---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Employee Center with Microsoft Teams for GCC-H or DoD

# Integrating Employee Center with Microsoft Teams for GCC-H or DoD {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can integrate Employee Center with Microsoft Teams to enable Government Community Cloud High (GCC-H) and US Department of Defense (DoD) customers to access attached files in Employee Center.

## Prerequisites {#ec-teams-integration-gcch__section_b1k_fgn_btb}

Before integrating Employee Center with your Microsoft Teams tenant, ensure that the following prerequisites are met:

* Your ServiceNow instances have been upgraded to the Vancouver release.
* You have not previously attempted to install the Conversational Integration with Microsoft Teams app on your instances.
* You have the admin permissions for the ServiceNow instance and Microsoft Azure instances.
{#ec-teams-integration-gcch__ul_ib4_hhn_btb}

## Integration process {#ec-teams-integration-gcch__id_b2w_5cm_4xb}

The overall process to integrate Employee Center with your Microsoft Teams tenant involves the following tasks:

1. Activate the IT Service Management integration with Microsoft Teams plugin (sn_now_teams_it).  
   Note:  
   For more information on activating plugins, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
2. [Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams](https://www.servicenow.com/docs/tcpDvsbjZi86G8goGypaNQ "Create a Microsoft Azure application in the Microsoft Azure portal to enable agents to start and import the chat conversations, and assign permissions to users to view the Employee Center dashboard in the Microsoft Teams application.").
3. [Update the OIDC entities table](https://www.servicenow.com/docs/MSmm8fbR3x5uGfKaK19m3g "Update the OIDC entities table to replace dummy values created by the registry file with your Microsoft Teams tenant values.").
4. [Update your Microsoft Teams tenant URL for GCC-H or DoD](https://www.servicenow.com/docs/nw268Difwi1FRktb1dnEBA "Configure your Microsoft Teams tenant URL for Government Community Cloud High (GCC-H) or US Department of Defense (DoD).").
5. [Download and modify the manifest file for Employee Center for GCC-H or DoD](https://www.servicenow.com/docs/ueehTZhJxOGiYTz2wIxMOA "Download and modify the package file to provide the information that is required to make Employee Center available in your organization.").
6. [Upload manifest file in Microsoft Teams](https://www.servicenow.com/docs/2g1GIH7hKpih_JVEq8pzQw "Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.").
{#ec-teams-integration-gcch__ol_prl_gbq_5xb}
* **[Update the OIDC entities table](https://www.servicenow.com/docs/MSmm8fbR3x5uGfKaK19m3g)**   
  Update the OIDC entities table to replace dummy values created by the registry file with your Microsoft Teams tenant values.
* **[Download and modify the manifest file for Employee Center for GCC-H or DoD](https://www.servicenow.com/docs/ueehTZhJxOGiYTz2wIxMOA)**   
  Download and modify the package file to provide the information that is required to make Employee Center available in your organization.
* **[Update your Microsoft Teams tenant URL for GCC-H or DoD](https://www.servicenow.com/docs/nw268Difwi1FRktb1dnEBA)**   
  Configure your Microsoft Teams tenant URL for Government Community Cloud High (GCC-H) or US Department of Defense (DoD).