---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Microsoft Teams integration for Agent Experience

# Configuring Microsoft Teams integration for Agent Experience {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Allow the agents to work and manage the major incidents from Major Incident Management
(MIM) workbench through Microsoft Teams.
* **[Configure Notify connector for Microsoft Teams](https://www.servicenow.com/docs/Sw_sXn8OwESXAuGWezU86g)**   
  Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.