---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Content templates

# Content templates {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article
with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.  
Your instance includes two out of the box templates with a set duration of 90 days and an audience of all active users.

* Featured News: Delivers news to widgets in the portal Home page, News Center, and mobile app.
* News Default: Delivers news to widgets in the portal Home page and News Center.

{#ec-content-templates__ul_m4s_bmy_yxb}  
Note:  
If you insert a news widget onto a portal page that doesn't already have one configured out-of-the-box, you must create a new content destination to include that page in a content template.
To view a graphic that displays where the News widgets appear, see [News articles](https://www.servicenow.com/docs/PTXzxdxcr6~sHPPlq~j6Gg "The News article content type combines content creation features from the Rich Content Editor with new publishing methods that enable high volume content publishing to the portal and Now Mobile app to keep employees updated on company news and announcements.").

To view the templates, navigate to AllContent PublishingContent TemplatesView All.  
Note:  
Updating a content template does not impact existing publish plans that use that template.

## Creating a Content template {#ec-content-templates__section_obt_m14_sbc}

A user with the sn_cd.content_template_owner role creates a content template to define the article layout, publishing location, and audience. For more information, see [Create a Content template](https://www.servicenow.com/docs/p7w7ieXGG0JJdE5RB88gjA "A content template is pre-defined publishing plan for news articles. Create a content template to enable content authors to create and publish higher volumes of news article content.").

## Using Content templates {#ec-content-templates__section_zjh_4x5_2yb}

Content authors can use a content template when creating a News article. Depending on the template configurations, the template provides the following pre-defined components:

* Article layout
* Publishing destination (mobile or portal widget)
* Audience
* Content category
* Social engagement activities

{#ec-content-templates__ul_k2t_sd4_sbc}When the content author clicks Save or Save and continue, the system auto-generates publish plans.

A Content template can be modified, even if it is associated with a News article. Changes to a Content template will not impact the existing publish plans for News articles.

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