--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Components installed with Content Analytics # Components installed with Content Analytics {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Several types of components install with the activation of the Content Analytics \[sn_cda\] plugin, including tables, user roles, and scheduled jobs. Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). Demo data is available for this feature. Note: The Content Analytics \[sn_cda\] plugin activates the sn_cda.min_admin_count system property \[sys_properties.list\]. This property prevents you from deleting your only Content Analytics admin user by requiring a minimum number (default is two) of active users with this role. ## Roles installed {#ecpro-installed-content-analytics__section_wly_yyh_wdb} {#ecpro-installed-content-analytics__table_u1t_gb1_wdb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Analytics admin \[sn_cda.analytics_admin\] | Creates tracking profiles, assigns the sn_cda.analytics_admin and sn_cda.analytics_reader roles, and can view the dashboards. | None | | Analytics reader \[sn_cda.analytics_reader\] | Can view tracking profiles and dashboards. | None | [Table 1. Roles installed] {#ecpro-installed-content-analytics__table_u1t_gb1_wdb} ## Scheduled jobs installed {#ecpro-installed-content-analytics__section_glq_czh_wdb} {#ecpro-installed-content-analytics__table_dx3_gb1_wdb__entry__2}{#ecpro-installed-content-analytics__p_ncd_nfg_h1c}{#ecpro-installed-content-analytics__p_ocd_nfg_h1c} | Scheduled job | Description | |-|-| | Content Experiences: Calculate Campaign Engagements | Calculates the engagement score for every published campaign with tracking turned on. By default, runs every five minutes. | | Content Experiences: Process SNC analytics | Converts analytics from the Tracked Event \[sn_cda_tracked_evt_agg\] table into the Analytics Statistic \[sn_ca_analytics_stat\] table. This fills in campaign, action, and content references. By default, runs daily. | [Table 2. Scheduled jobs installed] {#ecpro-installed-content-analytics__table_dx3_gb1_wdb} Note: You can trigger or run a tracking profile scheduled job from the Tracking Profile list. You may have to add the Trigger field by using the Update Personalized List feature. See [Personal lists](https://www.servicenow.com/docs/access?context=c_PersonalLists&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). ## Tables installed {#ecpro-installed-content-analytics__section_s1x_dzh_wdb} {#ecpro-installed-content-analytics__table_fbz_45z_vdb__entry__2}{#ecpro-installed-content-analytics__p_qcd_nfg_h1c} | Table | Description | |-|-| | Analytics Import \[sn_cda_import\] | Stores information regarding profile imports. | | Analytics Log \[sn_cda_analytics_log\] | Stores logs created when profile validation or import fails. | | Analytics Visit Statistic \[sn_cda_analytics_visit_stat\] | An accumulation of visit statistics on a per day and per profile basis. For example, the number of visitors and page views per session. | | Browser \[sn_cda_visit_browser\] | Stores unique list of browsers. | | Browser Statistic \[sn_cda_browser_stat\] | Stores analytics related to visits based on browsers and devices. | | Device Statistic \[sn_cda_device_stat\] | Stores analytics related to device types (for example, desktop, mobile). | | Event Statistic \[sn_cda_event_stat\] | Stores browser event analytics (for example, video plays, button clicks) from all profiles. | | External Tracking Profile \[sn_cda_external_tracking_profile\] | Generic table that holds external tracking profiles. | | Page Statistic \[sn_cda_page_stat\] | Stores page view analytics from all profiles. | | Profile Trigger \[sn_cda_profile_trigger\] | Stores schedule jobs, one per profile, which imports data for the tracking profile. | | Restricted Country \[sn_cda_m2m_prof_country\] | Defines what countries you do not want to track. Do not track users that reside in the defined country. | | ServiceNow Tracking Profile \[sn_cda_snc_tracking_profile\] | Stores profiles when tracking with ServiceNow. Extends Tracking Profile \[sn_cda_tracking_profile\] | | Tracked Event \[sn_cda_tracked_evt_agg\] | Stores raw tracked events for ServiceNow profiles. When imported, transforms to the sn_cda_event_stat table. | | Tracked Field Value \[sn_cda_tracked_fld_value\] | Helper table to use during tracking for storing references to unique field/value combinations. Enables analytics breakdowns. | | Tracked Page \[sn_cda_tracked_page_agg\] | Stores raw page view events for ServiceNow profiles. When imported, transforms to the sn_cda_page_stat table. | | Tracking Profile \[sn_cda_tracking_profile\] | Generic table that holds analytics profiles. | | Tracked Visit \[sn_cda_tracked_visit_agg\] | Stores raw visit events for ServiceNow profiles. When imported, transforms to the sn_cda_visit_analytics_stat table. | | Visit Referral \[sn_cda_visit_referral\] | Stores analytics related to page referrals. | [Table 3. Tables installed] {#ecpro-installed-content-analytics__table_fbz_45z_vdb} {#ecpro-installed-content-analytics__table_tyd_1nv_5fb__entry__2} | Table | Description | |-|-| | Analytics Statistic \[sn_ca_analytics_stat\] | Stores aggregate analytics for a campaign, including interactions with campaign, action, and content. | | Archived Campaign Statistic \[sn_ca_campaign_arch\] | Stores archived campaign statistics. | | Tracked Action \[sn_ca_tracked_action\] | What unique actions you want to track with a campaign. | | Campaign Tracked Action \[sn_ca_m2m_campaign_action\] | Track the many-to-many relationships between actions and a campaign. Track only actions that are part of a campaign. | | Convertive Action \[sn_ca_m2m_action_content_type\] | Many-to-many relationship between actions and content types. Defines what types of actions contribute to the engagement score of a campaign. For example, a banner impression action should not change the engagement score, but a banner click-through should. | [Table 4. Tables installed with Content Experiences and Content Analytics] {#ecpro-installed-content-analytics__table_tyd_1nv_5fb} ## Widgets installed {#ecpro-installed-content-analytics__section_dkc_trt_zyb} {#ecpro-installed-content-analytics__table_ekc_trt_zyb__entry__3} | Widget | ID | Description | |-|-|-| | Content Analytics Site Tracker | cda-site-analytics | Helps analyze user behavior, usage metrics, and more from the user experience dashboard. | [Table 5. Widgets installed] {#ecpro-installed-content-analytics__table_ekc_trt_zyb} Note: A new Enable Tracking field has been introduced to content notifications, designed specifically for email content. Existing notification records will have this field disabled by default, in line with prior system settings and by default, existing email content will have tracking turned off. However, for new email notification contents, the Enable Tracking option will be available for your selection and will be automatically enabled on new record creation. This feature provides greater flexibility, allowing you to determine whether tracking should be applied to specific email content record. **Related concepts** * [Campaign overview and Campaign analytics dashboards](https://www.servicenow.com/docs/RNc8H~J53rRPLKSZA0NLbQ "Content Analytics collects data on user interactions and generates visualizations to help campaign managers determine the effectiveness of campaigns.") * [Content Analytics dashboards](https://www.servicenow.com/docs/TckSFBWdHQ5lhF5sz2oIlw "Content Analytics display data visualizations for portal data collected in the default tracking profile.") * [Content engagement dashboard](https://www.servicenow.com/docs/~Z9U5SqDCasX_qt7FoUQ4w "Content analytics displays data visualizations of engagement metrics for content published to the portal or Now mobile app in the Content Engagement dashboard.") * [Content Library Overview dashboard](https://www.servicenow.com/docs/Es~7dyPOEjsBq3tFyaDJEQ "Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.") **Related reference** * [Block content form](https://www.servicenow.com/docs/ND_xWOsvIZ5hIxbVAJZBZQ "Block content form") * [Components installed with Employee Center Pro](https://www.servicenow.com/docs/eDcQvfO9zt~JO8u3hOztvQ "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") * [Components installed with Content engagement](https://www.servicenow.com/docs/wljzWoyGhavuzKmXgceCEw "Several types of components are installed with activation of the Content engagement plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Experiences](https://www.servicenow.com/docs/dV~QxxUoV_S4w0K_a5I8qw "Several types of components install with the activation of the Content Experiences [sn_cd] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Publishing](https://www.servicenow.com/docs/NWGh8WeoQNZ093DFMy7cTg "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Governance](https://www.servicenow.com/docs/R0W9o9y60z93GOptabw9ow "Several types of components install with the activation of the Content Governance [sn_cg] plugin, including tables, user roles, and scheduled jobs.") * [Employee Center Pro widgets](https://www.servicenow.com/docs/xWOsCRkuEtJPFvFqEV9x8g "You can use base system widgets as-is in the portal or clone them to suit your own business needs.") * [Feedback configuration form](https://www.servicenow.com/docs/XOj0eUPvMYdWDeCXevD~zg "Description of the feedback configuration form fields to target a portal for feedback responses.") * [Feedback definition form](https://www.servicenow.com/docs/lPH4CGEG6i9UMtg~G4qc3w "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.") * [Link content form](https://www.servicenow.com/docs/Mio53hwHcEZ~1RkxuytDNA "Link content form.") * [Notification content form](https://www.servicenow.com/docs/2S69cJE2BDHxnoDmnj4bAQ "Notification content form") * [Properties installed with Content Experiences](https://www.servicenow.com/docs/mKa6zVoTqnNNHym557swDw "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.") * [Properties installed with Content Governance](https://www.servicenow.com/docs/X8blrHdo9OsgUOYb79aPHQ "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard.") * [Properties installed with Content Publishing](https://www.servicenow.com/docs/k4p7F3rLHSagEkpS0fXRdw "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.") * [Standard banner and icon sizes](https://www.servicenow.com/docs/sFJxUmRjO5aYP0ctuztRmA "Use the following sizes for the banner and icons for optimal portal performance.") * [To-do content form](https://www.servicenow.com/docs/hbZQm17gDR4E_zX6NJ5U3w "Use the To-do content form to add to-dos to your portal page.")