--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Sourcing and Procurement Operations release notes for upgrades from Yokohama to Zurich # Combined Sourcing and Procurement Operations release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sourcing and Procurement Operations Release Notes for Upgrades from Yokohama to Zurich This consolidated release note summary guides ServiceNow customers upgrading Sourcing and Procurement Operations from Yokohama to Zurich. It highlights new features, key changes, activation instructions, and important upgrade considerations to help you prepare and optimize your procurement workflows. Show full answer Show less ## Key Features * **Multi-currency Support:** Enhanced multi-currency capabilities in Shopping Hub allow users and approvers to view and select local currencies seamlessly across shopping, approvals, and notifications, with both local and supplier currencies displayed for clarity. * **Line-level Purchase Requisition Questions:** Configure product or category-specific questions during checkout to capture detailed requirements, improving order accuracy. * **Category and Pipeline Management:** Unified views and dashboards in the Source-to-Pay Workspace provide real-time insights into category performance, savings opportunities, pipeline projects, and contracts, enabling better spend and savings management. * **Shopping Hub Enhancements:** * Users can purchase on behalf of others without delegate setup, managing authorized individuals directly. * Supports decimal quantity entry and editing for service-based requisitions and purchase orders, improving precision in service consumption tracking. * Search and browse punchout and native catalog items via Categories and Suppliers lists. * Submit and process edit receipt requests to correct receipt discrepancies directly within Shopping Hub and Source-to-Pay Workspace. * Unified request tracking enables searching purchased products/services by procurement record IDs or keywords, enhancing purchase visibility. * **AI and Automation with Now Assist and ServiceNow Otto:** * Agentic AI capabilities summarize procurement objects (purchase orders, requisitions, sourcing requests, negotiations) in multiple languages for both requesters and fulfillers, streamlining communication and task management. * Agentic workflows guide procurement through intelligent recommendations, guided checkout, off-catalog purchasing, and efficient tracking. * Now Assist integration extends to Common Finance and Supply Chain features for comprehensive purchase order summarization. * **Sourcing Enhancements:** * Create pipeline projects from expiring contracts using guided workflows. * Submit sourcing requests with multiple products that automatically generate separate sourcing events. * Manage third-party RFx tasks directly within the Employee Center, with navigation to third-party sourcing tools. * Automated spend category assignment during service request, purchase requisition, and purchase order creation reduces manual effort. * **Integration with IT Asset Management:** The Asset Management Integration plugin allows asset managers to access catalog items and perform procurement actions directly within the ITAM workspace, enhancing operational efficiency and user experience. * **User Experience Updates:** * The new Coral theme is now default with a dark mode option for web and mobile, improving visual ergonomics. * Terminology update: "Negotiation event" label renamed to "Sourcing event" for clarity, without changing underlying data structures. ## Changes and Deprecations * The "All categories" option on the Categories tab in Shopping Hub was removed due to low usage and system performance impact. * No removed features were reported between Yokohama and Zurich. ## Activation and Upgrade Guidance Sourcing and Procurement Operations remains available through the ServiceNow Store. Customers should request installation or upgrades via the Store and review cumulative release notes for all related apps. Pre- and post-upgrade tasks should be completed as outlined to ensure a smooth transition. ## Additional Considerations * **Accessibility:** The Coral theme includes a dark mode option to improve readability and reduce eye strain. * **Browser and Localization:** No new browser or localization requirements were introduced in Zurich. ## Practical Benefits for ServiceNow Customers Upgrading to Zurich empowers procurement teams with enhanced multi-currency handling, AI-driven summarization and workflows, improved category and pipeline management, and streamlined integration with IT Asset Management. These capabilities increase operational efficiency, improve procurement accuracy, and enhance user experience across shopping, approvals, and sourcing processes. Consolidated page of all release notes for Sourcing and Procurement Operations from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sourcing and Procurement Operations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sourcingandprocurementoperations-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Multi-currency support](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=yokohama&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Purchase requisition line-level questions](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=yokohama&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=yokohama&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=yokohama&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=yokohama&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple suppliers](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=yokohama&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create a pipeline project from an expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=yokohama&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Edit purchase requisitions with cost allocation adjustments](https://www.servicenow.com/docs/access?context=edit-purchase-cost-allocation&family=yokohama&ft:locale=en-US) : Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers. [Spend and Savings Management](https://www.servicenow.com/docs/access?context=spo-spend-mgmt&family=yokohama&ft:locale=en-US) : Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization's category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level. [Return a product](https://www.servicenow.com/docs/access?context=return-a-product&family=yokohama&ft:locale=en-US) : Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering greater flexibility and improving the overall shopping experience. [Using Now Assist for Contract Management in Procurement Service Management](https://www.servicenow.com/docs/access?context=use-now-assist-cmpro-spo&family=yokohama&ft:locale=en-US) : Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses. [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) : Activate the following new skills for ServiceNow Otto for SPO: * Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items. * Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items. * Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items. * Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items. * Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items. Generate summarization in multiple languages for procurement objects with the multi-language support in the Now Assist console. * For fulfillers, the following procurement objects support multi-language summarization: * Sourcing request * Purchase requisition * Procurement case * Purchase order * Negotiation * Negotiation event * For requesters, the following procurement objects support multi-language summarization: * Sourcing request * Purchase requisition * Purchase order With the Now Assist panel, fulfillers can use agentic AI to summarize the following procurement objects quickly: * Sourcing request * Purchase requisition * Procurement case * Purchase order * Negotiation * Negotiation event [Now Assist for Common Finance and Supply Chain features](https://www.servicenow.com/docs/access?context=now-assist-fsc-common&family=yokohama&ft:locale=en-US) : Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions. [Use agentic workflows](https://www.servicenow.com/docs/access?context=agentic-ai-now-assist-spo&family=yokohama&ft:locale=en-US) : Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records. [Search for punchout products in Employee Center](https://www.servicenow.com/docs/access?context=ec-search-punchout-products&family=yokohama&ft:locale=en-US) : In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the Supplier Site Catalog tab. [Unified request tracking in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-unified-request-tracking&family=yokohama&ft:locale=en-US) : From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first three letters of a procurement record type to search for and view your purchases. [Browse punchout and native catalog items from the Categories and Suppliers lists in SH](https://www.servicenow.com/docs/access?context=sh-browse-products&family=yokohama&ft:locale=en-US) : In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page. [Map Product Categories and Units of Measure for Seamless Checkout](https://www.servicenow.com/docs/access?context=product-category-mapping-shoppinghub&family=yokohama&ft:locale=en-US) : You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings. [Submit an edit receipt request from Shopping Hub](https://www.servicenow.com/docs/access?context=submit-edit-receipt-request&family=yokohama&ft:locale=en-US) : Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities. [Process an edit receipt request in playbook](https://www.servicenow.com/docs/access?context=playbook-process-edit-receipt&family=yokohama&ft:locale=en-US) : Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace. | | Zurich | [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=zurich&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories during SR](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=zurich&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase behalf another user Shopping](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=zurich&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. [Purchase requisition line-level questions Shopping](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=zurich&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=zurich&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=zurich&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=zurich&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=zurich&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create pipeline project expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=zurich&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Submit multi-product sourcing requests](https://www.servicenow.com/docs/access?context=multi-product-sourcing-intake-with-third-party-integration&family=zurich&ft:locale=en-US) : Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product. [Manage third-party RFx tasks in Employee Center](https://www.servicenow.com/docs/access?context=third-party-rfx-task-management-for-requestors&family=zurich&ft:locale=en-US) : View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. [Sourcing Procurement Operations integration Asset](https://www.servicenow.com/docs/access?context=spo-itam-better-together&family=zurich&ft:locale=en-US) : The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience. [Sourcing Pipeline Management](https://www.servicenow.com/docs/access?context=spo-sourcing-pipeline-mgmt&family=zurich&ft:locale=en-US) : Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings. [Using Shopping Hub](https://www.servicenow.com/docs/access?context=use-shoppinghub-portal&family=zurich&ft:locale=en-US) : Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption. [Purchasing tasks and procurement cases](https://www.servicenow.com/docs/access?context=purchasing-tasks&family=zurich&ft:locale=en-US) : Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Sourcing and Procurement Operations features. {#dfrn3-sourcingandprocurementoperations-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Components installed Sourcing Procurement Operations](https://www.servicenow.com/docs/access?context=installed-with-FSC&family=zurich&ft:locale=en-US) : The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, \[sn_shop_negotiation_event\], remains unchanged. | [ ] ## Removed Between your current release family and Zurich, some Sourcing and Procurement Operations features or functionality were removed. {#dfrn3-sourcingandprocurementoperations-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Sourcing and Procurement Operations features or functionality were deprecated. {#dfrn3-sourcingandprocurementoperations-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on system performance. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels. {#dfrn3-sourcingandprocurementoperations-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Easily track products and services from ordering to fulfillment using procurement record IDs or keywords. * Access both punchout and native catalog products from Categories or Suppliers on the Shopping Hub home page. See [Procurement Service Management](https://www.servicenow.com/docs/access?context=psm-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product. * Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. * Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature. * Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center. * Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=zurich&ft:locale=en-US) for more information. | [ ]