--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Supplier Lifecycle Operations release notes for upgrades from Yokohama to Zurich # Combined Supplier Lifecycle Operations release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Supplier Lifecycle Operations Release Notes for Upgrades from Yokohama to Zurich This consolidated release note covers the key updates, new features, changes, and important upgrade information for ServiceNow's Supplier Lifecycle Operations (SLO) as customers upgrade from the Yokohama release to the Zurich release. It is designed to help you understand enhancements, deprecated features, and activation steps related to the Supplier Lifecycle Operations application and its associated components. Show full answer Show less ## Key Features Introduced * **Smart Assessments:** Create bulk smart assessments using segmentation rules and templates, offering enhanced survey-like UI experiences for both internal and external users via the Smart Assessment Engine. * **Email Integration for Supplier Managers:** Access and manage emails directly within the Source-to-Pay Workspace, with the ability for supplier contacts to act on assigned tasks via email without logging into the Supplier Collaboration Portal. * **Supplier Operations:** Supports advanced case management for supplier lifecycle events (onboarding, offboarding, ongoing operations) with structured case resolution using Playbooks. * **Supplier Payment Optimization:** Identify and prioritize suppliers for credit card payments, initiate credit card enablement cases, and estimate cost savings using the Savings calculator tool. * **Relish Integration:** Enables sanction screening and validation of banking and supplier location change requests through integration with Relish. * **Stakeholder Mapping:** Map multiple internal stakeholders (legal, business, technical, risk teams) to suppliers to improve governance and visibility of supplier relationships. * **Universal Request Feature:** Supplier contacts can create generic help requests in the Supplier Collaboration Portal, which are triaged and routed internally to appropriate case types, reducing ambiguity and improving efficiency. * **Overall Supplier Dashboard:** Provides comprehensive views of supplier performance, including overall scores, active supplier count, spend, risk ratings, insights, and linked action plans. * **ServiceNow Otto Integration:** Conversational AI platform integrated with SLO workflows, providing agentic AI capabilities and multi-channel interaction support for improved supplier management. * **AI-Driven Supplier Onboarding:** Automates supplier registration using agentic AI within Now Assist. * **KPI Management Enhancements:** Flexible KPI creation without templates, multi-dimensional tracking (supplier and contract levels), automated KPI data collection and calculation, and action plans for under-performing KPIs linked to supplier tasks in the portal. * **Many-to-Many (M2M) Supplier Contact Mapping:** Enables supplier contacts to manage multiple supplier records under one login, supporting parent-subsidiary supplier relationships and simplifying onboarding for distributed teams. * **Coral Theme:** New default theme for portals and mobile with a fresh, brand-neutral look and a dark mode option to enhance user experience and accessibility. ## Important Changes and Deprecations * **Plugin Renaming:** The Supplier Lifecycle Operations plugin (com.snc.snsuppliermgmt) is renamed to Supplier Case Management. * **New Plugin Requirement:** Installation of the Supplier Operations plugin (com.snc.snso) is required after upgrading to Zurich to enable advanced case management features. * **Workspace Update:** The Procurement Workspace Supplier Manager Workspace is deprecated and replaced by the Source-to-Pay Workspace for enhanced user experience. * **UI Theme Change:** Coral theme replaces previous themes as default for new portals and experiences with Next Experience or Core UI enabled. ## Upgrade and Activation Guidance * Before upgrading to Zurich, review and complete pre- and post-upgrade tasks as outlined in the release notes. * Supplier Lifecycle Operations and related plugins must be requested and installed from the ServiceNow Store. * Upgrading from older releases prior to Vancouver may result in longer upgrade times due to mandatory database restructuring scripts. * Enable M2M mapping between supplier contacts and suppliers after the Xanadu December 2024 release to simplify supplier contact management. ## Accessibility and Localization * The Coral theme includes a dark mode option for web and mobile, improving readability and reducing eye strain. * No additional localization or browser-specific updates were introduced in these releases. ## What This Means for Your Organization By upgrading to Zurich, ServiceNow customers gain enhanced supplier lifecycle management capabilities including smarter assessments, improved case and email management, advanced KPI tracking, and AI-enabled onboarding. These improvements streamline supplier collaboration, increase governance through stakeholder mapping, optimize supplier payment methods, and provide richer insights via dashboards. The integration of ServiceNow Otto AI and automation further accelerates workflows and enhances supplier management efficiency. Customers should plan to install and activate the new Supplier Operations plugin and transition to the updated workspace and UI themes to fully leverage these benefits. Consolidated page of all release notes for Supplier Lifecycle Operations from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Supplier Lifecycle Operations to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-supplierlifecycleoperations-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Supplier Lifecycle Operations. {#dfrn3-supplierlifecycleoperations-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Smart Assessments](https://www.servicenow.com/docs/access?context=slo-campaign-mgmt&family=yokohama&ft:locale=en-US) : Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. [Emails view for supplier managers](https://www.servicenow.com/docs/access?context=enabling-emails-view-for-contacts&family=yokohama&ft:locale=en-US) : Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. [Supplier Operations](https://www.servicenow.com/docs/access?context=supplier-operations&family=yokohama&ft:locale=en-US) : Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach. [Supplier Payment Optimization](https://www.servicenow.com/docs/access?context=supplier-pmnt-opt&family=yokohama&ft:locale=en-US) : Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments. * Supplier Managers can initiate credit card enablement cases, enabling suppliers to use a credit card as their preferred payment method. * They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates). * They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas. [Relish Integration for Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=relish-slo-connector&family=yokohama&ft:locale=en-US) : Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration. [Mapping multiple internal stakeholders to a supplier](https://www.servicenow.com/docs/access?context=manage-internal-stakeholders&family=yokohama&ft:locale=en-US) : This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=yokohama&ft:locale=en-US) : Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations. [Overall supplier dashboard](https://www.servicenow.com/docs/access?context=overall-supplier-db&family=yokohama&ft:locale=en-US) : The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details. [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) : * View the summarized details of supply-related cases within the Now Assist Panel to keep the supplier managers and fulfillers informed about their progress and action items. * Case summarization supports multiple languages. [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=yokohama&ft:locale=en-US) : Use agentic AI in Now Assist for Supplier Lifecycle Operations (SLO) to streamline the supplier onboarding process by automating supplier registration. [Supplier Relationship and Performance Management](https://www.servicenow.com/docs/access?context=supplier-performance-management-overview&family=yokohama&ft:locale=en-US) : * Flexible KPI tracking: Supplier managers can create KPIs directly without predefined templates, which results in simplified KPI creation, enabling faster and more efficient performance tracking. * Enhanced KPI management: Improved threshold setup, error messaging, and dashboard visualizations for KPI tracking. * Multiple dimensions for KPI tracking: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created under supplier-level KPIs. The overall KPI value of a supplier is calculated based on the latest aggregated values of all the related contract-level KPIs. * Action Plans for under-performing KPIs: Address performance gaps by creating Action Plans linked to the under-performing KPIs, enabling visual tracking of milestones and tasks. The tasks triggered by the Action Plans are assigned to the suppliers and they can see and complete those tasks in the Supplier Collaboration Portal, streamlining the overall KPI remediation process. * Automated KPIs: Enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring. [Many-to-many (M2M) mapping between supplier contact and suppliers](https://www.servicenow.com/docs/access?context=enable-m2m-supplier-contacts&family=yokohama&ft:locale=en-US) : * Supplier contacts can manage multiple supplier records under a single login, with the ability to toggle between records in the Supplier Collaboration Portal. One supplier contact can be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship. * M2M mapping between supplier contact and suppliers also enables supplier contacts to register using a company name across different email domains, thus simplifying onboarding for distributed supplier teams. * M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. To enable this feature, see [Enable M2M mapping between supplier contact and suppliers](https://www.servicenow.com/docs/access?context=enable-m2m-supplier-contacts&family=yokohama&ft:locale=en-US). | | Zurich | [Smart Assessments](https://www.servicenow.com/docs/access?context=slo-campaign-mgmt&family=zurich&ft:locale=en-US) : Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. [Emails view for supplier managers](https://www.servicenow.com/docs/access?context=enabling-emails-view-for-contacts&family=zurich&ft:locale=en-US) : Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. [Automated KPI data collection](https://www.servicenow.com/docs/access?context=create-auto-kpi-template&family=zurich&ft:locale=en-US) : This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring. [Mapping multiple internal stakeholders to a supplier](https://www.servicenow.com/docs/access?context=manage-internal-stakeholders&family=zurich&ft:locale=en-US) : This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=zurich&ft:locale=en-US) : Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations. [Overall supplier dashboard](https://www.servicenow.com/docs/access?context=overall-supplier-db&family=zurich&ft:locale=en-US) : The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details. [Supplier Operations](https://www.servicenow.com/docs/access?context=supplier-operations&family=zurich&ft:locale=en-US) : Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach. [Supplier Payment Optimization](https://www.servicenow.com/docs/access?context=supplier-pmnt-opt&family=zurich&ft:locale=en-US) : Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments. * Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method. * They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates). * They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas. [Relish Integration](https://www.servicenow.com/docs/access?context=relish-slo-connector&family=zurich&ft:locale=en-US) : Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Supplier Lifecycle Operations features. {#dfrn3-supplierlifecycleoperations-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Supplier Lifecycle Operations features or functionality were removed. {#dfrn3-supplierlifecycleoperations-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Supplier Lifecycle Operations features or functionality were deprecated. {#dfrn3-supplierlifecycleoperations-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | [Procurement Workspace](https://www.servicenow.com/docs/access?context=supplier-manager-workspace&family=yokohama&ft:locale=en-US) : Supplier Manager Workspace is being prepared for future deprecation. It's hidden and no longer activated on new instances. Source-to-Pay Workspace provides the latest experience for this functionality. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Supplier Lifecycle Operations. {#dfrn3-supplierlifecycleoperations-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels. {#dfrn3-supplierlifecycleoperations-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Important: * Starting from the Yokohama December 2025 (v 5.2.0) release, the Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see [Supplier Case Management](https://www.servicenow.com/docs/access?context=supplier-case-management&family=yokohama&ft:locale=en-US). * The new plugin Supplier Operations (com.snc.sn_so) (v 1.2.0 ) must be installed after upgrading to the Supplier Case Management Yokohama December 2025 (v 5.2.0) release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/access?context=install-supplier-ops&family=yokohama&ft:locale=en-US). * Advanced case management for supplier lifecycle events including onboarding, offboarding, and ongoing operations. * Identify and prioritize suppliers for credit card payment adoption. * Estimate card payment benefits using the savings calculator tool. * Conduct sanction screening and validate banking details and supplier location change requests via Relish integration. * Map multiple internal stakeholders (legal, business, technical, risk teams) to suppliers to improve visibility and governance of supplier relationships. * Support for many-to-many (M2M) mapping between supplier contacts and suppliers. A single supplier contact can be the contact for multiple suppliers, if the suppliers share a parent-subsidiary relationship. * Automated KPI templates for automated data collection, KPI template modifications, and calculations. * KPI Management enhancements enable improved threshold setup, error messaging, and dashboard visualizations for KPI tracking. * Support for self-registration for supplier contacts. They can register with a supplier company name, enabling multiple domains under a single supplier. See [Supplier Lifecycle Management](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. Note: You can experience a longer upgrade time if you're upgrading from Vancouver or an older release to Washington DC or any latest release. This delay is due to a mandatory script that runs for restructuring the Supplier Task \[sn_slm_task\] table and the duration of upgrade depends on the number of records in this table. | | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/access?context=install-supplier-ops&family=zurich&ft:locale=en-US). * The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see [Supplier Case Management](https://www.servicenow.com/docs/access?context=supplier-case-management&family=zurich&ft:locale=en-US). See [Supplier Lifecycle Management](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]