---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on request as user

# Work on self-served contract requests as a contract user {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Edit a contract request, regenerate the contract document, and send it for signature.

## Before you begin

Role required: sn_cm_core.contract_user

## Procedure

1. Navigate to your workspace.
2. Open the contract request.
3. Work on the contract request.

   | Action | Steps |
   | Modify the request details | Modify the fields of the self-served review request. To add a company name that is not listed in the Company field, select the Add new company name check box and then enter the company name in the New company legal name field. |
   | Regenerate contract document | Create a contract document revision from the contract template that includes the latest values and discards the changes made in the previous version of the document. For more information, see [Regenerate contract document after modifying request](https://www.servicenow.com/docs/6FX7BNxA0JiNhA6mb0Vg7g "As a contract user or contract fulfiller, regenerate the contract document for self-served requests when the parent request has been modified."). |
   | Sync the document Note: This option is available on Contract Management Pro starting with version 1.2.1 | Create a new version of the contract document with updated metadata and signatories while retaining the changes made in the previous version. For more information, see [Create an updated contract document revision after modifying a self-served contract request (starting Contract Management Pro 1.2.1)](https://www.servicenow.com/docs/svlzUknlQlNrwejmjCa0OA "When a contract request is modified, sync the contract document for self-served requests to create revision of the document with updated metadata and signatories while retaining the changes made in the previous version of the contact document."). |
   | Sync signatories Note: This option isn't available on Contract Management Pro starting with version 1.2.1 because it is no longer necessary. | Update the contract document with the latest signatory details. For more information, see [Updating and synchronizing signatories](https://www.servicenow.com/docs/QksAc3Xxp4tY3z~Tk7WiUw "As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information."). |
   | Send the document for signature | See [Send a contract document for signature](https://www.servicenow.com/docs/xp~3hE~B3X9yNwGzK~KSsQ "Send the document for signature after a contract document has been reviewed and finalized."). |
   | Initiate an offline signature Note: This option is available only when the signature type is Offline signature. | A contract that has been signed outside Contract Management Pro. Signature request emails are not sent to the signatories. For more information, see [Signature workflow for a contract request](https://www.servicenow.com/docs/kwcq0naattix2Ofa6ReEHg "Contract Management Pro supports electronic signature, wet (manual) signature, and offline signature for a contract request."). |
   | Cancel request | * On the contract request page, from the Actions menu, select Cancel Request. * Select Cancel Request to confirm cancellation. {#cncore-work-ss-cntr-request-user__ul_kvd_kqy_r1c} |
   |-|-|

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