---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Contracts Dashboard

# Contracts Dashboard {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Contracts Dashboard

The Contracts Dashboard in ServiceNow enables general counsels and contract managers to make informed, data-driven decisions by analyzing contract request trends and performance indicators.
The dashboard provides insights into contract requests and signed contracts, helping you track key metrics like volume, age, and completion times.
It supports detailed analysis through drill-downs into key performance indicators (KPIs).
Show full answer Show less  

## Key Features

* **Access and Roles:** Access the dashboard via All \> Contracts Core \> Contracts Dashboard. Role requirements include Contract Report Publisher (for editing/publishing reports), Contract Report Viewer (for viewing reports), and Contract PA Admin (for activating/configuring the Analytics Pack for Contract Management Pro).
* **Key Metrics Displayed:**
  * Year-to-date (YTD) contract requests created and contracts signed, with trend comparisons to previous scheduled job runs.
  * Open contract requests segmented by paper type (own paper vs. third-party paper).
  * Monthly trends over the past 12 months for opened and closed contract requests.
  * Contract request age distribution (0-30 days, 31-60 days, 61+ days).
  * Monthly average completion times for various contract types.
* **Reports Provided:**
  * **Total Contract Requests (YTD):** Shows number and trend of contract requests created this year with percentage changes.
  * **Total Signed Contracts (YTD):** Displays signed contracts count and trend, including increases or decreases since last data collection.
  * **Open Contract Requests by Paper Type:** Donut chart showing real-time counts by own or third-party paper.
  * **Contract Requests Trend:** Line chart of monthly opened and closed contract requests over the last 12 months.
  * **Open Contract Requests by Age:** Bar chart showing counts by age ranges.
  * **Contract Request Completion Time:** Line graph showing average completion times per contract type over 12 months.
* **Filters:** Multi-select filters to view data by contract type and type of paper, allowing tailored analysis relevant to specific contract categories.

## What You Can Expect

By using the Contracts Dashboard, you can monitor contract lifecycle performance comprehensively, identify bottlenecks such as aging contract requests, and compare current contract activity against historical data. This enables you to optimize contract management processes, improve turnaround times, and better allocate resources based on actionable insights.  
With Contracts Dashboard, you can make data-driven decisions by analyzing the trends and insights derived from the contract request data.  
On the dashboard, you can analyze the contract request trends, compare data, and drill down into each report to view key performance indicator (KPI) details.

For more information on working with KPI details, see [Examining indicators with KPI Details](https://www.servicenow.com/docs/access?context=kpi-details-components&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US).  
Figure 1. Contracts Dashboard

## Required ServiceNow AI Platform roles {#cncore-contracts-dashboard__section_njk_drv_w1c}

* Contract Report Publisher \[sn_cm_core.contract_report_publisher\]: Needed to edit and publish reports related to contract requests and signed contracts data.
* Contract Report Viewer \[sn_cm_core.contract_report_viewer\]: Needed to view reports related to contract requests and signed contracts data.
* Contract PA Admin \[sn_cm_pa.pa_admin\]: Needed to activate and configure the Analytics Pack for Contract Management Pro.
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## Access the Contracts Dashboard {#cncore-contracts-dashboard__section_pjk_drv_w1c}

To open the Contracts Dashboard, navigate to AllContracts CoreContracts Dashboard.

## Using data in Contracts Dashboard {#cncore-contracts-dashboard__section_qjk_drv_w1c}

General counsels can make data-driven decisions through insights into the contract requests data with the following metrics:

* Number of contract requests created, and contracts signed so far this year along with a comparison to the data collected during the previous run of scheduled jobs.
* Number of open contract requests by type of paper: own paper and third-party paper.
* Monthly trend of opened and closed contract requests in the last 12 months.
* Number of contract requests by age range.
* Monthly trend of completion time for various contract types in the last 12 months.
{#cncore-contracts-dashboard__ul_imh_v4m_2bc}

## Indicators {#cncore-contracts-dashboard__section_sjk_drv_w1c}

YTD Contract request
:   Number of contract requests that have been created so far this year.

YTD Signed Contracts
:   Number of contracts that have been signed so far this year.

Average contract request completion time per contract type
:   Monthly trend of the average completion time of contract requests by various contract types.

Contract Request Age
:   Number of contract requests that have been open for the following periods: 0-30 days, 31-60 days, and 61+ days.

## Breakdowns {#cncore-contracts-dashboard__section_tjk_drv_w1c}

* Contract Type
* Contract type of paper
* Contract Request Age
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## Reports {#cncore-contracts-dashboard__section_vjk_drv_w1c}

{#cncore-contracts-dashboard__table_wjk_drv_w1c__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Total contract requests (YTD) | Score ![Score icon.]() | Contract Request \[sn_cm_core_contract_request\] | The number of contract requests created so far this year and the trend for contract request data. This report compares the latest data with the data collected during the previous run of scheduled jobs. It displays the following information: * Increase or decrease in the number of contract requests * Percentage of the increase or decrease * Date when the data was last collected {#cncore-contracts-dashboard__ul_ax1_3xx_w1c} |
| Total signed contracts (YTD) | Score ![Score icon.]() | Contract Request Repository \[sn_cm_core_contract_request_m2m_contract_repository\] | Number of signed contracts so far this year and the trend for signed contracts. This report compares the latest data with the data collected during the previous run of scheduled jobs. It displays the following information: * Increase or decrease in signed contract requests * Percentage of increase or decrease * Date when the data was last collected {#cncore-contracts-dashboard__ul_l1w_p5c_x1c} |
| Open contract requests by type of paper | Donut ![Donut icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time count of open contract requests by the type of paper: own paper and third-party paper. |
| Contract requests trend | Line ![Line icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time monthly trend of contract requests that were opened and closed in the last 12 months. Hovering on a line displays the number of contract requests opened and closed in the month. |
| Open contract requests by age | Bar ![Bar icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time count of contract requests by age ranges. The age of a contract request is calculated by the request creation date and the date when you are viewing the report. |
| Contract request completion time | Line ![Line icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time trend of the average completion time for different types of contract requests in the last 12 months. The completion time is calculated from the time the request is created to the time it is closed. Line graph in which hovering on a line displays the completion time for the related contract request type. To hide a contract request type in the graph, select its name in the legend below the graph. |
[Table 1. Reports on Contracts Dashboard]

{#cncore-contracts-dashboard__table_wjk_drv_w1c}

## Filters {#cncore-contracts-dashboard__section_xjk_drv_w1c}

{#cncore-contracts-dashboard__table_yjk_drv_w1c__entry__3}

| Name | Type | Description |
|-|-|-|
| Contract type | Multi-select | Select one or multiple values to view relevant contract type data in the Contracts Dashboard. |
| Type of paper | Choice | Displays own paper and third-party paper in the list. You can select the desired option to view the relevant data in the Contracts Dashboard. |
[Table 2. Filters on Contracts Dashboard]

{#cncore-contracts-dashboard__table_yjk_drv_w1c}

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