---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conversational contract search and insights Workflow

# Conversational contract search and insights Workflow {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure conversational contract search and insights workflow to enable searching information in contracts using natural language and dialogue-driven queries, making it easier to find relevant information.

## Conditions for the Agentic Workflow to trigger {#cmpro-agentic-use-conv-search__section_ix2_d2j_dhc}

The Conversational contract search and insights is triggered when you enter queries in the ServiceNow Otto panel.  
Contract fulfillers and assignment group managers with the sn_cm_gen_ai.ai_contract_fulfiller and now_assist_panel_user role can view the agentic workflow conversation in the ServiceNow Otto panel.  
Note:  
The agentic workflow isn't supported in the Virtual Agent panel.  
Conversational query supports the following types of searches:

* Queries related to contract metadata. Example: List all contracts for the vendor Acme. Vendor is a metadata associated with the contract.
* Queries related to clauses within contract documents. Example: List contracts that have a Confidentiality clause.
* Combined queries related to fields in the contract AND clauses within the contract document. Example: List contracts for Acme vendor with Confidentiality clause.
* Summarization and Q\&A on contract documents. Example: Summarize the contract CNTR21002.
{#cmpro-agentic-use-conv-search__ul_plf_14j_hhc}