** Automatically generates measurable targets from goals, accelerating target creation with clear outcome definitions. * **Project Insights Email Scheduling:** Allows users to schedule and send project insights emails on a customizable cadence (weekly, bi-weekly, monthly). These emails inform project managers and stakeholders about critical updates including delayed end dates, status changes, and milestones with options to preview emails instantly. * **Monitor Project Task AI Agent:** Provides proactive notifications about potential delays in project milestones or critical tasks by monitoring tasks on the project's critical path. Users can enable or disable critical task alerts and select recipients for notifications. * **Acceptance Criteria Generation for Stories:** Generates consistent acceptance criteria for user stories using story context and templates, facilitating alignment with requirements. * **Agile Story Generation Improvements:** Converts epics into actionable user stories with recommended story counts and editable content, streamlining agile planning. * **Refine Records Skill:** Enhances record quality by enabling AI-assisted text refinement across multiple SPM forms including Product Idea, Demand, Epic, Project, and more. * **Docs Integration:** Now Assist can be used directly in Docs to generate or improve content with options to summarize, elaborate, shorten, or create content based on custom prompts. * **Expanded AI Model Providers:** Support for Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet has been added alongside existing providers like Now LLM Service and Azure OpenAI GPT-4.1. * **UI and Experience Enhancements:** Updated modals and menus for project insights email configuration, hover animations on Now Assist icons, and a new Coral theme as default for portal, web, and mobile experiences with dark mode option available. * **Role and Access Control Updates:** ACLs can now be configured for custom roles to control access to Now Assist skills and AI agents. The ppm.aiprojectmanageragent user role runs AI agents and workflows, removing the need to use administrator accounts. ## Key Changes * **Usage Measurement Model:** Transition from a 365-day look-back to a 365-day burn-down model for Now Assist AI usage measurement, resetting at the contract anniversary date to better align with licensing. * **Default Activation:** Several generative AI skills, agents, and workflows are now turned on by default for new customers and specific unconfigured skills for existing customers, simplifying initial setup. * **Updated Terminology:** Renaming of skills and UI elements to improve clarity, such as "Email project summary" to "Configure project insights" and "Project Gen AI Docs" to "Project doc summarization." * **Improved Email Configuration:** Enhanced project insights email modal now allows personalization of content topics, frequency, and recipient selection, as well as options to pause cadence and send preview emails instantly. ## Upgrade and Activation Information * Before upgrading to Zurich, customers should review and complete pre- and post-upgrade tasks to ensure a smooth transition. * Activation of Now Assist features requires the ServiceNow Otto for Strategic Portfolio Management plugin and an SPM Pro plus license. * Existing customers upgrading from Yokohama should note that some AI skills and workflows may activate automatically unless previously configured otherwise. ## Additional Notes * No features or functionality were removed or deprecated between Yokohama and Zurich releases. * No changes to browser requirements, accessibility, or localization were introduced in these releases. * Visual and user experience improvements include loader animations for side panels and hover effects for AI-related buttons to enhance engagement. ServiceNow customers upgrading to Zurich can expect enhanced AI-driven capabilities for strategic portfolio management, improved user experience, and simplified configuration and management of AI skills and workflows. These enhancements support faster, more accurate decision-making and automated monitoring to drive portfolio success. Consolidated page of all release notes for ServiceNow Otto for Strategic Portfolio Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Strategic Portfolio Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Strategic Portfolio Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Strategic Portfolio Management. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Identify similar records using Now Assist](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&family=yokohama&ft:locale=en-US) : Detect similar existing demand records when creating or editing a demand using the identify similar records skill. The skill compares the Name, Description, and Business Case fields for contextual similarity. [Accelerate target creation with the target generation skill](https://www.servicenow.com/docs/access?context=generate-targets-for-goal&family=yokohama&ft:locale=en-US) : Generate measurable targets from goals information and optional context with the target generation skill. The skill automatically populates key fields in the target creation form, helping teams define clear, measurable outcomes and create targets quickly. [Schedule project insights email](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=yokohama&ft:locale=en-US) : * Schedule project insights email in the Configure project insights modal. The project email is emailed to the project managers and users and continues on the selected schedule that you select until the project is inactive or paused. * Schedule and instantly send the project insights email to your project managers by selecting the Send preview button. * Track important updates such as the delayed end dates, the status turning red, or the state updates of your projects and receive project insights email on the schedule that you select. * Select the email frequency that works for you: weekly, bi-weekly or monthly. * Monitor critical elements such as milestones, resources, projects, and project tasks. * Receive proactive, AI-based notifications when project milestones or critical tasks could lead to delays using Monitor project task agent. Use the Enable critical task alerts option from planning page to enable the project task monitor AI agent. * Choose the recipients to whom you want to send the project insights email. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. [Write planning item skill](https://www.servicenow.com/docs/access?context=using-now-assist-for-spm&family=yokohama&ft:locale=en-US) : * Use this skill to improve record quality and user satisfaction by enabling AI assistance in the Description field across all Strategic Planning Workspace forms, including product idea, demand, epic, project, capability, feature, and story. * Enable text refinement with the Elaborate and Shorten options on planning items to support product managers and agile team members in creating and editing content more effectively. | | Zurich | [Schedule project insights email](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=zurich&ft:locale=en-US) : * Schedule project insights email in the Configure project insights modal. The project email is emailed to the project managers and users and continues on the selected schedule that you select until the project is inactive or paused. * Schedule and instantly send the project insights email to your project managers by selecting the Send preview button. * Track important updates such as the delayed end dates, the status turning red, or the state updates of your projects and receive project insights email on the schedule that you select. * Select the email frequency that works for you: weekly, bi-weekly or monthly. * Monitor critical elements such as milestones, resources, projects, and project tasks. * Receive proactive, AI-based notifications when project milestones or critical tasks could lead to delays using Monitor project task agent. Use the Enable critical task alerts option from planning page to enable the project task monitor AI agent. * Choose the recipients to whom you want to send the project insights email. [Identify similar records using Now Assist](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&family=zurich&ft:locale=en-US) : Detect similar existing demand records when creating or editing a demand using the identify similar records skill. The skill compares the Name, Description, and Business Case fields for contextual similarity. [Accelerate target creation with the target generation skill](https://www.servicenow.com/docs/access?context=generate-targets-for-goal&family=zurich&ft:locale=en-US) : Generate measurable targets from goals information and optional context with the target generation skill. The skill automatically populates key fields in the target creation form, helping teams define clear, measurable outcomes and create targets quickly. [Generate acceptance criteria for stories](https://www.servicenow.com/docs/access?context=eap-generate-acceptance-criteria-for-stories&family=zurich&ft:locale=en-US) : Generate clear, consistent acceptance criteria for user stories with the acceptance criteria generation skill. By leveraging story context and predefined templates, the skill helps you align with requirements. [Enhancements to Story generation](https://www.servicenow.com/docs/access?context=generate-stories-from-epics-now-assist-eap&family=zurich&ft:locale=en-US) : Use the upgraded agile story generation skill to convert epics into actionable user stories quickly. Powered by an agentic workflow, the skill analyzes epic details to recommend the optimal number of stories, enables adjustments, refines story content, and creates story records. [\[Placeholder link text to key bundle-itbm.refine-text-with-write-planning-item-skill\]](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&family=zurich&ft:locale=en-US) : Simplify record creation and updates by using the refine records skill with Now Assist context menu. Improve record quality by enabling AI-assisted text refinement in the text fields of Product idea, Demand, Epic, Projects, Capability, Feature, Stories, Project tasks, Risks, Strategic priorities, Goals, Targets, Initiatives, Feedback, Milestones, and Story forms. [Configure ACLs for custom roles](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Update the ACLs for custom roles that require access to Now Assist skills. [Generate and improve Docs content](https://www.servicenow.com/docs/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist-spm&family=zurich&ft:locale=en-US) : Help improve your content and productivity with the ability to enter custom prompts directly in the Docs, alongside the Summarize, Elaborate, and Shorten options. Generate content with ServiceNow Otto for SPM directly in your Docs. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. You can interact with Now Assist directly in your Doc to create content, add context, or improve existing sections. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=ai-model-providers&family=zurich&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Strategic Portfolio Management features. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [More actions context menu UI enhancements](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=yokohama&ft:locale=en-US) : * Email project summary option has been renamed to Configure project insights. * Enable critical task alerts option has been added. * Disable critical task alerts option has been added. [Configure project insights modal UI enhancements](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=yokohama&ft:locale=en-US) : * Email project summary modal has been renamed to Configure project insights modal. * Disable email summary check box has been renamed to Pause cadence check box. * Choose topics, personalize content, and set frequency setup have been added. * Project tasks, Milestones, and Resources check boxes have been added. * Include critical path task changes check box has been removed. * Schedule and send button has been renamed to Schedule button. * Send preview button has been added to send an email instantly. [Skill name updates](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=yokohama&ft:locale=en-US) : The email project summary skill has been renamed to the project insights generation skill. [Demand Management UI changes](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&family=yokohama&ft:locale=en-US) : * The Identify similar demands button has been added to the demand form to identify and view any similar demands with the identify similar demands skill. * The Similar Demands related list has been added, which displays the list of similar demand records identified by Now Assist. [Skill name updates](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) : * Renamed the Project Gen AI Docs skill to the Project doc summarization (Project Workspace) skill. * Renamed the Planning item Gen AI Docs skill to the Planning item doc summarization (Strategic Planning) skill. * Renamed the EAP Teams Gen AI Docs skill to the EAP doc summarization (Enterprise Agile Planning) skill. * Renamed the Story generation skill to Agile story generation (Enterprise Agile Planning). * Added the Write planning items skill in Strategic Planning. [Animation support for Now assist buttons and icons](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) : * Added hover animation in the Now Assist () icon for the Summarize button on the feedback list and Docs. * Added the Now Assist () icon in the Email project summary button. * Added hover animation in the Now Assist () icon for the Now Assist button in the Docs page. [UI enhancements](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) : The following UI enhancements were made: * Added hover animation for the Now Assist () icon. * Added a loader for the Now Assist side panel for a more engaging loading experience. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [More actions context menu UI enhancements](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=zurich&ft:locale=en-US) : * Email project summary option has been renamed to Configure project insights. * Enable critical task alerts option has been added. * Disable critical task alerts option has been added. [Configure project insights modal UI enhancements](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=zurich&ft:locale=en-US) : * Email project summary modal has been renamed to Configure project insights modal. * Disable email summary check box has been renamed to Pause cadence check box. * Choose topics, personalize content, and set frequency setup have been added. * Project tasks, Milestones, and Resources check boxes have been added. * Include critical path task changes check box has been removed. * Schedule and send button has been renamed to Schedule button. * Send preview button has been added to send an email instantly. [Skill name updates](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&family=zurich&ft:locale=en-US) : The email project summary skill has been renamed to the project insights generation skill. [Demand Management UI changes](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&family=zurich&ft:locale=en-US) : * The Identify similar demands button has been added to the demand form to identify and view any similar demands with the identify similar demands skill. * The Similar Demands related list has been added, which displays the list of similar demand records identified by Now Assist. [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [ppm.ai_project_manager_agent user role](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : The agentic workflow, agents, and scheduled jobs are configured to run under the new ppm.ai_project_manager_agent user role instead of the administrator account. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Email project summary modal UI changes](https://www.servicenow.com/docs/access?context=configure-agents-project-task-monitoring&family=zurich&ft:locale=en-US) : * The Enable AI Agents to monitor task changes on the critical path check box has been added. * The Users option has been added under Recipients to add recipients or users for the project summary email. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Strategic Portfolio Management features or functionality were removed. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Strategic Portfolio Management features or functionality were deprecated. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Strategic Portfolio Management. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of the [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) plugin. The ServiceNow Otto for SPM application requires a Strategic Portfolio Management (SPM) Pro plus license. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Now Assist features are available with activation of the [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=zurich&ft:locale=en-US) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Strategic Portfolio Management we have noted them here. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Strategic Portfolio Management we have noted them here. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Strategic Portfolio Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Strategic Portfolio Management we have noted them here. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Strategic Portfolio Management we have noted them here. {#dfrn3-servicenowottoforstrategicportfoliomanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Generate measurable targets from goals information and optional context with the target generation skill. * Use the identify similar records skill to find similar demands based on contextual similarity. * Enable the project task monitor AI agent to autonomously monitor project tasks on the critical path of a project. * Use the Send preview button to share a project insights email instantly. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Use a decorative loader to elevate visual interest during content loading in Strategic Planning. * Refine the planning item text descriptions by enabling AI assistance. * Use ServiceNow Otto for SPM AI agents to help optimize workflows, improve productivity, and automate your tasks. See [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * All ServiceNow Otto for SPM skills are activated by default. * Use the identify similar records skill to find similar demands based on contextual similarity. * Enable the project task monitor AI agent to autonomously monitor project tasks on the critical path of a project. * Use the Send preview button to share a project insights email instantly. * Generate measurable targets from goals information and optional context with the target generation skill. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=zurich&ft:locale=en-US) for more information. | [ ]