--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Virtual Agent release notes for upgrades from Yokohama to Zurich # Combined Virtual Agent release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Virtual Agent Release Notes for Upgrades from Yokohama to Zurich This consolidated guide covers the key Virtual Agent updates and enhancements from the Yokohama release through to Zurich. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, deprecations, and activation information relevant to Virtual Agent within the ServiceNow AI Platform. Show full answer Show less ## New Features * **Assistant Designer:** Introduced as a centralized administrator experience to create and manage LLM-based chat and voice assistants. It consists of Assistants, Asset library (formerly Virtual Agent Designer), and Analytics tabs for streamlined management. * **Conversational Asset Management:** Customers can now manage asset settings directly in the Asset library and initiate creation flows for conversational LLM assets from Virtual Agent Designer. * **AI Integration and Connectors:** Enhanced AI Connector utility supports selection of AI agents to handle specific tasks, including viewing and managing AI agents and agentic workflows created in AI Agent Studio. * **Virtual Agent Designer Enhancements:** New UI elements such as tabs replacing pills for better navigation, toggles to enable links in table bot responses, and improved test assistant options that open chat widgets directly. * **Chat Surveys:** Supported on Anthropic Claude and Google Gemini LLMs with pre-chat and post-chat survey capabilities to gather user feedback. * **Integration with Collaboration Tools:** Synthesized responses are now supported in Slack and Microsoft Teams conversations using Now Assist. * **ServiceNow Otto:** Rebranding and evolution of the conversational AI platform, offering agentic capabilities, multimodal interactions, and autonomous workflow orchestration across web, mobile, and messaging channels. * **Google Workspace Integration:** Google Workspace chat integration with ServiceNow conversational features like Virtual Agent, NLU, Notifications, and live agents. * **Dark Theme Support:** The new Coral theme includes a dark mode option for web and mobile, improving accessibility and user comfort. * **Automated Assistant Testing:** Zurich introduces automated evaluations in Assistant Designer to measure conversation success, fluency, faithfulness, skill accuracy, and turn count using custom test datasets. ## Changes * **User Interface Updates:** Virtual Agent Designer list views now use tabs instead of pills; tooltips provide assistant information; and the input text bar and conversation icons have a modernized look. * **Dynamic Translation Optimization:** Now Assist makes translation calls only when unsupported languages are detected, improving performance. * **Topic and Conversation Management:** Enhanced topic properties with improved descriptions, application scope selection, and unpublished changes recovery features. * **Virtual Agent Server:** Configuration options such as `dynamicsteploaderenabled` control the sending of stacked AI messages for better message handling. * **Removal of Some UI Elements:** Deprecated "New messages above" button replaced by auto-scroll to oldest new message for smoother user experience. * **Microsoft Copilot Integration:** Microsoft Copilot Custom Engine Agent (CEA) replaces the legacy Microsoft bot framework, enabling better multi-turn conversations with Virtual Agent and Now Assist. ## Deprecations * **Now Assist in Conversational IVR:** Support was removed starting with Yokohama. * **Sensitive Data Handler and Masking:** Marked for future deprecation in Zurich and replaced by the Data Privacy application. These features remain supported but are hidden from new installations. * **Microsoft LUIS:** No longer deployed, enhanced, or supported starting with Zurich. ## Activation and Requirements * **Activation:** Virtual Agent is an AI Platform feature activated by default in Zurich. Previous versions required activation of the Glide Virtual Agent plugin. * **Browser Support:** Virtual Agent supports modern browsers including Google Chrome and Microsoft Edge. * **Accessibility:** The new Coral theme with a dark mode option enhances accessibility and user readability. * **Localization:** ServiceNow Localization Framework integration continues to support Virtual Agent. ## Practical Implications for ServiceNow Customers Upgrading to Zurich brings a centralized, streamlined assistant management experience through Assistant Designer, improved AI integration, and enhanced conversational capabilities across multiple channels including Slack, Microsoft Teams, and Google Workspace chat. Customers gain access to automated assistant testing tools for quality assurance and benefit from UI refinements that simplify design and testing workflows. Customers should review deprecation notices to plan transitions away from legacy features like Sensitive Data Handler and Microsoft LUIS, and ensure they install the Data Privacy application where needed. The integration of ServiceNow Otto as the core conversational AI platform signifies a strategic enhancement in AI capabilities, enabling more autonomous and agentic workflows within ServiceNow environments. Preparing for upgrade includes validating browser compatibility, understanding activation status, and leveraging new theme options to improve user experience. Consolidated page of all release notes for Virtual Agent from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Virtual Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Virtual Agent to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-virtualagent-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Virtual Agent. {#dfrn3-virtualagent-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Assistant Designer](https://www.servicenow.com/docs/access?context=assistant-designer&family=yokohama&ft:locale=en-US) : Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. Assistant Designer is comprised of three main areas: Assistants, Asset library (previously Virtual Agent Designer), and Analytics. [Conversational settings](https://www.servicenow.com/docs/access?context=asset-lib-conv-settings&family=yokohama&ft:locale=en-US)Conversational settings : Manage the settings for an asset directly from the Asset library page. [Create a Virtual Agent topic](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&family=yokohama&ft:locale=en-US) : Start the create flow for all supported conversational LLM assets directly from Virtual Agent Designer. [Assistants in Virtual Agent Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&family=yokohama&ft:locale=en-US) : The Now Assist Panel - Platform (default) assistant is now available in Virtual Agent Designer. [AI Connector utility](https://www.servicenow.com/docs/access?context=vad-ai-connector-utility&family=yokohama&ft:locale=en-US) : Select AI agents to handle tasks in the AI Connector utility. For more information on AI agents in Virtual Agent Designer, see [Managing AI agents](https://www.servicenow.com/docs/access?context=managing-use-cases-ai-agents&family=yokohama&ft:locale=en-US) and [Using AI agents in Virtual Agent topics](https://www.servicenow.com/docs/access?context=ai-agent-custom-skill&family=yokohama&ft:locale=en-US). Virtual Agent Designer [Table bot response control](https://www.servicenow.com/docs/access?context=table-bot-response&family=yokohama&ft:locale=en-US) : Slide the new Show links for each record toggle switch to activate links for each record in the output in your Virtual Agent conversation. Virtual Agent server : * In chatHandshake, set dynamic_step_loader_enabled to true to send stacked Agentic AI messages to server. Set dynamic_step_loader_enabled to false to avoid sending messages. * Pre-chat and post-chat surveys are now available for Anthropic Claude on AWS and Google Gemini LLMs. For more information on surveys, see [Chat surveys](https://www.servicenow.com/docs/access?context=ci-conversational-chat-surveys&family=yokohama&ft:locale=en-US). [AI Connector Utility](https://www.servicenow.com/docs/access?context=vad-ai-connector-utility&family=yokohama&ft:locale=en-US) : Link custom skills to generative AI to add their functionality to LLM conversations. [AI agents and agentic workflows in Virtual Agent Designer](https://www.servicenow.com/docs/access?context=managing-use-cases-ai-agents&family=yokohama&ft:locale=en-US) : View AI agents and agentic workflows created in AI Agent Studio in Virtual Agent Designer. [Shorten responses option for bot text response](https://www.servicenow.com/docs/access?context=va-text-response&family=yokohama&ft:locale=en-US) : For bot text responses, use the Shorten responses toggle in Virtual Agent Designer to turn on the Show more option in the chat on the user side. [Application scope for topics](https://www.servicenow.com/docs/access?context=vad-topic-creation-form&family=yokohama&ft:locale=en-US) : Select the application scope for topics in Virtual Agent Designer. [Synthesized response in Slack conversations](https://www.servicenow.com/docs/access?context=slack-synthesized-response&family=yokohama&ft:locale=en-US) : Generate synthesized responses in Slack conversations with Now Assist. [Virtual Agent feature support in Microsoft Teams conversations](https://www.servicenow.com/docs/access?context=va-teams-other-features&family=yokohama&ft:locale=en-US) : Generate synthesized responses in Microsoft Teams conversations with Now Assist. [Custom skills in Virtual Agent Designer](https://www.servicenow.com/docs/access?context=managing-custom-skills&family=yokohama&ft:locale=en-US) : View skills created in AI Skill Kit in Virtual Agent Designer. [Chat surveys](https://www.servicenow.com/docs/access?context=ci-conversational-chat-surveys&family=yokohama&ft:locale=en-US) : Create chat surveys compatible with LLM-enabled user inputs, aside from the Carousel user input. | | Zurich | [Testing assistant conversations](https://www.servicenow.com/docs/access?context=evaluations-ad&family=zurich&ft:locale=en-US) : Measure the quality of your conversational assistant at scale with automated evaluations in Assistant Designer. Choose the metrics that define success for you, such as conversation success, conversation fluency, faithfulness, skill selection accuracy, and turn count. You can run them against your own test data set and ground truth. [Assistant Designer](https://www.servicenow.com/docs/access?context=assistant-designer&family=zurich&ft:locale=en-US) : Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. Assistant Designer is comprised of three main areas: Assistants, Asset library (previously Virtual Agent Designer), and Analytics. [Conversational settings](https://www.servicenow.com/docs/access?context=asset-lib-conv-settings&family=zurich&ft:locale=en-US)Conversational settings : Manage the settings for an asset directly from the Asset library page. [Integrating with Google Workspace](https://www.servicenow.com/docs/access?context=integrate-with-gsuite&family=zurich&ft:locale=en-US) : Integrate Google Workspace chat with the ServiceNow® conversational interface features, including Virtual Agent, Natural Language Understanding (NLU), Notifications, and live agents. [AI Connector utility](https://www.servicenow.com/docs/access?context=vad-ai-connector-utility&family=zurich&ft:locale=en-US) : Select AI agents to handle tasks in the AI Connector utility. For more information on AI agents in Virtual Agent Designer, see [Managing AI agents](https://www.servicenow.com/docs/access?context=managing-use-cases-ai-agents&family=zurich&ft:locale=en-US) and [AI agents in Virtual Agent topics](https://www.servicenow.com/docs/access?context=ai-agent-custom-skill&family=zurich&ft:locale=en-US). [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=zurich&ft:locale=en-US) server : * In chatHandshake, set dynamic_step_loader_enabled to true to send stacked agentic AI messages to the server. Set dynamic_step_loader_enabled to false to avoid sending messages. * Pre-chat and post-chat surveys are now available for Anthropic Claude on AWS and Google Gemini large language models (LLMs). For more information on surveys, see [Chat surveys](https://www.servicenow.com/docs/access?context=ci-conversational-chat-surveys&family=zurich&ft:locale=en-US). [Create a Virtual Agent asset](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&family=zurich&ft:locale=en-US) : Start the create flow for all supported conversational LLM assets directly from Virtual Agent Designer. [Assistants in Virtual Agent Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&family=zurich&ft:locale=en-US) : The Now Assist Panel - Platform (default) assistant is now available in Virtual Agent Designer. [Integrating ServiceNow Otto for Virtual Agent with Microsoft Copilot](https://www.servicenow.com/docs/access?context=ms-copilot-na-va&family=zurich&ft:locale=en-US) : Custom Engine Agent (CEA) is replacing the legacy Microsoft bot framework, allowing Microsoft Copilot to discover Virtual Agent, Now Assist, and use multi-turn conversations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Virtual Agent features. {#dfrn3-virtualagent-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | Changes to Virtual Agent Designer list view : * Tabs have replaced pills in the Virtual Agent Designer list view. * Hover over the tooltip icon () to see information about the assistant you have selected from the drop-down menu. * Use the new AI agents and Agentic workflows tabs to select from the types of topics on the home page, along with Topics, Subflows, Actions, and Custom skills. * When a promoted asset has a conditional property that determines the context in which appears for an assistant, it's marked as Condition applied under Show more. [Test assistant options](https://www.servicenow.com/docs/access?context=test-llm-topics&family=yokohama&ft:locale=en-US) : The Test button in the Virtual Agent Designer canvas directly opens up the chat widget. [UI chat updates](https://www.servicenow.com/docs/access?context=using-now-assist-in-va&family=yokohama&ft:locale=en-US) : * The New messages below button in Virtual Agent was replaced with a simplified down-arrow indicator. * The New messages above button was deprecated because Virtual Agent now auto-scrolls to the top of the oldest new message. * Input text bar was updated to a more modern look and feel. * The start a new conversation icon was updated. [Dynamic Translation calls](https://www.servicenow.com/docs/access?context=translation-for-now-assist&family=yokohama&ft:locale=en-US) : For Now Assist, if native translation is enabled, a Dynamic Translation call is only made if an unsupported language for native translation is used. [Table bot response control](https://www.servicenow.com/docs/access?context=table-bot-response&family=yokohama&ft:locale=en-US) : Use the new Show links for each record toggle switch to activate links for each record in the output in your Virtual Agent conversation. [Topic Properties tab](https://www.servicenow.com/docs/access?context=vad-topic-properties-tab&family=yokohama&ft:locale=en-US) : * [Create a topic form](https://www.servicenow.com/docs/access?context=vad-topic-creation-form&family=yokohama&ft:locale=en-US): Read improved topic description field helper text and tooltip. * [Change the application scope for Virtual Agent Designer topics](https://www.servicenow.com/docs/access?context=change-application-scope-vad&family=yokohama&ft:locale=en-US): View the current scope setting on the Virtual Agent Designer topic properties tab. [Topic Flow tab](https://www.servicenow.com/docs/access?context=vad-topic-flow-tab&family=yokohama&ft:locale=en-US) : * View an updated Unpublished changes message on the header bar. * Hover over the Unpublished changes message to get info on which changes are not yet published. * Recover unsaved changes using the Recover changes button that appears on the header bar if you close a topic without saving. * Both message and button appear on the header bar if you add a node to the canvas before closing without saving. [Testing LLM topics](https://www.servicenow.com/docs/access?context=test-llm-topics&family=yokohama&ft:locale=en-US) : View a Matching badge next to the skill activated during testing. [Custom skills in Virtual Agent Designer](https://www.servicenow.com/docs/access?context=managing-custom-skills&family=yokohama&ft:locale=en-US) : Use an updated Virtual Agent Designer list-based home page that includes custom skills. | | Zurich | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Assistant Designer Asset library](https://www.servicenow.com/docs/access?context=vad-topics-page&family=zurich&ft:locale=en-US) : * Tabs have replaced pills in the Virtual Agent Designer list view. * Hover over the tooltip icon () to see information about the assistant you have selected from the drop-down menu. * Use the new AI agents and Agentic workflows tabs to select from the types of topics on the home page, along with Topics, Subflows, Actions, and Custom skills. Virtual Agent Designer [Table bot response control](https://www.servicenow.com/docs/access?context=table-bot-response&family=zurich&ft:locale=en-US) : Slide the new Show links for each record toggle switch to activate links for each record in the output in your Virtual Agent conversation. [Test assistant options](https://www.servicenow.com/docs/access?context=test-llm-topics&family=zurich&ft:locale=en-US) : The Test button in the Virtual Agent Designer canvas directly opens up the chat widget. [Table bot response control](https://www.servicenow.com/docs/access?context=table-bot-response&family=zurich&ft:locale=en-US) : Use the new Show links for each record toggle switch to activate links for each record in the output in your Virtual Agent conversation. | [ ] ## Removed Between your current release family and Zurich, some Virtual Agent features or functionality were removed. {#dfrn3-virtualagent-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Virtual Agent features or functionality were deprecated. {#dfrn3-virtualagent-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | Support for Now Assist in Conversational IVR was removed. | | Zurich | * Starting with the Zurich release, [Sensitive Data Handler](https://www.servicenow.com/docs/access?context=ac-sensitive-data-overview&family=zurich&ft:locale=en-US) and Sensitive Data Masking capability are being prepared for future deprecation. They will be hidden and no longer available for installation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base. Install the Data Privacy application as a replacement. For more information, see [Data Privacy](https://www.servicenow.com/docs/access?context=data-privacy-landing&family=zurich&ft:locale=en-US). * Starting with the Zurich release, Microsoft LUIS is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base. | [ ] ## Activation information Review information on how to activate Virtual Agent. {#dfrn3-virtualagent-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot), which requires a separate subscription. For details, see [Activate Virtual Agent](https://www.servicenow.com/docs/access?context=activate-virtual-agent&family=yokohama&ft:locale=en-US). Note: The Glide Virtual Agent plugin initially installs the Topic Recommendations and Conversational Analytics applications. Subsequent updates to these apps must be installed from the ServiceNow Store. ServiceNow® Virtual Agent Lite is a subset of the Virtual Agent platform that is available to ServiceNow® IT Service Management (ITSM) customers. It doesn't require activation and works with ITSM Virtual Agent Lite conversations, which are also available to ITSM customers. | | Zurich | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Virtual Agent, such as specific requirements or compliance levels. {#dfrn3-virtualagent-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : The ServiceNow® Localization Framework is integrated in Virtual Agent. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 7](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Start the create flow for all supported conversational assets directly from Virtual Agent Designer. * Enhance the user experience with Slack response message streaming capability. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * View people information in the synthesized response along with people citation when you search a person in Microsoft Teams chat. * AI agent support for Virtual Agent. * View AI agents and agentic workflows in Virtual Agent Designer. * Select AI agents to handle tasks in the AI Connector utility. See [AI Connector utility](https://www.servicenow.com/docs/access?context=vad-ai-connector-utility&family=yokohama&ft:locale=en-US), [Managing AI agents](https://www.servicenow.com/docs/access?context=managing-use-cases-ai-agents&family=yokohama&ft:locale=en-US), and [Using AI agents in Virtual Agent topics](https://www.servicenow.com/docs/access?context=ai-agent-custom-skill&family=yokohama&ft:locale=en-US) for more information. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Enhance the user experience with Microsoft Teams response message streaming capability. [Yokohama Early Availability](https://www.servicenow.com/docs/access?context=yokohama-security-notables&family=yokohama&ft:locale=en-US) * Enhance the overall voice-based chat experience in Conversational IVR with Now Assist. * Generate synthesized responses in Slack conversations with Now Assist. * Generate synthesized responses in Microsoft Teams conversations with Now Assist. * View custom skills in Virtual Agent Designer. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 13](https://www.servicenow.com/docs/access?context=zurich-patch-13&family=zurich&ft:locale=en-US) * Use automated evaluations to test your conversational assistant. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. * [Assistant Designer Asset library](https://www.servicenow.com/docs/access?context=vad-topics-page&family=zurich&ft:locale=en-US): * View an updated UI for Virtual Agent Designer topics in the new Assistant Designer Asset library page. * Navigate between Assistants, Asset library, and Analytics tabs in the Assistant Designer UI. * Disconnect an LLM Assistant from a given asset with the Actions on Row icon in the Asset library. * See descriptions of each LLM asset type when selecting Create asset in the Asset library. * Read a tooltip that appears when you edit an LLM assistant under the Assistans tab and try to promote more than 6 topics associated with an LLM assistant. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Google Workspace chat now works with the ServiceNow® conversational interface features, including Virtual Agent, Natural Language Understanding (NLU), Notifications, and live agents. * Start the create flow for all supported conversational assets directly from Virtual Agent Designer. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]