--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Zurich # Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workforce Optimization for ITSM Release Notes for Upgrades from Yokohama to Zurich This document consolidates all release notes related to Workforce Optimization for ITSM upgrades from the Yokohama to Zurich releases. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, activation steps, and other important information relevant to these versions. Show full answer Show less ## Important Upgrade Information Before upgrading to Zurich, customers should review and complete the necessary pre- and post-upgrade tasks. Notably, the Yokohama release introduces an option to enable enhanced security for Workforce Optimization for ITSM via the ITSM Enhanced Security Features plugin (*com.snc.itsm.enhancedsecurity*), which requires contacting Now Support for installation. Access to enhanced security features depends on specific user roles: * Skill Review: **Skill review manager** and **Skill review user** * Work Scheduler: **Work scheduler admin** and **Work scheduler manager** ## New Features, Changes, Removals, and Deprecations Between Yokohama and Zurich, there are no updates or new features, changes, removals, or deprecations specifically for Workforce Optimization for ITSM. If a section has no updates, it is explicitly noted in the release notes for clarity. ## Activation Information To activate Workforce Optimization for ITSM, customers must install the *snwfocfgitsm* plugin by requesting it from the ServiceNow Store. This step is essential to enable Workforce Optimization capabilities. For comprehensive app availability and request procedures, the ServiceNow Store serves as the primary resource. **Important:** Workforce Optimization for ITSM is available exclusively via the ServiceNow Store. ## Additional Considerations * **Browser Requirements:** No changes or new requirements between Yokohama and Zurich. * **Accessibility:** No new accessibility information or compliance updates. * **Localization:** No new localization considerations. * **Highlights:** The main highlight is the enhanced security feature introduced in Yokohama, which can be enabled via the new plugin. ## What to Expect Upgrading Workforce Optimization for ITSM from Yokohama to Zurich maintains existing functionality without introducing new features or changes. The key enhancement customers can leverage is the enhanced security option introduced in Yokohama, which remains relevant post-upgrade. The Zurich release does not add or remove features but ensures continued support and stability of Workforce Optimization capabilities. Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workforce Optimization for ITSM to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workforceoptimizationforitsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : [Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) : When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.{#dfrn3-workforceoptimizationforitsm-summary__entry__6} | Features in Workforce Optimization for ITSM | Role required for each user | |-|-| | Skill review | * Skill review manager (sn_wfo_skillreview.manager) * Skill review user (sn_wfo_skillreview.user) | | Work scheduler | * Work scheduler admin (sn_wfo_work_sched.admin) * Work scheduler manager (sn_wfo_work_sched.manager) | [ ] | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Workforce Optimization for ITSM features. {#dfrn3-workforceoptimizationforitsm-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Workforce Optimization for ITSM features or functionality were removed. {#dfrn3-workforceoptimizationforitsm-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Workforce Optimization for ITSM features or functionality were deprecated. {#dfrn3-workforceoptimizationforitsm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Activation information : Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels. {#dfrn3-workforceoptimizationforitsm-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__68} | Release | Release notes | |-|-| | Yokohama | When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]