---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Update a growth conversation

# Update a growth conversation in Career Conversations {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Use the Career Conversations app to update the agenda for an upcoming conversation with your employee or manager. Center the focus of the discussion around the employee's growth and development as a professional within your
organization.

## Before you begin

You must provide your employees with a license to enable access to the Career Conversations app. For more information about employee licensing, refer to [License Talent Development Core users](https://www.servicenow.com/docs/iQpBjtcjQb8ccn63FRa4mg "Talent Development Core uses the Employee Profile licensing feature to license user.").

Role required: employee \[sn_egd_act.employee\] or manager \[sn_egd_act.manager\]

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Use the navigation path that corresponds to your role within your organization to access the Career Conversations app.

   | Role | Path |
   | Employee | Your careerConversations |
   | Manager | Your teamConversations |
   |-|-|

   {#egd-act-update-growth-conversation__choicetable_yt3_255_byb}
3. Use the widget that corresponds to your role within your organization to select the conversation that you want to update.

   | Role | Widget |
   | Employee | Your conversations |
   | Manager | * Your team's conversation * Coming up soon Tip: This widget reflects conversations that are set to transpire within one week of the system date. {#egd-act-update-growth-conversation__ul_gl1_chc_xzb} |
   |-|-|

   {#egd-act-update-growth-conversation__choicetable_k4c_xgc_xzb}  
   Tip:  
   Employees and managers can use the link in the meeting invitation email to access the agenda for a conversation that is scheduled on their Microsoft® Outlook® calendar.
4. **Optional:** Select the Edit details button if you must reschedule your conversation.  
   Tip:  
   The Career Conversations app displays the same panel that appears during the conversation creation process when you select this button.
5. In the Suggested talking points widget, add a suggested talking point that is relevant by selecting the + Add button.  
   Tip:  
   A suggested talking point must be defined by an administrator for the Suggested talking points widget to appear.
6. In the Talking points widget, select Add talking point and specify a topic of discussion applicable to the conversation that you want to have with your employee or manager.  
   Tip:  
   Talking points can be about aspirations or growth plans that employees share with their managers. These aspirations and growth plans appear in the corresponding accordion in the contextual side panel. Employees and managers can use talking points to guide the conversation.

   After you finish conversing about a talking point, you can select the corresponding check box to indicate that the conversation
   occurred.
7. In the Action items widget, select Add action item and specify tasks that must be accomplished by you.  
   Tip:  
   After the action item is completed, you can select the corresponding check box to indicate completion of the task.
8. In the Your notes widget, select Add notes and enter comments about the conversation that happened with your employee or manager.  
   Tip:  
   You can use this widget to reflect ideas that surfaced as a result of your conversation or to create reminders for yourself. The information you enter in this widget is only visible to you.
9. In the Skills widget, you can perform the following actions:
   1. Select Validate skills to review and validate the skills and proficiency of the employee.
   2. Select a Skill pill to view skills details like proficiency and activity details of the skill.
   3. Select the menu icon (![Actions icon.]()) on the skill pill and select View related activities to see the activity details of the skill.

   {#egd-act-update-growth-conversation__substeps_lbx_wkn_cfc}  
   Any credentials obtained by the employee to gain the skill are displayed as activities.  
   Note:  
   This widget is only available for manager-employee conversations.

## What to do next

Managers can manually close a conversation by indicating whether the conversation is canceled or complete. To indicate whether a conversation is canceled or complete, a manager must select the corresponding vertical ellipsis icon. This icon appears in the following locations:

* To the right of the Edit details button when you are viewing the agenda for a conversation.
* To the right of the Status column in the Your team's conversations widget.
{#egd-act-update-growth-conversation__ul_wzj_fkd_xzb}

Managers can provide a summary to reflect the details of a conversation that transpired when they select the option to complete a conversation. A notification is sent via email to the employee to indicate the conversation is
complete. If the manager provided a summary, it is included in the email that the employee receives.

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