---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable Zoom chat integration

# Enable Zoom chat integration {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the Zoom Team Chat feature on your ServiceNow® instance by setting the related system properties.

## Before you begin

Ensure you have installed and set up the latest version of the Zoom
spoke (Zoom spoke v 4.0.3 or a higher version) application and Collaboration services plugin (sn_tcm_collab_hook) (Collaboration services v 3.7.0 or a higher version). 

Role required: admin

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. In the Name search field of the System Properties \[sys_properties\] table, enter <kbd class="ph userinput">sn_tcm_collab_hook.enable_zoom_chat_integration</kbd>.
3. Select the system property sn_tcm_collab_hook.enable_zoom_chat_integration.
4. In the Value field, enter true.  
   Note:  
   The Value field entry is false by default.
5. Set the Read roles value to admin.
6. Select Update.

## Result

The Zoom Team Chat feature on the ServiceNow
instance is enabled.