---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a bulk case request

# Create a bulk case request using Agent Workspace for HR Case Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create bulk case requests through Agent Workspace for HR Case Management to create the same type of HR case for multiple employees without having to create the same case multiple times.

## Before you begin

Role required: sn_hr_core_admin

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Navigate to Bulk casesBulk case requests.
4. Select New.
5. On the form, fill in the fields.  
   For more information, see [Bulk case request form](https://www.servicenow.com/docs/e1zDSw0AhyBgpAiKUunC~Q "The bulk case request form provides information to create a bulk case request to enable the creation of the same type of HR cases.").
6. Select Save.  
   The Details, User segment groups and Cases created tabs are displayed.
7. Create a user segment group.  
   For more information, see [Specify user segment groups for bulk case requests](https://www.servicenow.com/docs/5imV2JBdaKcuqmY4MFREGA "Create a user segment group to specify in a bulk case request the users for whom a case will be created. You can specify values for a group of users or specify multiple segments with different values for different groups of users.").  
   Note:  
   You can also configure fields that you want to view in the User segment group form by configuring fields in the Case Creation Configuration form. Navigate to AllHR AdministrationCase Creation Configuration.
8. **Optional:** View details of your bulk case request by selecting the Details tab when your segment status changes to Processed.
9. Create cases for all users with a status of Included who meet the filter criteria by selecting Create cases.  
   Note:  
   After selecting the Create cases button, all users with a status of Included are rechecked against the filter criteria used. Cases aren't created for users that no longer match the filter criteria. Cases are also not created for users that match the criteria after the user segment was created.
10. **Optional:** Select the Cases created tab to view a list of cases created.

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