---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Request-based chat with Microsoft Teams for GCC-H or DoD

# Integrating Request-based chat with Microsoft Teams for GCC-H or DoD {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can integrate request-based chat with Microsoft Teams for Government Community Cloud - High (GCC-H) or US Department of Defense (DoD) customers to auto import the chat conversations between the agents and the employees.

## Prerequisites {#ec-teams-request-based-chat-integration-gcch__section_b1k_fgn_btb}

Before integrating Employee Center with your Microsoft Teams tenant, ensure that the following prerequisites are met:

* Your ServiceNow instances have been upgraded to the Vancouver release.
* You have not previously attempted installing the Conversational Integration with Microsoft Teams app on your instances.
* You have the admin permissions on ServiceNow and Microsoft Azure instances.
{#ec-teams-request-based-chat-integration-gcch__ul_ib4_hhn_btb}

## Integration process {#ec-teams-request-based-chat-integration-gcch__section_njx_hl4_btb}

1. Activate the IT Service Management integration with Microsoft Teams plugin (sn_now_teams_it).  
   Note:  
   For more information on activating plugins, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
2. [Register and configure the Request-based chat application on the Microsoft Azure portal](https://www.servicenow.com/docs/yIoAl3H_EBWPcODg2qpKMA "Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.").
3. [Add permissions to the Microsoft Azure application](https://www.servicenow.com/docs/~d~M8VLOLaiarjbM1DLd3g "Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow instance.").
4. [Configure Application Registry on the ServiceNow instance](https://www.servicenow.com/docs/jSM3Z1LYAGNE90zrS9nL9g#app-registry-chat-single-tenant "Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.").  
   Note:  
   For GCC-H and DoD, use the https://login.microsoftonline.us/ domain for token and authorization URLs on the application registry page.
5. [Update chat credentials with Azure GCC URL](https://www.servicenow.com/docs/x6TqDmtKZO9mP0XwkzTz~g "Update the Azure URL in the chat credentials of GCC customers. Enable GCC customers to start chat and import chat conversations from Microsoft Teams to the ServiceNow instance.").
6. [Create record with Azure GCC details](https://www.servicenow.com/docs/wSzYvUVjK7RFKxkevllifQ "Create and update a new record in the sys_properties.list table with the details of the Azure account of GCC customers.").
{#ec-teams-request-based-chat-integration-gcch__ol_jcd_bzd_5xb}
* **[Update chat credentials with Azure GCC URL](https://www.servicenow.com/docs/x6TqDmtKZO9mP0XwkzTz~g)**   
  Update the Azure URL in the chat credentials of GCC customers. Enable GCC customers to start chat and import chat conversations from Microsoft Teams to the ServiceNow instance.
* **[Create record with Azure GCC details](https://www.servicenow.com/docs/wSzYvUVjK7RFKxkevllifQ)**   
  Create and update a new record in the sys_properties.list table with the details of the Azure account of GCC customers.