Using agentic workflows in Now Assist in Contract Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use agentic workflows in Contract Management Pro to extract metadata and obligations from signed contracts, and set reminders for contract renewals or termination.

    Table 1. Available agentic workflows for the Contract Management Pro AI agent collection
    Agentic workflow name Description Available AI agents
    Manage contract repository Uses an AI agent to extract key metadata and obligations from a signed contract, and calculate the contract reminder date by analyzing the contract end date, auto-renewal clause, and notice period for contract renewal or termination. The playbook in the contract record enables users to review AI extracted metadata and obligations to update the contract repository with extracted metadata, and create obligation records, respectively. Users can also set reminders for contract renewal or termination.
    Note:
    The agentic workflow is triggered in the Now Assist panel. It is not supported in the Virtual Agent panel.
    		 Contract repository AI agent
    Important:
    By default, all agentic workflows and AI agent records are read only.
    To modify an agentic workflow, you must first duplicate it, and then update it. For more information, see:
    Note:
    When you modify an agentic workflow, AI agents, or tools, make sure that you update all instructions accordingly.

    If you have customized the manage contract repository agentic workflow, update the script include to run it autonomously.

    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.