--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ServiceNow Otto for Unified Security Exposure Management release notes for upgrades from Yokohama to Zurich # Combined ServiceNow Otto for Unified Security Exposure Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Unified Security Exposure Management Release Notes for Upgrades from Yokohama to Zurich This consolidated document provides essential release notes for ServiceNow Otto for Unified Security Exposure Management, covering the upgrade path from the Yokohama release family to Zurich. It guides ServiceNow customers through new features, changes, activation details, and other relevant upgrade information to ensure a smooth transition. Show full answer Show less ## Upgrade Preparation and Important Information * Before upgrading to Zurich, customers should carefully review pre- and post-upgrade tasks and complete them as necessary. * Upgrading the Now Assist plugins may activate certain default skills that were previously inactive if they were never configured or toggled by the customer. Activated skills can be deactivated at any time after the upgrade. * Customers retain full control over skill activation and role adjustments following the upgrade. * ServiceNow Otto for Unified Security Exposure Management is available through the ServiceNow Store, and installation requests must be submitted there. ## New Features, Changes, and Deprecations Between Yokohama and Zurich releases, there are no new features, changes, removals, or deprecations specifically for ServiceNow Otto for Unified Security Exposure Management. This means Zurich maintains feature parity without introducing modifications in this product family. ## Activation and Additional Requirements * Activation of the product requires requesting it via the ServiceNow Store. * No new additional technical or browser requirements have been introduced in Zurich. * There are no new accessibility or localization updates affecting this release. ## Highlights from Yokohama Releases Relevant to Upgrade Planning * **Yokohama Patch 11:** Updates were made to Now Assist usage measurement and role configurations required for agentic workflows and AI agents. * **Yokohama Patch 6:** Introduced generative AI skills to help analysts identify duplicate host vulnerable items and analyze remediation options. Added support for AI model providers like Google Gemini and Anthropic Claude on AWS, expanding beyond Now LLM Service and Azure OpenAI. * Integration with Security Posture Control workspace via API connectors was enhanced. ## What Customers Can Expect Upgrading from Yokohama to Zurich will not introduce new features or changes to ServiceNow Otto for Unified Security Exposure Management but ensures continuity and stability. Customers should focus on completing upgrade tasks, managing Now Assist skill activations, and leveraging existing AI capabilities introduced in prior Yokohama patches. The Zurich release maintains compliance with existing activation, accessibility, and localization standards, enabling a seamless upgrade experience. Consolidated page of all release notes for ServiceNow Otto for Unified Security Exposure Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Unified Security Exposure Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Unified Security Exposure Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : For more information about required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-vr&family=yokohama&ft:locale=en-US). Note: Upgrading the Now Assist plugins activate any designated skills that were previously untouched by the customer. * If you have the plugins installed but never touched the configuration (never activated the skill nor adjusted associated roles) of a skill, any Default On skill will be activated on a per skill basis upon upgrading. * If you have previously toggled a skill from active and then back to inactive or have updated any roles for that skill, that skill remains inactive upon upgrading. * You maintain full control over deactivating individual skills at any time after activation. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ServiceNow Otto for Unified Security Exposure Management. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ServiceNow Otto for Unified Security Exposure Management features. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ServiceNow Otto for Unified Security Exposure Management features or functionality were removed. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ServiceNow Otto for Unified Security Exposure Management features or functionality were deprecated. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Unified Security Exposure Management. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ServiceNow Otto for Unified Security Exposure Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Unified Security Exposure Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Unified Security Exposure Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Unified Security Exposure Management we have noted them here. {#dfrn3-servicenowottoforunifiedsecurityexposuremanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. See the "Changed in this release" section below. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use ServiceNow Otto for Unified Security Exposure Management with Security Posture Control to help you with [Creating an API connector in the Security Posture Control workspace](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&family=yokohama&ft:locale=en-US). * [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) Help your analysts identify duplicate host vulnerable items and analyze available remediation options with generative AI skills with ServiceNow Otto for Unified Security Exposure Management. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]