---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Report critival events

# Reporting critical events {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Report a critical event as an agent or an employee, and self-report your status as an employee.

* [Report a critical event as an agent](https://www.servicenow.com/docs/EPif~qcV32XZfF2WLbDvCw "Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.")

  Create a critical event as an agent and notify impacted people and on-site responders about the emergency.
* [Report a critical event as an employee](https://www.servicenow.com/docs/tffaPhfxu02DSdrbZ1gItg "Create a ticket to report a critical event in Critical Event Management as an employee.")

  Create a critical event as an employee or user.
* [Self-report your status](https://www.servicenow.com/docs/1C7KlC5Va6i6efSbgvtzeQ "Self-report your status as an employee in a critical event through the email or SMS notification that you receive from an agent or responder.")

  Self-report as an employee during an emergency and inform about your safety status.
{#reporting-critical-event__ul_q5s_ckc_tdc}