---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee org chart

# Employee org chart {#ariaid-title1}

* Release version: Zurich
* 
* Updated January 27, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee org chart

The Employee org chart in ServiceNow provides an interactive visualization of your company's structure, reporting relationships, and team hierarchies.
It integrates with Employee Slate to combine org chart and employee profile functionality into a seamless experience.
This enables employees to explore organizational structure and access colleague information without switching between multiple HR or directory systems.
Show full answer Show less  

## Key Features

* **Interactive Navigation:** View employee hierarchies one level at a time with the option to expand additional levels, making it easy to explore teams and reporting lines.
* **Search Functionality:** Quickly find specific employees by name using the search field directly on the org chart page.
* **Profile Integration:** Selecting an employee card opens their detailed profile, and you can navigate from a profile back to their position in the org chart using the "View Org Chart" button.
* **Visual Indicators:** The org chart visually represents team structures and displays report counts---either direct reports or cumulative reports---based on configured preferences.
* **AI-Powered Interactions:** With Now Assist Chat, employees can use natural language to ask about colleagues, receive interactive profile cards, and view org charts centered on specific people, enhancing discoverability and engagement.
* **Admin Configuration:** Administrators manage org chart and profile content through configuration records in the Employee Center application, controlling which users appear and what fields display on org chart cards and profile sections.
* **Automatic Updates:** The org chart reflects organizational changes such as new hires, role changes, and departures automatically, with visual cues for direct reports and temporary assignments.

## Practical Considerations for ServiceNow Customers

* The org chart uses scheduled jobs to update report counts; during restructuring, badge counts might temporarily differ until the next scheduled run. Running the org chart schedule job manually resolves count discrepancies.
* Deploying Employee Slate alongside Employee Center does not require separate org chart setup, as they share the same configuration.
* Visual customizations are available to enhance the org chart and profile appearance, enabling alignment with your branding and user experience goals.

## What You Can Expect

By leveraging the Employee org chart, your organization empowers employees with intuitive access to organizational structure and colleague information, improving transparency and collaboration. The integration of AI chat capabilities simplifies profile discovery and org navigation, while administrative controls ensure accurate, up-to-date representation of your workforce hierarchy.  
The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.

Employee Slate brings org chart and employee profile functionality together in a single experience. Employees explore the organizational structure and view colleague information without switching between HR systems or directory tools.  
Figure 1. Org chart

## Org chart {#emp-slate-orgchart__section_org_chart}

The org chart displays reporting structures and team hierarchies with rich contextual information available upfront. Employees navigate the org chart to see the organization structure and identify colleagues in specific
roles or teams.

With Now Assist Chat, the org chart adds the following AI-driven interactions:

* Chat-driven profile discovery: Employees ask about any colleague using natural language, and the assistant returns an interactive profile card with key details.
* Split view exploration: The org chart opens alongside the conversation panel in the interactive split view. Employees explore the hierarchy while asking questions about specific people or teams.
{#emp-slate-orgchart__ul_ycf_b4d_bjc}

## Admin configuration {#emp-slate-orgchart__section_admin_configuration}

Administrators configure org chart and profile content through two records in the Employee Center application:

* Use the organization chart configuration to define eligible users and to select the fields that appear on org chart cards.
* Use the overview UI configuration to select the fields that appear in the About, Work details, Personal details, and Team sections.

{#emp-slate-orgchart__ul_zcf_b4d_bjc}

Employee Slate uses the same org chart configuration as Employee Center. You don't need to set up the org chart separately when you deploy Employee Slate alongside an existing Employee Center instance.  
Note:  
The scheduled job fetches the count of direct reports and the cumulative total of reports at each level. During an org restructure, the badge count and the actual number may not match until the next scheduled run. To resolve the count issue, run the org chart schedule job.

## What you can do with org chart {#emp-slate-orgchart__section_org_chart_features}

The org chart provides the following capabilities:

* Multi-level navigation: Displays the employee hierarchy one level at a time with a Show more option to expand additional levels.
* Search functionality: Finds specific employees by name using the search field on the org chart page.
* Profile information: Selecting an employee card opens the corresponding profile page.
* Contextual positioning: Go to any employee position in the org chart from their profile page using the View Org Chart button.
* Team structure indicators: Visual representation of reporting structures.
* Visual enhancements: You can enhance Org chart and profile with visual updates and image edits.
* Report count display: Show either the count of direct reports or the cumulative total of reports at each level, based on your configuration.
{#emp-slate-orgchart__ul_ypt_y1t_1jc}

## AI chat interactions {#emp-slate-orgchart__section_ai_use_cases}

With Now Assist Chat, employees find and open profiles conversationally:

* Ask about a colleague by name to open a people-finder response that links to the profile.
* Ask to see the organization for a colleague to open the org chart centered on that person.
* Use the context. When an employee is visible on the current page, asking about that employee updates the same view.

{#emp-slate-orgchart__ul_adf_b4d_bjc}

The chart updates automatically to reflect organizational changes, new hires, role changes, and departures. Visual indicators show direct reports and temporary assignments.