---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Approve or reject requests from Microsoft Teams

# Approve or reject requests from Microsoft Teams {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve or reject requests by using the approval notification in Microsoft Teams.

## Before you begin

For information about configuring approval notifications, see [Approvals hub](https://www.servicenow.com/docs/saSWVEgyoynW6_RQyZ0Fyg "Enable the approver with the in-context information for informed and prioritized approval decisions.").

Role required: user

## Procedure

1. Launch the Microsoft Teams application.
2. Select Activity.
3. View the list of notifications feeds for the following:  
   * Request
   * Change Request
   {#actionable-notifications__ul_kjk_nmz_ymb}
4. Select a notification to view the details.  
5. **Optional:** Select View details to view the complete details of the ticket.
6. Enter a comment as required.
7. Select either Approve or Reject to update the request.