---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using the Contractor Service Center {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A contractor can use the Contractor Service Center to access site safety tools, protocols, documentation, raise health and safety requests, and request permits safely.  
On the Contractor Service Center you can:

* Submit a safety incident to report it to the safety department for an investigation. For more information, see [Submit a safety incident as an employee](https://www.servicenow.com/docs/BCHJAycoThjk2SKx55oDMQ "Submit a safety incident through the Employee Center to report it to the safety department for an investigation.").
* Submit a safety observation to report it to the safety department for an investigation. For more information, see [Submit a safety observation as an employee](https://www.servicenow.com/docs/wbTmsUQAGQ95PhFjK0n1vg "Submit a safety observation through the Employee Center to report it to the safety department for an investigation.").
* Submit a permit-to-work request to carry out the job with significant risk. For more information, see [Create a permit-to-work request](https://www.servicenow.com/docs/FYA6OQFlB~3PHB3yLVR~LA "The permit-to-work request is submitted by the worker who will be carrying out a job with significant risk.").
* Submit a job safety analysis (JSA) to identify potential hazards and control measures related to these hazards at your point-of-work. For more information, see [Submit a JSA from Employee Center](https://www.servicenow.com/docs/drEFZPK5AxD_n4CXFmV83w "Submit a job safety analysis (JSA) to identify potential hazards and control measures related to these hazards at your point-of-work.").
* Access and view safety register documents for chemicals and asbestos. For more information, see [Access a safety register document in Employee center](https://www.servicenow.com/docs/jJh9gvsgV7dmgAj6YK_RGw "Access and view safety register documents for chemicals and asbestos through the Employee Center.").
{#hs-using-contractor-service-center__ul_on2_1dn_bgc}
* **[Log in to the Contractor Service Center for the first time as a contractor](https://www.servicenow.com/docs/Blqaw50pkh2F2YGTya9ceQ)**   
  You can log in to the Contractor Service Center and create various health and safety requests, or access knowledge articles.