---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a lifecycle event case using Agent Workspace for HR Case Management

# Create a lifecycle event case using Agent Workspace for HR Case Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create lifecycle event cases in Agent Workspace to manage employee transitions such as new hire onboarding, transfers, and offboarding.

## Before you begin

Role required: sn_hr_le.case_writer

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. From the Lifecycle Events Cases list, select the New button.  
   Alternatively, select the Add New icon (![Add New icon]()) and select HR Case.
3. Enter an employee name or case number.
4. Verify that the employee is the correct person for the case.
5. Enter New Hire Onboarding in the HR service field.
6. Select Create Case.
7. Select Ready for Work.  
   The State changes to Ready. In the Details section, the Assignment group and Assigned to fields populate based on your case assignment rules or HR case template. For more information, see [Assignment and matching rules in HR](https://www.servicenow.com/docs/OZazmam9a9h_Gj0WtcKPrA "The base system uses the automatic case assignment feature to assign an HR case to an agent. It attempts to assign an agent with the least number of cases assigned, has the skills required by the case, and matches the location of the subject person.") and [HR templates](https://www.servicenow.com/docs/hUJzDI~RLQYBeDwNvOkP9g "HR templates allow you to automatically populate fields on an HR case or task form. You can configure HR templates for HR services, HR catalog items, HR service activities, and lifecycle event activities.").
{#hr-agent-ws-create-ls__steps_kbm_qqz_x5b}

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