---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add communication plan from MIM workbench

# Add communication plan from MIM workbench {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create a new communication plan or add a new communication task to an
existing communication plan from the workbench.

## Before you begin

Ensure you have installed the required plugins to be able to use Major Incident
Management (MIM) workbench. For more information, see [ServiceNow for Microsoft Teams and Microsoft 365](https://www.servicenow.com/docs/7Kwx27~i~RR_VJzHcoZ9Gw "The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.").

Role required: major_incident_manager

## Procedure

1. Navigate to AllIncidentMajor IncidentsOpen.
2. Open the relevant major incident.
3. Click View Workbench.
4. Click Communications tab, and then click Add that appears in Communication Tasks section.
5. On the form, fill the fields.  
   {#add-communication-plan-mim-workbench__table_rx2_m5g_2nb__entry__2}

   | Field | Description |
   |:-|:-|
   | Communication Plan | List to select a new communication plan or to select an existing plan and add communication tasks to the plan. |
   | Plan Short description | Brief description of what the communication plan is all about. |
   | Task Short description | Brief description of what the communication task is all about. |
   | Channels | Check box to select email, SMS, Microsoft Teams notification, or conference as mode of communication for the plan. |
   | Frequency | Frequency at which a specific task must be executed. A task can be executed only once or on specific durations. |
   | Due in (Minutes) | Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat. |
   [Table 1. Create New template form]

   {#add-communication-plan-mim-workbench__table_rx2_m5g_2nb}
6. Click Next.
7. In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.
8. Click Save.
* **[Send a notification from Major incident management workbench](https://www.servicenow.com/docs/2p_zO1uHZ~~1Pm~L8gmNjA)**   
  Send a Microsoft Teams notification to the stakeholders associated with a major incident.
* **[View notifications for a major incident](https://www.servicenow.com/docs/KTf86bBOHGR8z26Krraiig)**   
  View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

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