---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure cache duration for the user presence status

# Configure cache duration for the user presence status {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can modify the system property to configure the cache duration to retain the user
presence status of the Microsoft Teams user.

## Before you begin

Role required: admin

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd> and press Enter.  
   The entire list of properties in the System Properties \[sys_properties\] table
   appears.

2. In the Name column, search for the system property <kbd class="ph userinput">sn_tcm_collab_hook.teams.presence_status_cache_invalidate_duration</kbd> and click the property to view the property details.  
3. Click here to edit the property details.
4. Define the cache duration in seconds to retain the user presence status in the Value field.
5. Click Update.