---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Customize Integrations for Employee Experience

# Manage Microsoft Teams integration for Employee Experience {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Customize IT Service Management integration with ServiceNow](https://www.servicenow.com/docs/XzEpRM74MpgBRbDNEtmdcA)**   
  Customize the features in your instance to meet your organization needs.
* **[Customize HR Service Delivery integration with Microsoft Teams](https://www.servicenow.com/docs/KIKf4g2EJTEUrlck0La6iA)**   
  Customize the features in your instance to meet your organization needs.
* **[Customize UI actions for Universal Request integration with Microsoft Teams](https://www.servicenow.com/docs/LeygTveGa8c964sBtx4feg)**   
  Customize the UI actions and extend them to the tables that you require. The UniversalRequestMSTeamsUtils script include controls the visibility of the UI actions.