--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Walk-up Experience release notes for upgrades from Yokohama to Zurich # Combined Walk-up Experience release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Walk-up Experience release notes for upgrades from Yokohama to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Walk-up Experience from the Yokohama release to Zurich. It summarizes new features, changes, removals, deprecations, activation, and other relevant information across these releases. Show full answer Show less ## Key Features and Changes * **Coral Theme:** Zurich introduces the Coral theme as the default for new portal, web, and mobile experiences when using Next Experience or Core UI. This theme provides a fresh, brand-neutral look and feel enhanced with illustrations. * **Dark Theme Option:** The Coral theme includes an optional dark mode for web and mobile interfaces, designed to reduce eye strain and improve readability. ## Activation Walk-up Experience is part of the ServiceNow AI Platform and requires activation of the Walk-up Experience plugin (com.snc.walkup) in Zurich to enable the feature. ## Other Notes * No other feature updates, removals, or deprecations occurred between Yokohama and Zurich for Walk-up Experience. * There are no changes to browser requirements, accessibility beyond the dark theme option, localization, or highlight considerations. * Pre- and post-upgrade tasks should be reviewed and completed as outlined to ensure smooth transitioning. ## What to Expect After upgrading to Zurich, customers will experience a modernized user interface with the Coral theme by default and have the option to select a dark theme. The upgrade requires plugin activation but involves no other functional changes or deprecated features. This streamlined upgrade enhances the visual and usability aspects of Walk-up Experience without disrupting existing capabilities. Consolidated page of all release notes for Walk-up Experience from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Walk-up Experience to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]