---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a connection with Microsoft Exchange Online

# Create a connection with Microsoft Exchange Online {#ariaid-title1}

* Release version: Zurich
* 
* Updated December 2, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate the Career Conversations ServiceNow instance and Microsoft Exchange Online account by creating a custom OAuth application in Microsoft Exchange Online to authenticate ServiceNow requests.

## Before you begin

Role required: admin

## About this task

Set up conversations and sync them with Microsoft Outlook using a connection with the Microsoft Exchange Online spoke.

## Procedure

1. Ensure that the Microsoft Exchange Online spoke is installed.
2. [Set up Microsoft Exchange Online spoke](https://www.servicenow.com/docs/access?context=setup-ms-exch-ol&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).  
   If you are a new customer, in the Create Connection records for the Microsoft Exchange Online spoke procedure, perform the following actions:
   * For Microsoft_Exchange_Online Connection and Credential alias, in the Connection related list, select MS Graph 1 and make the changes.

     Do not change the Name
     and Credential. In the OAuth Entity Profile form of the MS Graph 1 credential, ensure that the Grant type field is selected as Client Credentials.
   * For Microsoft_Exchange_Online_clientCred Connection and Credential alias, in the Connection related list, select MS Graph 2 and make the changes.

     Do not change the
     Name and Credential. In the OAuth Entity Profile form of the MS Graph 2 credential, ensure that the Grant type field is selected as
     Client Credentials.
   {#set-up-ms-exhchange-cc__ul_qkt_j1q_mhc}
{#set-up-ms-exhchange-cc__steps_pkt_j1q_mhc}