--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Service Portal release notes for upgrades from Yokohama to Zurich # Combined Service Portal release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal release notes for upgrades from Yokohama to Zurich This consolidated release notes page guides ServiceNow customers through the Service Portal upgrades from the Yokohama to Zurich releases. It highlights new features, changes, deprecations, and important upgrade tasks to help you prepare and optimize your Service Portal experience. The page also clarifies activation, browser compatibility, accessibility, and localization details relevant to the Service Portal. Show full answer Show less ## New features * **Performance analysis (Yokohama):** Analyze portal pages and widgets against benchmarks to identify and troubleshoot performance issues. * **Widget comparison (Yokohama):** Compare cloned widgets with their base versions using a code comparator for easier customization management. * **Approval Info Record widget (Zurich):** Displays detailed approval requests and activity streams. Activating the Approval Details Page Route Map integrates this widget into custom pages. * **Now Assist Approval Assistance AI agent (Zurich):** Provides users with visibility into pending approvals and related details, maintaining feature parity with the Approval Info Record widget. * **Service Portal Approval Configuration record (Zurich):** Configure to optimize the Approval Assistance AI agent and Approval Info Record widget for your use cases. * **Configurable widget loading order (Zurich):** Administrators can defer widget loading to improve page load speed and user interaction responsiveness. * **Deferred loading of AI Search assets (Zurich):** AI Search assets load only after main page content, enhancing page performance and user experience. ## Changes * **ECMAScript 2021 (ES12) mode (Yokohama):** Server-side widget scripts can use modern JavaScript features by enabling ES12 mode in the Widget Editor. * **Role-based page route maps (Yokohama):** Control user redirection based on roles via page route maps to tailor portal navigation. * **Improved Single Sign-On (SSO) redirection (Yokohama):** Users are directed to the SSO Identity Provider login page without first loading the portal page, streamlining login flows. * **Mandatory comments on rejection (Yokohama):** Approvers can be required to provide comments when rejecting requests via the Approvals widget, configurable by administrators. * **Cross-scope privilege validation (Yokohama):** The Form widget now validates access permissions on tables by default, enhancing security and data integrity. * **Coral theme (Zurich):** Introduces Coral as the default theme for new portals and experiences, featuring brand-neutral illustrations and an optional dark mode for web and mobile. * **ServiceNow Otto branding (Zurich Patch 12):** The Now Assist AI experience is rebranded as ServiceNow Otto, with no change to product entitlements. Administrators can suppress onboarding messages per portal using a system property. * **Support for iOS Google App (Zurich):** Enhances Service Portal compatibility on iOS devices via the Google App. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Yokohama and Zurich releases for Service Portal. ## Activation and Requirements * **Activation:** Service Portal remains an active feature by default in both Yokohama and Zurich releases. * **Browser support:** Yokohama discontinued support for Internet Explorer 11 and the iOS Firefox version does not support Service Portal pages. No additional browser changes in Zurich. ## Accessibility The Coral theme in Zurich introduces a dark mode option for web and mobile, which helps reduce eye strain and improves readability for end users. ## Practical Implications for ServiceNow Customers Upgrading to Zurich enhances your Service Portal with improved performance tools, modern JavaScript support, better SSO handling, and a refreshed look with the Coral theme. The introduction of the Approval Info Record widget and ServiceNow Otto AI agent streamlines approval management. Deferred widget and AI Search asset loading will speed up page responsiveness, boosting user satisfaction. Role-based routing and cross-scope privilege checks strengthen security and access control. Customers should review pre- and post-upgrade tasks, enable new features as appropriate, and configure properties to tailor onboarding and widget behaviors to their needs. Consolidated page of all release notes for Service Portal from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Analyze the performance of portal pages and their widgets](https://www.servicenow.com/docs/access?context=analyze-page-performance&family=yokohama&ft:locale=en-US) : Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don't meet the performance benchmarks and view details about their performance. [Compare a cloned widget with its base widget](https://www.servicenow.com/docs/access?context=compare-with-base-system&family=yokohama&ft:locale=en-US) : Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator. | | Zurich | [Approval Info Record widget](https://www.servicenow.com/docs/access?context=approval-info-record-widget&family=zurich&ft:locale=en-US) : The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream. The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page. The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US). [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=zurich&ft:locale=en-US) : Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case. [Configure widget loading order in Service Portal](https://www.servicenow.com/docs/access?context=configure-widget-loading-order&family=zurich&ft:locale=en-US) : As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience. [Deferred loading of AI Search assets in Service Portal](https://www.servicenow.com/docs/access?context=defer-loading-ais-sp&family=zurich&ft:locale=en-US) : Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Use ECMAScript 2021 (ES12) JavaScript mode in server scripts for widgets](https://www.servicenow.com/docs/access?context=widget-dev-guide&family=yokohama&ft:locale=en-US) : Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see [JavaScript engine feature support](https://www.servicenow.com/docs/access?context=javascript-engine-feature-support&family=yokohama&ft:locale=en-US). [Define roles for page route maps](https://www.servicenow.com/docs/access?context=reroute-page&family=yokohama&ft:locale=en-US) : Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form. [Improved redirection for single sign-on (SSO) authentication](https://www.servicenow.com/docs/access?context=c_SPSSOLoginAndRedirects&family=yokohama&ft:locale=en-US) : Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first. [Enforce providing comments when rejecting requests](https://www.servicenow.com/docs/access?context=approvals-widget&family=yokohama&ft:locale=en-US) : Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options. [Check cross-scope privileges to a table with the Form widget](https://www.servicenow.com/docs/access?context=form-widget&family=yokohama&ft:locale=en-US) : Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Analyze the performance of portal pages and their widgets. * Compare cloned widgets with the base widget from which they were cloned. * Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts. * Enable early single sign-on (SSO) redirection. * Specify the user roles that apply to a page route map. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto®. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * Use the support for Service Portal in the iOS Google App. * As an admin, configure the widget load order on Service Portal pages. * As an admin, defer the loading of AI Search assets to enhance page performance. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=zurich&ft:locale=en-US) for more information. | [ ]