--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Notifications # Employee Slate notifications {#ariaid-title1} * Release version: Zurich * * Updated January 27, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Slate notifications Employee Slate notifications provide real-time alerts and updates on important events, task assignments, system changes, and organizational announcements. These notifications aggregate all relevant platform updates into a single, easily accessible tray available on every page of both the desktop portal and mobile web app. This unified approach eliminates the need to monitor multiple queues or inboxes, enhancing user efficiency. Show full answer Show less ## Key Features * **Notification Tray:** Accessible via the Bell icon, it displays new notifications with a green dot and highlighted background for quick identification. The tray shows counts of new notifications in the left navigation. * **Grouped Notifications:** Multiple unread notifications are consolidated into a single entry using an aggregated template showing the most recent update and a summary of prior activity, reducing notification noise. * **Notification States:** Notifications transition through three states: * **New:** Unseen notifications marked with a green dot and count indicator. * **Viewed:** Notifications become viewed when the tray is opened, clearing the new notification count. * **Opened:** Notifications you select to navigate to the related record or page, with the green dot removed upon return to the tray. * **Mark All as Read:** Allows users to clear notification counts without opening each notification individually by moving all to the opened state. * **Direct Navigation:** Selecting a notification opens its source record or page (e.g., approved requests, HR cases, incidents), enabling immediate review and response without manual searching. * **Preconfigured Use Cases:** Employee Slate for Now Assist includes 14 default notification scenarios covering HR, IT, and service request workflows, active without additional configuration. Examples include HR case status changes, incident comments, request approvals, and more. * **Integration with Moveworks:** In Moveworks deployments, notifications configured on the Moveworks platform appear alongside Employee Slate notifications. Users can interact with Moveworks alerts through the Employee Slate interface, enabling follow-on questions or direct actions via the Moveworks AI Assistant. ## Key Outcomes ServiceNow customers leveraging Employee Slate notifications gain a streamlined, centralized notification experience that improves awareness and responsiveness to critical HR, IT, and service events. The unified tray reduces the complexity of managing multiple notification sources and supports faster, context-aware actions by linking directly to relevant records. Integration with Moveworks enhances AI-driven assistance and interaction within the same notification framework, improving overall service management efficiency. Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements. Employee Slate surfaces all relevant platform updates in a single notification tray accessible from every page. You see tasks, approvals, requests, and case activity in one place instead of monitoring separate queues or inboxes. The tray works the same way on the desktop portal and on the mobile web. ## Notifications {#emp-slate-notifications__section_notification_tray} The notification system delivers timely information about events requiring your attention or awareness. Notifications are grouped and prioritized to reduce noise while important information reaches you promptly. Employee Slate delivers notifications on the portal and in the mobile web app.{#emp-slate-notifications__notification-delivery-1} * Notifications: Left navigation shows the count of new notifications. Select the Bell icon to open the notification tray and view the list. New notifications appear with a green dot and highlighted background for quick identification of unread items. * Grouped notifications: Track and review multiple updates. Employee Slate groups the unread notifications into a single entry in the tray. The grouped entry uses aggregated template to show the most recent update with a summary of earlier activity. * Mark all as read: Clear the notification count without opening each notification. Select Mark all as read to move all notifications to the Opened state. Opening the tray marks all notifications as viewed. * Navigate to the source record: Select any notification in the tray to open the related record or page. Examples include an approved request, an HR case needing follow-up, or an incident with a new comment. You don't search for the record or navigate through menus. Selecting a notification opens the location where you can review details and respond. {#emp-slate-notifications__ul_wxx_qrd_bjc} ## Notification states {#emp-slate-notifications__section_notification_states} Every notification moves through three states that reflect how you have interacted with it: New : A notification that you have not yet seen. New notifications appear with a green dot and contribute to the count on the Bell icon. Viewed : A notification present in the tray when you open it. Opening the tray moves every new notification to viewed state and clears the bell icon count. Opened : A notification you selected to navigate to the source record or page. The dot is removed when you return to the tray. ## Preconfigured notification use cases {#emp-slate-notifications__section_ootb_use_cases} Employee Slate for Now Assist includes 14 preconfigured notification use cases. These use cases cover common events across HR, IT, and service request workflows. They are active by default and don't require additional configuration. * HR case closed. * HR case commented. * HR case opened. * Incident closed. * Incident commented. * Incident resolved. * Request approval assigned. * Request approved. * Request commented. * Request completed. * Request rejected. * Request opened. * RITM approval assigned. * RITM commented. {#emp-slate-notifications__ul_atk_1rd_bjc} ## ServiceNow Otto notifications in Employee Slate {#emp-slate-notifications__section_moveworks_notifications} In Moveworks deployments, administrators configure notifications on the Moveworks platform instead of through Employee Slate Admin Console. Moveworks notifications appear in Employee Slate persistent navigation alongside platform-triggered notifications. You see all your alerts in one place. Selecting a Moveworks notification brings the related update into Moveworks AI Assistant context. You can ask follow-on questions or take direct action from the assistant.