---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reference

# Critical Event Management
reference {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reference topics offer additional information about the lists and forms that you use to configure and operate the Critical Event Management application.
* **[Components installed with Critical Event Management](https://www.servicenow.com/docs/e6Iy1OCklxe~uVBLTb05qA)**   
  Several types of components are installed with the Critical Event Management application, including tables and user roles.
* **[Critical Event form](https://www.servicenow.com/docs/cHNyFwH~4ySr367U_VaVww)**   
  Field descriptions on the form for a critical event. It includes the Critical Event form section and the Closure form section.
* **[Impacted people status](https://www.servicenow.com/docs/ue1~Czd72FiCvKsBNWRcTQ)**   
  Descriptions of the possible statues for impacted people.
* **[Communication form](https://www.servicenow.com/docs/GqmArWlhajKRTywQOm2Fwg)**   
  Field descriptions on the form for a communication task.
* **[Communication plan form](https://www.servicenow.com/docs/DBa4OOfmN9BZYP3d5yVfWA)**   
  Field description to add a new communication plan.
* **[CEM email templates](https://www.servicenow.com/docs/SxWELL3xc0mdjbdlAcdbOA)**   
  Various email templates are available depending on the purpose of the communication, whether it's for employees, or on-site responders.
* **[New member form](https://www.servicenow.com/docs/4xyzpxN9ucnTvN~MFvvFMA)**   
  Field descriptions to add a new member to a group mapped to a location.