---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configure ServiceNow Otto for Employee Experience {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.

## To-do configuration and skills {#configure-nowassist-emp-exp__section_x44_w23_1fc}

Your administrators can choose which portal's To-do configuration to apply to ServiceNow Otto for Virtual Agent by using the now.assist.todos_portals system property.

The ServiceNow Otto for Employee Experience application uses Now LLM Service conversation skills. It uses the ServiceNow Otto Topic skill in ServiceNow Otto for Virtual Agent.

## Before you begin

Role required: admin

## Procedure

1. Navigate to System ApplicationsAll Available ApplicationsAll. {#configure-nowassist-emp-exp__step_activate_plugin_wsd}
{#configure-nowassist-emp-exp__step_activate_plugin_wsd}
2. Find the application by using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find an application, request it from the ServiceNow store.  
   Use the following details when required:
   * Name of the application: ServiceNow Otto for Employee Experience
   * ID of the application: sn_ex_gen_ai
   {#configure-nowassist-emp-exp__ul_wmf_gyz_bfc}

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#configure-nowassist-emp-exp__inline-send-to-store}
3. Select Install. {#configure-nowassist-emp-exp__step-install-store-app}
{#configure-nowassist-emp-exp__step-install-store-app}
4. Review the version details and application dependencies.  
   Dependent plugins and applications are listed if they'll be installed, are currently installed, or must be installed.{#configure-nowassist-emp-exp__p_kmh_nfg_h1c}
   {#configure-nowassist-emp-exp__step-review-dependencies}
{#configure-nowassist-emp-exp__step-review-dependencies}{#configure-nowassist-emp-exp__steps_jtd_545_cfc}

## Result

The ServiceNow Otto for Employee Experience is installed.

*[\>]: and then