--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Sidebar release notes for upgrades from Yokohama to Zurich # Combined Sidebar release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes page provides ServiceNow customers with a comprehensive summary of Sidebar updates from the Yokohama release family through to Zurich. It is designed to help you prepare for upgrading Sidebar by outlining new features, changes, and activation details relevant to these releases. If no updates occurred for a particular release, this is explicitly stated for clarity. Show full answer Show less ## New Features * **Yokohama:** * Integration of Sidebar with Slack enables seamless collaboration between users on both platforms. * Ability to create standalone Sidebar conversations not tied to specific records. * Capability to initiate private discussions on a record accessible only to invited participants. * **Zurich:** * Introduction of threaded replies to Sidebar messages helps keep discussions organized and reduces clutter. ## Changes, Removed Features, and Deprecations No changes, removals, or deprecations to Sidebar functionality were recorded between Yokohama and Zurich releases. ## Activation Information * **Yokohama:** Sidebar installation requires a request via the ServiceNow Store. The store also provides version history and cumulative release details for all related apps. * **Zurich:** Sidebar is now part of the ServiceNow AI Platform included in the Omni-Experience Standard Feature Set. Activation details remain available in the ServiceNow Store. ## Additional Requirements and Browser Compatibility No new or changed additional requirements or browser compatibility constraints were introduced for Sidebar between Yokohama and Zurich. ## Accessibility and Localization There are no updates related to accessibility compliance or localization considerations for Sidebar during these releases. ## Key Outcomes for ServiceNow Customers * Enhance collaboration by integrating Sidebar conversations with Slack users and enabling private and standalone discussions. * Maintain clearer communication threads with the threaded replies feature introduced in Zurich, reducing conversation clutter. * Streamline Sidebar activation via the ServiceNow Store, with Zurich making Sidebar part of the broader AI Platform, simplifying access to advanced features. * Confidently upgrade knowing no features were removed or deprecated, and no additional requirements impact your current environment. Consolidated page of all release notes for Sidebar from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=yokohama&ft:locale=en-US) : Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create standalone Sidebar conversations that aren't associated with a specific record. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create private discussions on a record that are accessible only to the participants within that discussion. | | Zurich | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) : Use threaded replies to answer Sidebar messages without adding clutter to the main discussion. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Integrate Sidebar with Slack to enable users of both platforms to communicate with each other. * Create standalone Sidebar conversations that aren't associated with a record. * Create private discussions on a record that are accessible only to the participants within that discussion. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information. | [ ]