--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Service Observability release notes for upgrades from Yokohama to Zurich # Combined Service Observability release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Observability release notes for upgrades from Yokohama to Zurich This consolidated release notes page provides ServiceNow customers with a comprehensive view of all Service Observability updates from the Yokohama to Zurich releases. It helps you understand new features, changes, and important upgrade considerations to support a smooth transition and optimize your use of Service Observability capabilities. Show full answer Show less ## Important Upgrade Information * Before upgrading to Zurich, complete the specified pre- and post-upgrade tasks. * Users with the `sncsowsvcobs.manager` role must be part of a user group of type `srm` to access Service Observability features. ## New Features Introduced Between Yokohama and Zurich * **Expanded APM Integrations:** Added support for SolarWinds on-premise, Amazon CloudWatch, Microsoft Azure Monitor, Splunk Observability, AppDynamics, Prometheus, and enhanced Dynatrace process and process group data. * **Data Mapping Enhancements:** Ability to map Business Services and Service Offerings to APM data, including support for all service offering types and testing data mappings before deployment. * **Dashboard Improvements:** Customize dashboard templates, add service-scoped ServiceNow AI Platform charts (including Health Log Analytics), and import charts directly from AWS and Azure dashboards. * **Usability Enhancements:** Use data mapping tags as template variables in chart queries and select any field on a service as a variable in data mapping queries. * **Domain Separation:** Service Observability supports running in separate domains starting from version 1.6.4. * **Improved Data Source Connections:** Create APM connections directly within the Service Observability Workspace (SOW) without switching contexts. * **UI and Theme Updates:** Introduction of the Coral theme as default with a dark mode option for web and mobile experiences, enhancing visual accessibility. ## Changes to Existing Features * **New Tabs in Service Observability Workspace (SOW):** The Overview tab displays RED (rate, error, duration) metrics along with related CMDB alerts, incidents, and change requests. The Observability tab shows detailed metrics from connected APM vendors. * **Admin Center Configuration:** From version 1.6.4 onward, service activation and APM data source mapping can be managed through Admin Center by Service Observability administrators without requiring global administrators. * **Chart Metadata:** Enhanced axis labels provide clearer chart interpretations starting in version 1.10. * **Combined UI for Data Mapping:** Create and test data mappings within the same interface to streamline setup. ## Removed and Deprecated Features There are no removals or deprecations of Service Observability features between Yokohama and Zurich releases. ## Activation and Requirements * Service Observability must be installed via the ServiceNow Store for both Yokohama and Zurich releases. * For optimal functionality, an APM instance with an API Key Credential configured on the ServiceNow platform is recommended (supports Datadog, Dynatrace, New Relic). ## Accessibility and Localization * The Coral theme includes a dark theme option aimed at reducing eye strain and improving readability. * There are no new localization changes reported in these releases. ## Key Benefits for ServiceNow Customers * **Enhanced Observability:** Centralize critical signals from multiple monitoring tools and AI Platform data to improve situational awareness and reduce mean time to resolution (MTTR). * **Broader Integration:** Connect to a wider variety of APM vendors and leverage full vendor queries and template variables for advanced dashboard customization. * **Improved User Experience:** Streamlined data mapping creation and testing, domain separation for security, and a modernized user interface with customizable themes. * **Operational Efficiency:** View comprehensive service health metrics including infrastructure level data, blast radius analysis, and related change management information to support faster and more informed decision-making. Consolidated page of all release notes for Service Observability from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Observability release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Observability to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceobservability-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you have the snc_sow_svcobs.manager role, you must belong to a user groups with a type of `srm`. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Service Observability. {#dfrn3-serviceobservability-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Create and manage mappings](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=yokohama&ft:locale=en-US) : Map services in the CMDB Workspace to the data from a connected application performance monitoring (APM) data source. Service Observability supports Dynatrace and New Relic. This mapping lets you view metrics from entities deep within your system, like a database or host, that might be affecting the health of a service.Starting in version 1.7.3, metrics from Datadog are supported.Starting in version 1.7.3, you can map Business Services and Service Offerings to APM data. Service Offerings are not available in Xanadu. [View overall service health](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US) : Use the Overview tab to view rate, error, and duration (RED) metrics from the APM related to a service. You can also view related open alerts, incidents, and change requests from the Configuration Management Database (CMDB) to help identify possible causes and blast radius. [View service health metrics](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US) : View the extended health metrics for a service on the new Observability tab when issues are found on the Overview tab. In addition to the extended health metrics, you can view host and database metrics related to the service based on the configured data mappings. [Customize dashboard templates](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboards&family=yokohama&ft:locale=en-US) : Starting in version 1.6.4, customize the templates used to display dashboards in the Overview and Observability tabs. [Domain separation](https://www.servicenow.com/docs/access?context=domain-separation-and-service-observability&family=yokohama&ft:locale=en-US) : Starting in version 1.6.4, Service Observability can be run in separate domains. | | Zurich | [Support for HLA data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=display-hla-data-on-a-dashboard&family=zurich&ft:locale=en-US) : As of 1.10, add service-related log data to your dashboards. [Use data mapping tags as variables in a chart's query](https://www.servicenow.com/docs/access?context=service-observability-template-variables&family=zurich&ft:locale=en-US) : As of 1.10, key/tags used in a data mapping can also be used as a template variable in a chart's query. [Use any field on a service as a variable in your data mapping query](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, when creating a data mapping, if your key represents a service, for convenience a drop down shows fields from the corresponding CI for the service, including custom fields, that can be used as a variable. [New Service Observability integrations](https://www.servicenow.com/docs/access?context=exploring-service-observability&family=zurich&ft:locale=en-US) : Integrate with more APM vendors to bring third-party data into Service Observability dashboards. New integrations for this release include: * SolarWinds on-premise * Amazon CloudWatch * Microsoft Azure Monitor * Splunk Observability * As of 1.10, AppDynamics * As of 1.10, Prometheus * As of 1.10, support for Dynatrace process and process groups [Support for additional ServiceNow AI Platform data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=edit-sn-based-charts&family=zurich&ft:locale=en-US) : Add data from problem records and business app records to your dashboards. The data displayed is scoped to the service being investigated. [Support for full vendor queries](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboard-templates&family=zurich&ft:locale=en-US) : Recreate any supported vendor time series chart in your Service Observability dashboard using full queries and template variables to represent entities and start and end times.As of 1.10, import selected charts from an existing AWS or Azure APM dashboard. [Additional service types](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : Map all service offering types to APM data instead of just the types that have a technical service as a parent. [Test your data mapping](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can test your data mapping before using it to create charts and dashboards. [Improved data source connection flow](https://www.servicenow.com/docs/access?context=connect-an-observability-data-source&family=zurich&ft:locale=en-US) : Create APM connections without leaving the SOW. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Service Observability features. {#dfrn3-serviceobservability-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [New Overview tab in the SOW](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US) : After services are activated for the Overview tab in Service Observability, the Service Details page in SOW now shows reliability metrics from Service Reliability Management (SRM) as well as metrics from Service Observability. [New Observability tab in the SOW](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US) : The Observability tab on the Service Details page in SOW shows related metrics from connected APM vendors. [Admin Center support for activating services and data sources](https://www.servicenow.com/docs/access?context=activate-teams-and-services&family=yokohama&ft:locale=en-US) : You can activate services to use in Service Observability and then connect and map APM data sources to those services. Starting in version 1.6.4, you no longer need to activate services. Any of the supported service types in the CMDB can be used Starting in version 1.6.4, the Service Observability admin role can configure Service Observability in the Admin Center without involving an administrator. | | Zurich | [Improved chart metadata](https://www.servicenow.com/docs/access?context=using-service-observability&family=zurich&ft:locale=en-US) : As of 1.10, charts have been improved to provide more detailed axis labels. [Improved data mapping UI](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can now create and test your data mapping in the same UI. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Service Observability features or functionality were removed. {#dfrn3-serviceobservability-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Service Observability features or functionality were deprecated. {#dfrn3-serviceobservability-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Observability. {#dfrn3-serviceobservability-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : For the best experience, an APM instance should be installed and an API Key Credential for that instance should be configured on the ServiceNow® platform. Service Observability supports Datadog, Dynatrace, or New Relic. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Observability, such as specific requirements or compliance levels. {#dfrn3-serviceobservability-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Connect operators with subject matter experts (SMEs) using critical signals from existing monitoring tools and the ServiceNow platform. * Centralize critical signals and bridge workflows to help increase agility and reliability. * Calculate the blast radius and help reduce mean time to resolution (MTTR) by viewing changes to your application and the underlying infrastructure. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Integrate with a number of new application performance management (APM) vendors. * Add service-scoped ServiceNow AI Platform charts to Service Observability dashboards, including charts from MetricBaseand as of 1.10, Health Log Analytics (HLA). * Customize your Service Observability dashboards to add more advanced charts using full vendor queries and template variables. As of 1.10, you can directly import charts from AWS and Azure. * Create dashboards for additional service types. * Connect to data sources efficiently with an improved flow. * As of 1.10, test your data mappings before using them to create charts and dashboards. * As of 1.10, use any field on a service as a tag key value in a data mapping and then use that tag as a variable in your chart queries. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=zurich&ft:locale=en-US) for more information. | [ ]