--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Release Notes for Upgrades from Yokohama to Zurich This consolidated guide covers the key updates, new features, changes, and upgrade considerations for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) from the Yokohama release family to Zurich. It is designed to assist ServiceNow customers in preparing for and executing their upgrade smoothly, highlighting enhancements in AI agent capabilities, usage measurement, security configurations, and user experience improvements. Show full answer Show less ## New Features * **Voice Quality Issue Management:** Collect customer details, open service tickets with RADCOM, and generate resolution plans to address voice quality problems. * **Risk Signal and Issue Summarization:** Generate summaries including records, associated risk solutions, and occurrences for efficient risk management. * **Billing Inquiry Resolution:** AI agents assist in handling billing inquiries, analyzing invoices, and recommending optimized plans based on usage patterns. * **Network Incident Analysis:** Identify historic incidents, estimate resolution times, create actionable tasks, and determine resolution plans using AI. * **Customer Success Management:** Automate assessment of account health, value realization, and adoption trends; guide renewal planning and play recommendations. * **Meeting and Touchpoint Management:** Enable creation and management of customer success meetings with detailed scheduling and agenda options; track meeting sentiment and update Zoom meeting summaries. * **Data and Service Summarization:** Generate summaries of engagements, service products, onboarding cases, and touchpoints to enhance agent insight. * **Knowledge Graph Enhancements:** Create and customize Knowledge Graph schemas and summary cards for improved knowledge management. * **Agentic AI Consumer Registration:** Facilitate step-by-step consumer registration with error checking and resolution support. * **Access Control Configuration for AI:** Define who can discover and trigger AI agents and workflows, controlling their behavior as dynamic or AI users and their availability scope. * **Engagement Health Monitoring:** Monitor health scores, generate trend charts, and trigger risk signals for proactive management. * **AI Agent Collection for TMT:** Utilize AI agents for autonomous troubleshooting, resolution note generation, knowledge article creation, and automated transform mapping between provider and consumer tables. * **Theme Update:** Introduction of the Coral theme as the default for new portal, web, and mobile experiences, with a dark theme option available. ## Changes * **Now Assist Usage Measurement:** Transition from a 365-day look-back model to a 365-day burn-down model resetting at contract anniversary, affecting AI usage tracking starting from Yokohama Patch 5 and Australia Early Access for Zurich. * **Default Now Assist Skills:** Some AI skills are enabled by default for new customers and unconfigured skills are activated during upgrades, streamlining AI capabilities deployment. * **Role Configuration for AI Agents and Workflows:** Additional security roles must be assigned for agentic workflows and AI agents to function correctly, ensuring compliance with access controls. * **Access Control Lists (ACLs):** Enhanced ACL configuration to precisely manage AI agent and workflow discovery and activation within AI Agent Studio. ## Activation and Requirements ServiceNow Otto for TMT features, including Now Assist capabilities, require activation of the corresponding plugin available via the ServiceNow Store. No new browser, localization, or accessibility requirements were introduced between Yokohama and Zurich releases. ## Practical Benefits for ServiceNow Customers * Improved automation and AI-driven insights enable faster issue resolution, billing optimization, and customer success management. * Enhanced security and access controls provide better governance over AI agent operations. * The new Coral theme offers a modern, brand-neutral user interface with options for light and dark modes. * Upgraded AI usage measurement models provide clearer tracking aligned with contract terms. * Comprehensive meeting and engagement summarization tools support more effective collaboration and communication. ## Next Steps * Review and complete pre- and post-upgrade tasks specific to your environment. * Configure required roles and ACLs to ensure AI agents and workflows operate securely and efficiently. * Activate the ServiceNow Otto for TMT plugin to access the latest AI capabilities and features. * Familiarize your teams with new workflows for billing inquiries, network incident analysis, and customer success management. * Leverage enhanced summarization and knowledge graph features to improve operational visibility and knowledge sharing. Consolidated page of all release notes for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Telecommunications, Media, and Technology (TMT) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Telecommunications, Media, and Technology (TMT). {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Address voice quality issues](https://www.servicenow.com/docs/access?context=now-assist-customer-voice&family=yokohama&ft:locale=en-US) : Collect customer details about the voice quality issue, open a service ticket with RADCOM (), and generate a resolution plan. [Risk signals and issues summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-risk-signals-issues&family=yokohama&ft:locale=en-US) : Generate summary details including the record and associated risk solutions and risk occurrences for risk signal and issues records. [Help remediate bill issues](https://www.servicenow.com/docs/access?context=billissue-remediation-usecase&family=yokohama&ft:locale=en-US) : Handle billing inquiry case requests, analyze customer invoices, and recommend better plans based on customer usage patterns. [Analyze network incidents](https://www.servicenow.com/docs/access?context=network-incident-analysis-usecase&family=yokohama&ft:locale=en-US) : Identify historic incidents and determine resolution plans. The AI agent also has the capabilities to identify field values, estimate resolution time, and create actionable tasks. [Support renewals and expansion](https://www.servicenow.com/docs/access?context=now-assist-tmt-renewal-analyzer&family=yokohama&ft:locale=en-US) : Streamline customer success management by automatically assessing account health, value realization, and adoption trends. Deliver timely, data-driven insights that guide renewal planning and play recommendations. [Trigger risk mitigation touchpoint](https://www.servicenow.com/docs/access?context=now-assist-tmt-touchpoint-meeting-scheduler&family=yokohama&ft:locale=en-US) : Enable customer success agents to optimize meeting schedules within the customer success workflow by creating and managing meetings. Create and manage meetings based on key details such as invitees, agenda, meeting type, and scheduling preferences. [Success summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-plays&family=yokohama&ft:locale=en-US) : Generate summary details including overview, current status, and open tasks for success initiatives, internal plays, and customer plays. Enhance Zoom meeting summaries by updating key notes, and enabling sentiment tracking. [Analyze metric data trend](https://www.servicenow.com/docs/access?context=now-assist-tmt-analyze-metric-trend&family=yokohama&ft:locale=en-US) : Collect and analyze metric data for engagements, identify patterns, and generate a trend chart. [Service summary generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-knowledge-graph&family=yokohama&ft:locale=en-US) : Generate a service summary for a product inventory. [Knowledge graph schema generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-create-knowledge-graph&family=yokohama&ft:locale=en-US) : Use the Knowledge Graph (KG) to create Knowledge Graph schema. [Customize a summary card for service summary](https://www.servicenow.com/docs/access?context=customize-uib-builder-service-summary&family=yokohama&ft:locale=en-US) : Customize the summary card of the service summary and UI actions according to your needs. [Register consumers using Agentic AI](https://www.servicenow.com/docs/access?context=now-assist-tmt-register-consumer-users-sb&family=yokohama&ft:locale=en-US) : Initiate the consumer registration process using agentic AI to receive step-by-step guidance, including error checks during registration and support for resolving those errors. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&family=yokohama&ft:locale=en-US) : Monitor the health score of all engagements, create trend charts, and generate risk signals when a decline is detected. [Analyze risk signals and recommend solutions](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&family=yokohama&ft:locale=en-US) : Retrieve unaddressed risk signals and identify appropriate success plays based on a back-end decision table. [Using Telecommunications, Media, and Technology AI agent collection](https://www.servicenow.com/docs/access?context=using-aiagents-usecases&family=yokohama&ft:locale=en-US) : Use ServiceNow Otto for TMT AI agents to troubleshoot and autonomously resolve customer issues.{#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__12} | AI agent agentic workflow | Description | |-|-| | Test and repair telecom service issues | Use AI agents to handle task requests that require troubleshooting, diagnosis, and resolution of a case task. | [Table 1. Available AI agents agentic workflow] [Dynamic prompt configuration](https://www.servicenow.com/docs/access?context=now-assist-tmt-customize&family=yokohama&ft:locale=en-US) : Use the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) application to provide concise, context-driven summaries that are specific to each case. Your agents can ensure that critical case details are captured and can provide personalized and informed resolutions. [Enhanced test summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-test&family=yokohama&ft:locale=en-US) : Use AI-generated test summaries that include the metric descriptions and contextual notes from cases. Your agents can focus on high-priority issues and make better informed decisions that enhance the product quality and performance. [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution&family=yokohama&ft:locale=en-US) : Generate resolution notes and then shorten or elaborate the content by using the Now Assist context menu in the resolution notes field of the case form in both the Core UI and Workspace. [Knowledge article generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-knowledge-article&family=yokohama&ft:locale=en-US) : Select and gather insights and data from multiple similar cases to create an article by using ServiceNow Otto for TMT. Use the Now Assist icon (![Now Assist icon.]()), which is accessible as an inline capability to create and refine Knowledge articles. [Account onboarding case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-onboard-case&family=yokohama&ft:locale=en-US) : Generate a concise account onboarding case summary that enables your agents to get a quick overview of the case details. [Engagement summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-engagement&family=yokohama&ft:locale=en-US) : Generate a high-level summary with a list of the key items about an engagement. [Touchpoint summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-touchpoint&family=yokohama&ft:locale=en-US) : Generate a quick summary of the various touchpoints in the engagement life cycle. Your agents can get a quick summary of all meetings and emails exchanged between the different stakeholders and any follow-up activities. [Transform mapping assist](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-transform-maps&family=yokohama&ft:locale=en-US) : While using the Service Exchange for a provider's application, use the Transform Mapping Assist feature to generate transform mappings between provider and consumer tables automatically. This skill enables you to streamline the transformation mapping process by reducing errors and improving overall efficiency. | | Zurich | [Address voice quality issues](https://www.servicenow.com/docs/access?context=now-assist-customer-voice&family=zurich&ft:locale=en-US) : Collect customer details about the voice quality issue, open a service ticket with RADCOM (), and generate a resolution plan. [Risk signals and issues summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-risk-signals-issues&family=zurich&ft:locale=en-US) : Generate summary details including the record and associated risk solutions and risk occurrences for risk signal and issues records. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Help remediate bill issues](https://www.servicenow.com/docs/access?context=billissue-remediation-usecase&family=zurich&ft:locale=en-US) : Handle billing inquiry case requests, analyze customer invoices, and recommend better plans based on customer usage patterns. [Analyze network incidents](https://www.servicenow.com/docs/access?context=network-incident-analysis-usecase&family=zurich&ft:locale=en-US) : Identify historic incidents and determine resolution plans. The AI agent also has the capabilities to identify field values, estimate resolution time, and create actionable tasks. [Support renewals and expansion](https://www.servicenow.com/docs/access?context=now-assist-tmt-renewal-analyzer&family=zurich&ft:locale=en-US) : Streamline customer success management by automatically assessing account health, value realization, and adoption trends. Deliver timely, data-driven insights that guide renewal planning and play recommendations. [Trigger risk mitigation touchpoint](https://www.servicenow.com/docs/access?context=now-assist-tmt-touchpoint-meeting-scheduler&family=zurich&ft:locale=en-US) : Enable customer success agents to optimize meeting schedules within the customer success workflow by creating and managing meetings. Create and manage meetings based on key details such as invitees, agenda, meeting type, and scheduling preferences. [Success summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-plays&family=zurich&ft:locale=en-US) : Generate summary details including overview, current status, and open tasks for success initiatives, internal plays, and customer plays. Enhance Zoom meeting summaries by updating key notes, and enabling sentiment tracking. [Analyze metric data trend](https://www.servicenow.com/docs/access?context=now-assist-tmt-analyze-metric-trend&family=zurich&ft:locale=en-US) : Collect and analyze metric data for engagements, identify patterns, and generate a trend chart. [Service summary generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-knowledge-graph&family=zurich&ft:locale=en-US) : Generate a service summary for a product inventory. [Knowledge graph schema generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-create-knowledge-graph&family=zurich&ft:locale=en-US) : Use the Knowledge Graph (KG) to create Knowledge Graph schema. [Customize a summary card for service summary](https://www.servicenow.com/docs/access?context=customize-uib-builder-service-summary&family=zurich&ft:locale=en-US) : Customize the summary card of the service summary and UI actions according to your needs. [Register consumers using Agentic AI](https://www.servicenow.com/docs/access?context=now-assist-tmt-register-consumer-users-sb&family=zurich&ft:locale=en-US) : Initiate the consumer registration process using agentic AI to receive step-by-step guidance, including error checks during registration and support for resolving those errors. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Telecommunications, Media, and Technology (TMT) features. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Telecommunications, Media, and Technology (TMT) features or functionality were removed. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__24} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Telecommunications, Media, and Technology (TMT) features or functionality were deprecated. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__30} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Telecommunications, Media, and Technology (TMT). {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__36} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of the ServiceNow Otto for TMT plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Telecommunications, Media, and Technology (TMT) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Now Assist features are available with activation of the ServiceNow Otto for TMT plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Telecommunications, Media, and Technology (TMT) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__48} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Telecommunications, Media, and Technology (TMT), such as specific requirements or compliance levels. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__54} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__60} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Telecommunications, Media, and Technology (TMT) we have noted them here. {#dfrn3-servicenowottofortelecommunicationsmediaandtechnologytmt-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Address voice quality issues and validate tickets with RADCOM. * Summarize the risk signal and issues records along with respective risk solution and occurrence records. Yokohama Patch 6 * Manage and resolve billing inquiry case requests using a team of AI agents. * Analyze network incidents, correlate associated cases, and provide resolutions. * Summarize Knowledge Graph service details, success initiatives, internal plays, customer plays, and Zoom meeting details. * Analyze account health, trigger renewal flows, schedule, and manage touchpoint meetings. * Use agentic AI to quickly create consumer registrations. Yokohama Patch 3 * Monitor engagement health score and provide a trend analysis. * Monitor risks on a predefined schedule and provide common resolutions. Yokohama Patch 1 * Proactively identify service problems, diagnose, test, and resolve customer issues autonomously using the ServiceNow Otto for TMT AI agent collection. Yokohama Early Availability * Summarize onboarding cases, engagements, and touchpoints by using agentic AI. * Enhance test summarization with metric descriptions and contextual notes. * Consolidate the information from multiple similar cases into a Knowledge article. * Dynamically configure prompts for case summarization. * Automate transformation mapping between provider and consumer instances in Service Exchange. See [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Address voice quality issues and validate tickets with RADCOM. * Summarize the risk signal and issues records along with respective risk solution and occurrence records. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Manage and resolve billing inquiry case requests using a team of AI agents. * Analyze network incidents, correlate associated cases, and provide resolutions. * Summarize Knowledge Graph service details, success initiatives, internal plays, customer plays, and Zoom meeting details. * Analyze account health, trigger renewal flows, schedule, and manage touchpoint meetings. * Use agentic AI to quickly create consumer registrations. See [Now Assist for TMT](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=zurich&ft:locale=en-US) for more information. | [ ]