--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Synthetic monitoring release notes for upgrades from Yokohama to Zurich # Combined Synthetic monitoring release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Synthetic Monitoring Release Notes for Upgrades from Yokohama to Zurich This consolidated guide assists ServiceNow customers in preparing for and understanding the upgrade from Synthetic Monitoring version Yokohama to Zurich. It highlights new features, important upgrade tasks, changes, and enhancements introduced in the Zurich release to streamline synthetic monitoring of critical service endpoints. Show full answer Show less ## Important Upgrade Information * After upgrading to Zurich, restart the MID Server if you run synthetic monitors using a MID Server location to ensure proper functionality. ## New Features Introduced Between Yokohama and Zurich * **Monitor Management Enhancements:** * View all monitors with open alerts and navigate directly to alerts associated with a specific monitor. * Assign tags to monitor alerts for improved grouping and alert management using tag-based clustering. * Support for OAuth-based credentials on endpoints enhances secure authentication for synthetic tests. * **MID Server Support:** Synthetic monitors can now be run from a MID Server, enabling more localized testing within your environment. * **HTTP Endpoint Creation:** Create HTTP endpoints directly within Synthetic Monitoring without leaving the Service Operations Workspace (SOW), simplifying configuration. * **Support Group Assignment:** Assign a support group to synthetic monitor alerts to leverage alert automation rules, facilitating faster incident management. * **UI and Usability Improvements:** * New open alerts filter and alerts tab on the Monitor Details page improve alert visibility. * Coral theme introduced as the default UI experience with a dark theme option to enhance usability and reduce eye strain. * Additional columns in the Synthetic Location table provide clarity about location types and monitor counts. ## Key Changes in Zurich Release * The Configuration tab on the Monitor Details page has been removed; relevant information is now accessible via the Details tab. * Landing page updates include filters for open alerts and new columns to better track alert statuses and monitor results. * Charts on overview pages now emphasize failures to help quickly identify issues. ## Feature Removals and Deprecations No features or functionalities have been removed or deprecated between Yokohama and Zurich releases. ## Activation and Requirements * Synthetic Monitoring must be installed via a request through the ServiceNow Store. * For versions prior to 1.2, configuring proxy agents on the Agent Client Collector is required to monitor service health; from version 1.2 onward, tests can be run directly from the local Glide instance. * Ensure CIs for monitored endpoints exist in the CMDB and configure credentials for endpoints requiring authentication. ## Accessibility and Browser Support * The new Coral theme includes a dark mode option to improve readability and reduce eye strain for web and mobile users. * No changes to browser requirements or accessibility compliance were introduced in Zurich. ## Benefits for ServiceNow Customers * Gain proactive visibility into service performance and availability without relying on real user data. * Receive timely alerts about performance degradations or outages to minimize impact on end users. * Leverage improved UI and alert management features to streamline monitoring workflows and incident response. * Utilize MID Server support to run synthetic tests closer to your infrastructure, enhancing test accuracy and security. * Improve collaboration with support teams by assigning alerts to support groups and using tags for better alert organization. Consolidated page of all release notes for Synthetic monitoring from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Synthetic monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Synthetic monitoring to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-syntheticmonitoring-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you want to run monitors using a MID Server as a location, you must restart the MID Server after upgrading. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Create and edit a synthetic monitor](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=yokohama&ft:locale=en-US) : Create and manage synthetic tests to replicate end-user transactions for critical service endpoints. Configure an alert to activate when a test fails, enabling you to address issues before they impact users. As of version 1.2, you can: * Test for response code: Confirm that your endpoints are returning success codes and know when they aren't. * Test for response time: Confirm that your services are meeting performance expectations by setting thresholds for response times. * Test for response text: Validate whether specific content exists in the response body, enabling accurate end-to-end checks. * Run tests from your local Glide instance: Enable closer integration with your instance and reduce the need for external test runners. * Run tests from multiple locations. [Identifying system issues with synthetic monitoring](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US) : View the Overview page for a monitor where you can: * View the status of the monitor. * View charts that display test failures and response times. * Visit related configuration items (CIs) that might be the start to investigating failed tests. * View a historical log of synthetic test runs, including details and the response body text. * Share results by exporting a list of tests for a monitor. | | Zurich | [View all monitors with open alerts](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=zurich&ft:locale=en-US) : As of 1.4, view all monitors with open alerts. [View alerts associated with a monitor](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, navigate to a monitor's open alerts. [Assign tags to a monitor's alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, use tag-based clustering to group monitor alerts. [Use OAuth-based credentials](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, OAuth credentials on endpoints are supported. [MID Server support for running synthetic monitors](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : Run synthetic monitors from your MID Server. [HTTP endpoint creation directly in synthetic monitoring](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Create HTTP endpoints for your monitors without leaving the SOW. [Support groups for synthetic monitor-based alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Assign a support group to a monitor, and then any raised alerts follow the associated alert automation rules. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Synthetic monitoring features. {#dfrn3-syntheticmonitoring-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Overview and detail pages in SOW](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US). : Create view and manage your synthetic monitors on the overview and detail pages. As of version 1.2, the following UI enhancements are available: * Improved filtering for finding your endpoints. * Bulk editing of monitors. * Charts on the Overview page now display failures instead of successes. | | Zurich | [Configuration tab removed](https://www.servicenow.com/docs/access?context=view-test-details&family=zurich&ft:locale=en-US) : In version 1.4, the Configuration tab on the Monitor Details page has been removed. You can access this information from the Details tab. [Landing page updates](https://www.servicenow.com/docs/access?context=view-aggregat-monitor-information&family=zurich&ft:locale=en-US) : In version 1.4, these changes were made to the landing page: * New open alerts filter * New Open alerts column in the Monitors table [New Alerts tab on the Monitor Details page](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can view all alerts for a monitor or filter by open alerts. [New Alert column in the Monitor result history table on the Details tab](https://www.servicenow.com/docs/access?context=view-a-monitor-s-test-results&family=zurich&ft:locale=en-US) : In version 1.4, you can see open alerts for any tests the monitor has run. [Tag field on the Create Monitor page](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can add tags when configuring alerts for monitors. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [New columns in the Synthetic Location table](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : * Type: Shows whether the location is a MID Server, ACC Collector, or hosted on the platform. * Number of monitors: Displays the number of monitors running on the location. | [ ] ## Removed Between your current release family and Zurich, some Synthetic monitoring features or functionality were removed. {#dfrn3-syntheticmonitoring-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Synthetic monitoring features or functionality were deprecated. {#dfrn3-syntheticmonitoring-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You must do the following before you can use synthetic monitoring: * If you have version 1.0, configure at least one proxy agent on the Agent Client Collector. These agents should be the ones you use to monitor the health and performance of the services to be monitored. For more information about proxy agents, see [Using proxy agents in Agent Client Collector](https://www.servicenow.com/docs/access?context=proxy-agent&family=yokohama&ft:locale=en-US). Starting with version 1.2, you can run tests from your local Glide instance instead of a proxy agent. * Add CIs in the CMDB for the endpoints that you want to monitor. * If your endpoints require authentication, configure credentials in the Credentials \[discovery_credentials\] table. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Synthetic monitoring, such as specific requirements or compliance levels. {#dfrn3-syntheticmonitoring-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * View real-world performance data from your services without needing actual users, catching issues before they're released to production. * Get real-time notifications for performance degradations or outages before they impact users. * Visualize synthetic test results and share insights with stakeholders. See [Synthetic monitoring](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Run synthetic monitors from the MID Server. * Create monitors without needing to leave SOW to create an HTTP endpoint. * Assign a support group to synthetic monitoring alerts for easy investigation. * As of 1.4, view alerts associated with monitors and navigate to those alerts. * As of 1.4, use tags on a monitor's alerts. * As of 1.4, use synthetic monitoring with endpoints that support OAuth credentials. See [Landing page](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]