--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Usage Insights release notes for upgrades from Yokohama to Zurich # Combined Usage Insights release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights Release Notes for Upgrades from Yokohama to Zurich This consolidated guide helps ServiceNow customers prepare for upgrading Usage Insights from the Yokohama release family to Zurich by summarizing key new features, changes, deprecations, and activation details. It ensures you understand how Usage Insights has evolved, what to expect, and important considerations for a smooth upgrade experience. Show full answer Show less ## Key Features * **Yokohama Enhancements:** Added extensive filtering capabilities across all analytics pages, including date range, user type, country, and custom user properties. Granular event filtering and inclusion of unique user counts per event provide deeper insights. User roles and department filters are available by default, with options to add other user fields. * **Zurich Enhancements:** Introduced bulk export of User Experience Analytics data via a REST API, enabling asynchronous, large-volume data exports suitable for programmatic use. The new analytics overlay icon provides quick access to key usage metrics directly from application pages. UXA-PA integration enhancements include filters on dashboards, configurable session metrics, inclusion of pages as a data source, drill-down capabilities, and a new condition builder for events. ## Changes * **Navigation and UI:** Usage Insights has moved under the Platform Analytics module, with navigation simplified into Analytics and Data Foundation sections. The UI has been redesigned for a unified and cleaner look, improving readability and navigation, particularly in funnel analysis. * **User Properties:** A new custom user property configuration interface allows easy setup and filtering across all applications. Existing custom properties from prior releases must be recreated in this new UI. * **Consent Policies:** Default country consent policies are set to "No Consent Required," though existing custom settings and user tracking preferences are retained. New users will not require consent unless policies are updated. * **Data and Metrics:** User and session history data retention extended to two years. Metrics calculations have been optimized, with changes to percent time on app and average duration per page. Performance metrics for client, network, page load, and server times are now aggregated in a single visualization. * **Theme:** Zurich introduces the Coral theme as the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled, including a dark theme option. ## Removed and Deprecated Features * **Deprecated in Yokohama:** Automatic actions in the mobile app (tap and swap), session filtering by crashed/offline state, tagging/favoriting users or sessions, geographic map views of sessions, and user flow insights. Usage Insights support ended for the Xanadu release; upgrading to Yokohama, Zurich, or Australia is required to continue usage. * **No removals noted for Zurich.** ## Activation and Requirements * Usage Insights is a ServiceNow AI Platform feature activated by default in both Yokohama and Zurich releases. * Available via the ServiceNow Store; activation details are included in the release notes. * Yokohama requires ADC version 3 to access the new Usage Insights experience; ADC v2 users retain access to the Xanadu version. * No new browser requirements were introduced. ## Accessibility and Localization * Supports WCAG 2.1 AA accessibility standards with some exceptions (voiceover for navigation paths, color patterns, and data tables for time series and pie charts). * No localization updates were noted for either release. ## Practical Benefits for ServiceNow Customers * Improved filtering and segmentation capabilities enable precise analysis of user behavior and application usage. * Bulk data export via REST API supports automated, large-scale analytics workflows. * Streamlined UI and navigation under Platform Analytics simplify access and management of Usage Insights. * Extended data retention and optimized metrics enhance historical analysis and reporting accuracy. * New theme options improve the user experience across portals and mobile applications. * Upgrade preparation includes reconfiguring custom user properties due to UI changes and reviewing consent policies. Consolidated page of all release notes for Usage Insights from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : * The Usage Insights module is moved under Platform Analytics. * Custom user properties must be reconfigured. * Default country and user consent policies are updated to No Consent Required. * The Usage Insights UI and navigation structure are reworked. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Added filtering capability to all analytics pages](https://www.servicenow.com/docs/access?context=filter-user-list&family=yokohama&ft:locale=en-US) : Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. [Configurable user properties](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights. [Granular event filtering](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : Filter event data using event properties to provide more specific and actionable insights into your data. [User information added to events](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : The number of unique users who performed an action visible next to the total occurrences of the event. | | Zurich | [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=zurich&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Analytics overlay experience](https://www.servicenow.com/docs/access?context=uxa-access-analytics-overlay&family=zurich&ft:locale=en-US) : Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. [UXA-PA integration enhancements](https://www.servicenow.com/docs/access?context=uxa-data-sources&family=zurich&ft:locale=en-US) : Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Primary Usage Insights navigation has moved under the All menu.](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&family=yokohama&ft:locale=en-US) : * Usage Insights experience moved under Platform Analytics module. * Usage Insights administrative functions moved under the Platform Analytics AdministrationUX Analytics settings module. [Updated navigation within Usage Insights](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Navigation to Analytics pages simplified to Analytics and Data Foundation sections for each application. [New layout](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : The previous navigation has been replaced with a more unified, cleaner look and feel which enables you to understand the usage, user experience, and user satisfaction with your application. [Improved Funnels UI](https://www.servicenow.com/docs/access?context=funnel-reports-uxa&family=yokohama&ft:locale=en-US) : The UI has improved readability and navigation. [New custom user property configuration](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. [Country consent policies are set by default to No Consent Required](https://www.servicenow.com/docs/access?context=uxa-tracking-types&family=yokohama&ft:locale=en-US) : Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. [Longer user history](https://www.servicenow.com/docs/access?context=configuring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Detailed data for users and sessions extended to two years. [Optimized the way metrics are calculated](https://www.servicenow.com/docs/access?context=uxa-duration-calculations&family=yokohama&ft:locale=en-US) : Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. [Client page load and Full page load aggregated in the same visualization](https://www.servicenow.com/docs/access?context=view-pages&family=yokohama&ft:locale=en-US) : All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | * Automatic actions in the mobile app, including tap and swap. * Filtering by crashed/offline sessions in mobile applications. * Option to tag/favorite for users/sessions. * Geographic map view of sessions. * Users flow * Insights [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Zurich | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Usage Insights is a ServiceNow AI Platform feature that is activated by default. | | Zurich | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: * Voiceover for navigation paths * Color patterns for time series and pie visualizations * Data table for time series and pie visualizations | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. * Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. * Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. * Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then